How hotels can use hotel technology to optimize guest relationships

When it comes to technology, hotels have always been at the forefront of implementing technological innovations to optimize guest relations. The use of technology in hotels started with things seen today as a given. For example, in 1947, The Statler Hotel in New York revolutionized guest comfort and hotel operations by introducing the first fully automated elevator system, which allowed guests to select their desired floors without operator assistance. Similarly, the Hilton Hotel in Tokyo was one of the first in the world to offer high-speed internet access in guest rooms during the late 1990s, setting a new standard for connectivity in hospitality.

 

Modern hotel guests desire more than a comfortable room; they want ease at every step of their journey and crave a genuine connection with the hotel and its staff. To deliver and meet these heightened expectations effectively, hotels must turn to technology. According to a survey done on Hospitality Tech, 69% of respondents increased their tech budgets in 2023 to implement leading technologies for effective operations. At the same time, 73% of hoteliers consider emerging technology pivotal to hotel performance.

 

The hotel guest experience journey covers every point of contact that a guest has with your business. Technology can be used to optimize many areas of the guest journey to ensure a positive guest experience. If you are in the hospitality business, you must ask where your hotel will be in this war to provide the best technology to increase guest satisfaction.

 

In this article, you will find a guide to get you started as you seek to answer that question.

 

How technology can optimise the guest journey

 

In today's age, the guest journey shouldn't be left to chance. A guest experience journey is a collection of touchpoints. This includes a sum of all interactions between the guest and the hotel, whether through email, phone, or physically in the hotel.

 

By using tools such as mobile apps for streamlined check-ins, AI-powered chatbots for instant assistance, and data analytics for personalized recommendations, hotels can enhance efficiency, improve communication, and tailor experiences to individual preferences. By doing these, hotels can create a more memorable journey for every guest, fostering stronger relationships and driving long-term loyalty, which can translate to word-of-mouth referrals.

 

Below are some ways that technology can be used in the different stages of a guest's hotel experience:

 

Booking stage

 

Digital approaches to hospitality now exist, and they are also transforming how guests book hotel stays. Tech-savvy hotels are seizing the opportunity to enhance guest satisfaction from the very first interaction. A seamless booking engine is the foundation of an excellent digital hotel guest experience. Online systems provide real-time availability and clear pricing, eliminating frustration and guesswork for potential guests.

 

 

But technology can go further. AI-powered chatbots offer around-the-clock assistance, answering common questions and guiding users through the booking process. This ensures no guest gets stuck due to a simple query, especially outside traditional business hours. Additionally, personalization is key. By leveraging past guest data or search behavior, hotels can suggest relevant upgrades or packages. This curated approach shows attentiveness to guest needs, increasing the chances of a booking and setting the stage for a stay that exceeds expectations.

 

Pre-arrival stage

 

The pre-arrival stage offers a key opportunity for hotels to provide a good guest experience even before guests get on a plane. Hotels can employ a myriad of technological innovations to heighten guest satisfaction during the pre-arrival stage of their journey. These can include:

 

Tell the hotel your needs: Use the hotel website to ask guests about special requests, like extra pillows, or if they have food allergies.

 

Arrival stage

 

The tone for their entire stay is set from the moment a guest arrives. Technology is now eliminating old pain points and transforming the arrival experience. Contactless check-in and check-out systems are game-changers, often linked to mobile apps. Guests can skip long lines at reception, complete check-in formalities directly from their devices, and head straight to their rooms. This saves time and offers unparalleled convenience, especially for weary travelers.

 

Cutting-edge hotels are even exploring the use of facial recognition to streamline the process further. With a quick scan, guests can be verified and receive a digital room key sent directly to their phones. This demonstrates a commitment to efficiency and the guest's sense of ease, signalling a positive start to their stay.

