Rimske Terme

Introduction

Modernizing an old TV system in a hotel is a great way to improve the guest experience and keep up with the latest technological trends. One of the most significant benefits of modernizing an old TV system is the ability to offer guests access to a wide range of interactive applications, such as streaming services like Netflix or other apps, as well as inform them about hotel offers. This can be done by installing set-top boxes (STB) or smart TV devices. 

Investing in up-to-date technology can be a savvy choice that pays off big time when it comes to customer satisfaction. Management of Rimske Terme, Slovenia were looking for ways to modernize their hotel TV system. In this case study we’re going to provide an overview of all the exciting advancements and benefits of making the switch from old tv systems to intelligent IPTV based solutions. 

The customer

Rimske Terme resort is a high-class spa with a lot of ancillary offers. In the environment of Rimske Terme, you will return to a real Roman paradise for a while, surrounded by a beautiful environment with unique healing water. In the beautiful surroundings of Rimske Terme, indulge in the pleasures of the healing water from the depths of the Amalia and the Roman spring. Hospitality technology helps hoteliers inform guests about the best that tradition and modernity have to offer. The resort consists of 3 hotels.

Hotel Sofijin dvor**** superior is furnished in a classic style of timeless elegance. It offers 43 luxuriously furnished single and double rooms and hotel suites. All rooms are equipped with LCD TV, telephone, mini bar, safe, air conditioning, and Internet connection. 

Hotel Rimski dvor**** superior is located between Hotel Sofijin dvor **** superior and Hotel Zdraviliški dvor. Its terraces descend like a green string and create a great environment for relaxation and creation of new ideas. We have 68 double rooms and suites for you. All rooms are equipped with a bathroom (shower), toilet, LCD TV, telephone, mini bar, safe, air conditioning and Internet connection.

Hotel Zdraviliški dvor **** has 76 single and double rooms and suites for energizing yourself.

All rooms are equipped with a bathroom (shower or bath), toilet, LCD TV, telephone, mini bar, safe, air conditioning, and Internet connection.

The challenge

Modernizing an old TV system in a hotel can be a complex process, especially when multiple buildings are involved. Providing top-class entertainment with an innovative technology solution while maintaining the existing TV system and existing network was a challenge for hotel management. 

In 2017 hotel management invited the Nevron team to help maintain and support the existing IPTV system and advise how the TV system can be improved. Based on expertise and vast competences in IPTV business, Nevron team found the right solution and suggested further development of their existing system to meet the hotel's needs. By utilizing their knowledge of IPTV technology and understanding the hotel's specific requirements, we were able to tailor a solution that would work seamlessly with the existing infrastructure while also providing an upgraded viewing experience for guests.

The solution

In this case, the solution was to add a new IPTV system in one building while maintaining the existing one in another two buildings. We provided support and guidance throughout the process, from the initial planning stages to the final implementation.

The IT team at the hotel reconfigured the DHCP to route the new devices to the new server while keeping the existing devices on the existing IPTV system. This will allow the hotel to gradually phase out the old system and replace it with the new one.

One of the key advantages of this approach is that it allows the hotel to keep existing devices and TVs while gradually upgrading to new ones. In this case, the hotel purchased 43 set-top boxes Luxury (STBs) for upgrading TVs in Hotel Sofijin dvor**** superior in 2017. Later they have been buying smart TVs that are compatible with the Nevron IPTV system, eliminating the need to purchase additional STBs. This approach also allowed the hotel to save costs by avoiding the need to replace all their devices at once. 

Additionally, by using a complete IPTV system, the hotel could show all hotel services and show hotel promo videos, advertising the hotel offer and improving the overall guest experience. Nevron Middleware was also integrated with the Laser Line PMS, which supports FIAS standard so integration was quick and easy.

Now it is planned to gradually substitute all old TVs in Hotel Rimski dvor**** superior and Hotel Zdraviliški dvor **** with Smart TVs which are compatible with the Nevron IPTV system. 

By incorporating the latest advances in hospitality technology and interactive hotel TV system into guest management strategies, Rimske Terme Spa and Business hotel in Slovenia is now able to provide up-to-date information on the best deals for their guests – improving customer satisfaction and bookings alike. 

With the right combination of hospitality technology offerings at guest’s disposal, they are now able to make sure their guests know about all the great things waiting for them when they stay in your establishment.

The outcome

Modernizing an old TV system in a hotel is a great way to improve the guest experience, stay up-to-date with the latest technological trends, and also provide cost savings. Nevron's expertise and experience in the IPTV business allowed them to provide the hotel with a tailored solution that met their specific needs.

One of the key advantages of Nevron's solution is that it allows the hotel to modernize their TV system gradually, avoiding the need to replace all their devices at once. This not only saves costs, but it also allows the hotel to continue to operate smoothly during the transition period. Additionally, their IPTV system offers access to a wide range of interactive applications and personalized content, improving the overall guest experience.

Next step is streamlining property’s television offerings into one mobile app so that any guest can control from their smartphone or tablet with ease while the hotel gets ahead of the competition and gives guests access to ultimate entertainment experiences.

Testimonials

Modernizing an old TV system in a hotel can be a complex process, but with the right solution and IT team, it can be done seamlessly and efficiently. We are glad to work hand in hand with the Nevron team for ensuring a top-notch guest experience at Rimske Terme. By gradually phasing out the old system and replacing it with a new one, the hotel could save costs and offer guests a better viewing experience.

Jani Mastnak, IT Manager at Rimske Terme