Zmax Fairway Hotel
Increase hotel revenue by bringing IPTV technology in Zmax Fairway Hotel, Sri Lanka.
The hospitality industry is constantly experiencing numerous innovations to meet the new travel expectations of customers. Hoteliers are shifting their focus from hotel bars and restaurants to guest rooms, and they are figuring out how to use innovation to generate additional revenue that will redefine the customer experience for the long term.
The customer
ZMAX Fairway Hotel Colombo, Sri Lanka, is a hotel tailored to the growing number of travelers seeking new experiences. As part of the internationally renowned, colorful and vibrant ZMAX Hotels, ZMAX Fairway Colombo offers guests unique amenities and comforts in 181 designer rooms, providing a great Generation 'Z' living experience for all guests. Complementary and uninterrupted high-speed Wi-Fi access, temperature control through in-room motion sensors, access to your room via your cell phone, and paying your bills from the comfort of your room at IPTV are just a few of the technological amenities offered by 'Z' living.
Sierra Technology Holding is a Sri Lankan-owned global solutions provider offering a comprehensive and broad range of IT solutions, including hospitality solutions based on Nevron technology. The company is wholly owned by Sierra Construction Limited, a pioneer and one of the country's largest construction companies providing turnkey solutions.
The Challenge
In today's competitive environment, hotel managers want to improve the overall satisfaction of their guests by introducing a unique, highly personalized and customized user experience to differentiate themselves from the competition. The management team at ZMAX Fairway Hotel identified several opportunities to increase hotel revenue by bringing value-added services such as room service, gift store, entertainment and others closer to guests and making them available 24/7 on a one-click screen: TV. They also wanted to reduce staff workload by replacing time-consuming traditional methods of greeting guests, ordering service, or filling out
surveys with technology.
The solution
The first step is always a quick analysis of the current setup, business processes, infrastructure availability and existing IT systems. The Nevron team's wealth of experience gained from similar projects in the past and its awareness of the need to provide each client/partner with a customized, optimized and cost-effective solution guarantee that the proposed solution will always meet the expectations of hotel owners, staff and, most importantly, hotel guests. The solution at ZMAX Fairway Hotel is based on a turnkey Nevron IPTV hospitality system that includes a Streamron TV gateway (for receiving and streaming numerous satellite channels TV),
Axon middleware (full-featured middleware with TV portal, content and device management and monitoring), a Streamron VOD server (video-on-demand streaming server for a large movie library) and FastBox Luxury devices installed in hotel rooms and other locations throughout the hotel. The fully branded TV portal with modules such as gift store, room service, VOD, welcome message, guest survey and others highlights the hotel offering and enhances the overall guest experience during their stay at the hotel.
On the integration side, Axon middleware is fully integrated with Opera PMS and Fastbox devices with TV to use a single remote control and simplify TV portal navigation.
The benefits