 

 

During stay

 

Once a guest is settled in, technology plays a key role in shaping their experience. A reliable hotel app can be a handy digital concierge in their pocket. This digital concierge can act as a 24/7 receptionist, answering questions even when the reception is closed or there is no reception close to the property. Hotels can use the Nevron mobile app to power service kiosks for check-in.

 

Moving on, in-room IPTV systems like those provided by Nevron IPTV take this further, with interactive menus and instant communication features to reach hotel staff. These tools empower guests to manage their stay with ease.

 

Post stay

 

The guest experience continues after check-out. Technology provides crucial opportunities to extend the relationship post-stay. Automated feedback collection through surveys sent via email or a hotel app makes it easy for guests to share their thoughts. Analyzing this feedback uncovers areas for improvement and reveals what guests loved, leading to data-driven service enhancements. In addition to feedback, follow-up communications based on guest preferences and stay history are essential. A follow-up message offering a discount for a return visit shows the guest that you value their patronage. This technology-driven approach shows the hotel's commitment to a lasting relationship and increases the likelihood of repeat bookings.

 

Emerging technologies in the hospitality industry

 

 

Virtual and augmented reality

 

VR and AR technologies are game changers in how guests interact with hotels before and during their stays. During pre-booking, VR opens up the power of immersive experiences. Imagine stepping into a meticulously rendered 3D model of a suite, "walking" through the space, and assessing if it meets your needs. This leap beyond static photos fosters a sense of familiarity and reduces uncertainty when booking. On-site, AR blends the physical world with valuable digital layers. Guests can use their smartphone cameras to reveal restaurant menus and interactive maps or play with gamification elements. AR enriches exploration, simplifies navigation, and adds a touch of futuristic excitement to the guest experience.

 

 

Robotics

 

Robotics is gradually reshaping various aspects of the hospitality industry. In guest services, robots handle tasks such as room service delivery, concierge information, and even luggage transport. The use of robots frees up human staff to focus on complex guest interactions and personalized service, all while adding a touch of novelty. In housekeeping, robotic vacuums and specialized cleaning assistants streamline routine tasks, speeding up room turnover and improving efficiency.

 

According to a study, the hospitality robotics market is poised to grow at a CAGR of 25.2% by 2028. What this means is an increase in usage across industries, including hospitality. While cost remains a consideration, the long-term potential for labor optimization is undeniably significant.

 

Artificial intelligence (AI)

 

Artificial intelligence (AI) is revolutionizing personalized service and operational efficiency in the hospitality industry. Beyond just analyzing guest data to uncover patterns and preferences, modern AI applications, including interactive AI bots, offer a dynamic and interactive layer to guest services. Guests can now engage with intelligent bots that assist in real-time, providing recommendations for restaurants to match dietary preferences, suggesting activities tailored to their interests, and even adjusting room settings like temperature based on previous visits. These AI systems extend their utility by predicting demand fluctuations, allowing hotels to adjust pricing strategically for optimal revenue. Additionally, AI-driven predictive maintenance tools forecast potential equipment failures before they occur, minimizing disruption and enhancing the overall guest experience.

 

 

Benefits of optimizing the guest journey using technology

 

Optimizing the guest journey using technology in the hotel industry can lead to numerous benefits, such as:

  1. Reduced friction points: Technology can help reduce friction points throughout the guest journey, ensuring the delivery of memorable experiences.
  2. Competitive advantage: Using technology can help hotels engage with guests throughout each stage of the buyer's journey, leading to more successful campaigns and customer retention.
  3. Improved collaboration: The use of technology enhances communication and helps teams efficiently complete tasks, leading to better service.
  4. Convenience: Self-service kiosks, mobile check-in, virtual concierge, and smart rooms can create a one-of-a-kind experience that is both convenient and enhances the guest experience.
  5. Meeting guest expectations: Modern guests expect Wi-Fi and mobile phones to co-create their hotel experience. Having an app, mobile check-in, or a virtual concierge brings hotels closer to exceeding guest expectations and delivering an unforgettable experience.
  6. Automation of menial tasks: Automation tools can handle check-in and check-out admin, creating rates and managing revenue, thereby freeing up staff to focus on personalizing the guest journey and providing remarkable service.
  7. Better access to information: A centralized system for hotel operations gives guests better access to information via smart mirrors, apps, or virtual concierges.
  8. Data-backed personalization: Hotels can leverage machine learning, AI, chatbots, and data analytics to personalize the guest experience and curate tailored experiences based on guest preferences and values.
  9. Optimization of the end-to-end guest journey: AI and ML can analyze customer insights and uncover priority areas to optimize the end-to-end guest journey, including breakdowns in the digital experience.
  10. Evaluation, iteration, and optimization: Hotels can evaluate the impact of strategies implemented to improve the guest experience on KPIs like bookings, revenue, and repeat visits, allowing for continuous improvement.

 

 

Best practices for implementation

 

  1. Define clear goals and objectives: Don't chase trends. Instead, identify the specific problems or guest experience areas you aim to solve and enhance. These goals will guide your technology choices.
  2. Prioritise user-friendliness and accessibility. Choose technology with intuitive and easy-to-navigate interfaces for guests and staff. Involve staff and even potential guests in testing phases to uncover usability problems. Ensure your chosen technology aligns with accessibility standards for guests with disabilities.
  3. Seamless integration is crucial. New solutions should integrate with your existing systems (property management systems, booking engines, etc.) to prevent data fragmentation. Aim for a system where guest data and operational insights are easily accessible across departments.
  4. Thorough staff training and buy-in. Dedicate time and resources to training staff on new technology, even if it seems user-friendly. Collect staff input during implementation and after launch to uncover potential issues and areas for improvement.
  5. Invest in cybersecurity and data privacy. Robust cybersecurity measures are crucial as hotels increasingly collect personal data. Have precise data collection and usage policies; communicate these clearly to guests.
  6. Measure and iterate. Establish KPIs (Key Performance Indicators) to track the success of your technology implementation. Are the goals you defined being met? Use collected data, guest feedback, and staff input to refine processes, make adjustments, and maximize the benefits of your technology investment.

 

Conclusion

 

By embracing technology, hotels can open up a wealth of opportunities. Automation streamlines routine tasks, eliminating friction points in the guest journey and providing data-driven insights. The result is a significant gift: time. Time hoteliers can use to finally reinvest where it matters most—fostering genuine guest relationships. Personalized interactions, attentive service, and going the extra mile become the hallmarks of a hotel that understands the true value of the human touch. For hotels prioritizing guest experience as their guiding light, technology isn't a replacement; it's a powerful enabler, facilitating the warmth and connection that turn guests into loyal advocates.

 

Nevron solutions: powering a seamless guest experience

 

Nevron offers a suite of technology solutions specifically designed to elevate the guest experience at every stage of their journey. Here's how their key offerings impact the guest experience:
Nevron solutions: powering a seamless guest experience

 

Ready to take guest relations to the next level? Discover how Nevron Mobile and Nevron IPTV can transform your hotel's operations and guest experience. Book afree demo !

Guest experience redefined: The ultimate guide to delighting customers

Do you know that 72% of customers with a positive experience will share it with six or more people? Think about that for a second. Businesses must realize the best form of marketing is making exceptional service the standard.

 

In hospitality, the ability to exceed guests' expectations and improve their experience is the differentiator between businesses that will stand the test of time and those that won’t. Businesses must ensure that they align their experiences with their clients' lifestyles because today's travelers have higher expectations and have access to a wide range of hospitality options. 

 

This blog will equip hospitality operators and IT managers with the right strategies to turn fleeting interactions into lasting relationships. We will also examine how an all-in-one, comprehensive solution for guest experience platforms such as Nevrons can help. Sit tight and read on.

 

 

What is the guest experience?

 

The guest experience is the sum of all interactions with a travel business. It encompasses all aspects of the guest lifecycle (including the physical environment, amenities, service quality, and communication) until post-departure. It is a critical factor in success, as the best guest service experiences lead to satisfaction, loyalty, and positive word-of-mouth.

 

 

How to improve the guest experience in hotels, vacation rentals, aparthotels

 

Since 2020, customer behavior has shifted, ranging from technology expectations to shopping habits. Here are some tips to ensure your guests' needs are anticipated and satisfied:

 

 

Build an emotional connection

 

We have all been to an amazing hotel with wonderful experiences and memories. It could be a friendly concierge who recommends a hidden gem restaurant or the thoughtful staff remembering your birthday with a small cake. Hotels that prioritize emotional connection are seen as relaxation hubs that are fun and associated with great experiences.

 

 

Provide personalization

 

A guest who feels the hotel caters to their unique needs is more likely to return for future stays and recommend it to others. 

 

 Hotels that care about their guests should find out the purpose of a guest's stay and prepare their rooms accordingly to stand out. For instance, providing flowers and champagne to guests who informed you beforehand that they were honeymooners shows preparation.

 

Let your guests know you've organized the gifts specifically for them. You can include a welcome letter that details the items, and benefits and let them know why you offered them. 

 

 

Offer convenience

 

Today’s guests crave convenience throughout their stay in a hotel, and digital technology is key to delivering it. A study by Oracle indicates consumers want features that streamline processes and empower guests to control their stay on their terms with minimal hassles. More than 53.6% of travelers surveyed said they want contactless check-in and check-out to remain a constant feature at hotels.

 

Understanding what guests are expecting at each stage of the guest journey ensures that you as a hotelier provide stellar services that exceed their expectations. A guest who only gets basic services such as a clean room and a comfy bed has not received anything exceptional that differentiates you from competitors. The chances of the guest returning to such a hotel are slim. 

 

But, if you provide exceptional services like on-demand entertainment access, contactless payment, voice control, and a mobile solution they are more likely to become loyal guests and refer their friends. Other amenities you can provide include voice control, personalized offers, facial recognition, etc.,

 

 

Utilise guest experience platforms

 

Guest experience platforms play a pivotal role in enhancing the experience by offering seamless interactions and personalized services throughout the entire guest journey. These platforms utilize advanced technologies such as AI, data analytics, and mobile apps. These platforms integrate various technologies and touchpoints, from IPTV systems to mobile solutions and digital advertising displays, into a cohesive ecosystem aimed at enhancing guest satisfaction and loyalty. An example of a great guest experience platform is the Nevron.

 

 

 

Examples of companies that provide a positive guest experience

 

Imagine a hotel experience that goes beyond expectations, leaving you with memories that linger long after. That's the essence of the Travellers' Choice Best of the Best, awarded annually by TripAdvisor. This prestigious honor recognizes a select group of hotels—less than 1% of their 8 million listings—that have consistently delivered exceptional service and unforgettable experiences to their guests.

 

These are the crème de la crème, praised by travelers for exceeding expectations. 

 

Here are some of them: 

 

 

Guest experience journey

 

Stage 1: Pre-arrival: setting the stage for a stellar stay

The guest experience in hospitality begins before the guests set foot on your property. Brand awareness, cultivated through effective marketing efforts, is the kickstarter for a positive guest experience. Here's how to excel in this crucial pre-arrival stage:

 

Stage 2: Arrival

 

On check-in day, the focus turns to in-person guest relations, where the opportunity to make a first impression is again offered.

 

An in-app check-in can personalize the arrival process. According to a study by Statista, most hotel guests (62%) prefer using an app to check in and out online.

 

Many hotels have adopted online check-in. It speeds up and simplifies guest arrivals and lets staff focus on guest experience, not admin tasks. When guests check-in online, you can still offer unique experiences. For example, give them a tour of the hotel and provide details about local events and hidden gems they should check out that align with their interests. Guest experience platforms at this point can help with unique guest onboarding, where guests are informed about all the important information about their hotel stay. For example, Nevron can show how to connect to Wi-fi, how to use special services, and propose any personalized services or content. 

 

 

Stage 3: Stay

 

A typical stay can be transformed into an unforgettable experience with the help of amenities and good services.  When guests enter their accommodation, they should feel as though they are experiencing a five-star experience. If there are issues, the hotel staff should address them immediately. 

 

Throughout the customer's stay, several touchpoints, such as staff interactions should be optimized to meet the client's demands.

 

Here are some tips to optimize guest experiences:

 

 

Stage 4: Check-out and departure 

 

The check-out and departure process, often considered a formality, is also a crucial touchpoint in the guest journey. A smooth and efficient departure can leave a lasting positive impression, encouraging repeat business and positive word-of-mouth recommendations. A frustrating check-out experience can sour the entire stay and damage your reputation. Here are some tips to optimize this touchpoint:

 

 

Stage 5: Post-stay communication 

 

The guest journey doesn't end at check-out. Effective post-stay communication is vital for building lasting relationships and securing repeat business. Reaching out to guests after their stay shows you value their feedback, which encourages them to consider your hotel for future visits. Also, by actively soliciting feedback through post-stay communication, you gain valuable information on what worked well and what areas need improvement.

 

 

 

KPIs for measuring guest experience

 

Key Performance Indicators (KPIs) are quantifiable values that track and measure progress towards a goal. In the hospitality industry, KPIs related to guest experience are essential for understanding how well a hotel, restaurant, or other hospitality establishment is meeting the needs and expectations of its guests. 

 

There are several ways to measure the guest experience, including:

 

Net Promoter Score (NPS)

 

The Net Promoter Score (NPS) is a powerful metric to gauge customer loyalty and predict business growth. It goes beyond simple satisfaction surveys and dives deeper into a customer's likelihood to recommend your business to others.

 

With NPS, you must ask questions like, "On a scale of 0 to 10, how likely are you to recommend [your hotel] to a friend or colleague?" Responses are then categorized into three groups:

 

 

Customer Satisfaction Score (CSAT)

 

In the hospitality industry, CSAT helps gauge guest satisfaction with their hotel stay. CSAT surveys typically ask guests directly about their satisfaction level, often presented on a scale (e.g., 1–5 stars, from very dissatisfied to very satisfied). 

 

CSAT lets you drill down into specific aspects of the guest journey. For example, you can measure satisfaction with the check-in process, room cleanliness, or guest service interactions.

 

 The CSAT score is calculated by taking the total number of positive responses (satisfied or very satisfied) and dividing it by the total number of responses received. The result is then multiplied by 100 to express it as a percentage.

 

 

Length of Stay (LOS)

 

Length of Stay (LOS), or the average length of stay a guest has at your hotel, is one of the most significant KPIs for guest experience managers. A declining LOS indicates that visitors are not staying as long as they once did, which may indicate that your hotel isn't meeting guest needs or that there is a problem.

 

In contrast, LOS indicates that visitors are staying longer than they used to, which is a positive indication that you're doing something well and that they're having a nice time. 

 

 

Customer Churn Rate (CCR)

 

The customer churn rate is the percentage of customers who stop staying in certain hotels over some time. A high churn rate indicates that the business is losing a significant number of customers, while a low churn rate suggests that your hotel is retaining its customers well.

 

 

Customer lifetime value (CLV)

 

Customer lifetime value (CLV) is a metric that reflects the total revenue a single customer can be expected to generate throughout their relationship with your business. It considers not just the initial purchase but also repeatable business and any additional services they utilize.

 

Understanding your CLV lets you make informed decisions about customer acquisition strategies, marketing efforts, and guest experience initiatives.

 

 

Brand advocacy

 

Brand advocacy is an indirect measure of the hotel guest experience. Happy guests with a positive experience are more likely to become brand advocates, enthusiastically recommending your hotel to others. 

 

This can take various forms, from online reviews and social media mentions to word-of-mouth recommendations. By monitoring brand advocacy through online channels and guest feedback, you can identify areas where your hotel excels at creating memorable experiences.

 

 

Customer experience vs. guest experience

 

The terms "customer experience" and "guest experience" are often used interchangeably and are two sides of the same coin, but there are some differences. The guest experience refers to every touchpoint and interaction with a service provider, including the environment, services and amenities, and even the emotional connection. You can liken it to having guests over in your home, where you have to make ample provision for every aspect of their stay. 

 

On the other hand, customer service is often focused on meeting immediate needs or resolving problems. Customer service can be likened to a part of the guest experience, but it is only one piece of the puzzle. The guest experience is much broader. It is about providing a unique experience for guests and creating loyal advocates who will not only return but also recommend the business to others.

 

 

How Nevron can help hospitality businesses improve the guest experience

 

Nevron's all-in-one hospitality technology for an immersive guest experience empowers businesses to create unforgettable interactions for every guest. According to the Oracle Hospitality Industry Trends Report for 2025, travelers worldwide said that on-demand entertainment access was the No. 1 “must-have” to create an amazing guest experience. 

 

Look no further than the Nevron guest experience platform. With Nevron, hoteliers can access everything they need in one place, from advanced IPTV solutions to interactive mobile apps. 

 

The Nevron guest experience platform is the key to unlocking unparalleled guest satisfaction. Our customizable IPTV solution is designed to address the triple C's of hospitality: communication, convenience, and choice. By seamlessly integrating entertainment with streamlined information management, we redefine the guest experience.

 

At the heart of Nevron's guest experience platform is our user-friendly content management system (CMS), which puts you in control of your content and enables direct communication with your guests. From live streaming to promotional content to detailed service information, everything is accessible from your mobile devices, enhancing their stay and maximizing their comfort. Imagine guests seamlessly accessing their personal streaming or gaming accounts right from your room. Our Video on Demand (VoD) service offers a curated selection of movies and shows, allowing guests to indulge in entertainment at their leisure.

 

But Nevron provides more than that. With the Nevron guest experience platform, we help you take control of your data, where you can learn more about your guests' behavior to tailor offers to them. Whether you manage cruise ships, hotels, or villas, Imagine interactive TVs, streamlined content management, and effortless guest communication—all designed to entertain, engage, inform, and inspire. 

 

Sign up for a  free demo today.

 

 

 

Final thoughts

 

The guest experience is the cornerstone of success in the hospitality industry. By prioritizing clear communication, personalized touches, and using innovative solutions like Nevron, businesses can create a seamless and memorable journey for every guest.

Nevron at IBC 2023: Showcasing Multitenant IPTV/OTT Solution

 

As a pioneering player in the field of IPTV/OTT solutions, we are eagerly anticipating the opportunity to showcase our latest innovations and connect with industry professionals from around the globe. 

 

Our goal is to not only showcase our technological prowess but also to engage in meaningful conversations with fellow industry players, partners, and potential clients. We believe that IBC offers the ideal platform to demonstrate the transformative capabilities of our solutions and to explore how they can contribute to the growth and evolution of media and entertainment.

 

At Nevron, we understand the challenges faced by telecom operators, cable operators and Internet service providers when it comes to implementing and managing IPTV/OTT solutions for hospitality clients. Our IPTV Middleware is designed to simplify this process, offering a controlled environment, seamless integration, support for various devices, interactive portals, and customization options. With a proven track record and a focus on delivering exceptional user experiences, Nevron is here to empower businesses seeking to establish or expand their presence in the hospitality market.

 

Be sure to book a meeting with our experts to dive deeper into our offerings of IPTV/OTT solutions and discuss how we can collaborate to shape the future of technology. 

Let’s  meet IBC 2023 in Amsterdam and discuss the topic in person. 

 

Book a meeting now!

Time slots for one-on-one talks and demos are filling up quickly, so be sure to book your meeting with our experts now.  Just fill the form and we’ll get back to you as soon as possible.

We look forward to seeing you there!

 

Nevron team

The benefits of a hotel IPTV solution

One of the ways to enhance guest satisfaction in hotels is through providing an IPTV solution in the guest rooms. IPTV solution in hotels provide guests with a wide variety of entertainment options such as movies, sports, news, and TV shows. Guests can relax and unwind after a long day of activities by watching their favourite TV programs.

 

Guests can easily access the interactive TV system from the comfort of their rooms, without having to leave the hotel. This saves guests time and effort, especially if they are busy or tired. TV systems in hotels can be customized to meet the needs and preferences of different guests. For example, hotels can provide TV channels in different languages, or offer premium channels for guests who are willing to pay extra.

 

Here are some of the benefits of interactive TV systems in hotels:

 

Guest satisfaction is all that counts.

 

Basically any hotel, resort or any other accommodation-related activity should be undertaken to help increasing the guest's satisfaction. Hotel IPTV solution is not an exception. Even to the contrary! With the proper use of a hotel IPTV solution, guest satisfaction can be improved significantly.

 

Get closer to your guests.

 

Guest satisfaction can be also improved by providing entertainment, informative and communicative services on the television screens inside the guest's room or in public places of the accommodation facility. Such in-room services contribute to the good feelings and greater comfort of the guests while spending time in their rooms. Most common TV services represent access to a wide choice of live TV channels and films on demand, which also represents an additional revenue channel for a hotel.

 

Enhance profits and reduce operational expenses.

 

The usage of promotional tools available as part of the hotel TV system is an even more positive influence on the guests’ satisfaction level. Such tools are ideal for promoting hotel facilities and services, some of which could even be additionally charged for, such as wellness, restaurant or sports services, organized events, etc. In some cases it is just enough to remind guest about the available facilities and services.

 

Let guests know that you care about them.

 

A most beneficial tool, which can be effectively integrated within the hotel IPTV solution, is the so-called "satisfaction tracking system". Its role is to constantly track the guest satisfaction level and to gather guests opinion upon hotel services, hotel facilities and many other guest satisfaction related attributes.

 

Explore relevant IPTV Products

 

Nevron Hospitality IPTV solution is powered by the in-house developed Streamron technology. On choosing Nevron Hospitality IPTV solution, you will get even closer to your guests, become much more aware of their needs and therefore able to fulfil their expectations and eventually to make them your most faithful clients.

Fulfil guest expectation with interactive solutions for ships

As a cruise line director or IT manager, you understand the importance of providing guests with an unparalleled experience. Enhancing the on-board entertainment services with interactive technologies and digital content is essential for meeting their expectations. With  Nevron IPTV plarform, you have all of the tools to deliver engaging in-cabin experiences that foster conversation and connection - creating memories that your passengers will treasure in years to come. In this blog post, we'll explore how this innovative system is being used to give customers an unforgettable voyage they won't  forget.

 

Enhancing the cruise ship experience

 

Onboard entertainment plays the critical role in enhancing the overall guest experience. At Nevron, we understand the demands of the maritime industry and strive to provide the most complete and cost-effective IPTV solution for cruise ships.  With Nevron's IPTV solution, you can offer your guests a range of options that will appeal to their individual tastes.

 

Cruises are an experience like no other; an opportunity to explore the world from the comfort of a luxury ship. But what if you could take that experience to the next level? With the Nevron TV System, that's exactly what you'll get. This revolutionary technology has been designed specifically for cruise ships, bringing passengers an unparalleled level of entertainment and comfort. With crystal-clear picture quality and a vast array of programming options, you'll never be at a loss for something to watch. And with the ability to control the system from your own device, you'll be able to create a fully customizable experience that's tailored to your own preferences.

 

The Nevron interactive TV system fulfils the expectations of guest and crew on various kinds of vessels and the working staff on floating platforms like oil rigs. Special attention is devoted to tourist passengers on cruise ships, where satisfaction during their stay on the vessel is crucial for the success of the cruise operator.

 

Cruising can be a lifetime experience for many. Guests of cruise ships always crave for the best hospitality services and personalized entertainment that would match their preferences. In this regard, Nevron IPTV Solution for Guests on Cruise Ships is a game-changer. With a wide range of content and virtual channels, guests can choose from the latest movies to live TV shows and even on-demand videos. It's designed to cater to the individual needs of guests, including personalized playlists and access to premium channels.

 

The IPTV solution adds value to the passenger experience, allowing them to watch what they want when they want, and giving peace of mind to the cabin management team. With high-quality services and impressive entertainment choices, the solution is indeed the go-to for a superior cruising experience.

 

So if you're ready to take your cruise experience to an entirely new level, the Nevron TV System is the perfect choice.

 

Comfort and convenience through interactive solutions

 

In today's fast-paced world, comfort and convenience have become the cornerstone of our daily lives. Keeping it in mind, interactive solutions have made our lives easier, more comfortable, and stress-free. With the rise of smart homes, thermostats that can be controlled remotely, and voice-activated assistants, our homes have become more automated and hassle-free. Interactive technologies have also made it easy to stay connected with our loved ones from afar. With video conferencing and messaging applications, we can reach out and connect with each other without physical limitations.

 

In all, interactive solutions are a great boon to our modern lifestyle, providing us with comfort and convenience that we need to lead a quality life.

 

Memorable experience with personalized services

 

Creating a memorable experience can be challenging, but personalized services can make all the difference. When you take the time to cater to someone's unique needs and preferences, you create a connection that goes beyond a simple service transaction. Whether it's a special event, a spa visit, or a vacation, personalized services can turn an ordinary experience into an unforgettable one. From customized menus to tailored music playlists, everything can be personalized to fit the individual's tastes and preferences. When it comes to creating a lasting impression, attention to detail is crucial.

 

So why not go the extra mile and create a truly personalized experience? It's the little things that make a big difference, and personalized services can help you make a lasting impact.

 

Guest satisfaction

 

The value of good communication between the crew staff and passengers is in most cases even more important than between a hotel and its guests. While passengers are most of the time restrained within the boundaries of the vessel, special care has to be devoted to them while spending time in their cabins. Passenger satisfaction is of primary importance for any cruise ship business.

 

A modern TV system for maritime environments should not just serve as an entertainment channel, but much more as the main communication portal between the cruise operator and the passengers. A communication portal in the form of an interactive TV in the privacy of the passenger cabins has to combine all the information related to the passenger’s stay on the cruise ship and continuously inform him/her about the happenings on the ship or any other information related to a particular passenger. One of the main TV system roles is to continuously collect passenger opinions about their stay on the ship and to react rapidly in the case of some negative response or a simple request.

 

 

A modern TV system, as provided by Nevron Hospitality TV, can contribute to increasing passengers satisfaction levels to a great extent. To feel like someone special, whose issues will try to be resolved instantly and with care, leaves unforgettable memories and creates customers who will come back or will at least recommend traveling with your cruise ship to their relatives, friends, colleagues or co-workers.

 

Crew and staff satisfaction

 

As the cruise industry grows more competitive, catering to the needs of both customers and employees becomes increasingly essential. Many ships have already implemented interactive TV systems for guests, but what about the crew and staff? With long work hours and limited recreational time, it's crucial to keep morale high and make downtime as enjoyable as possible. An interactive TV system could provide a variety of options, from streaming movies and shows to accessing ship-wide activities and events. Additionally, crew members could use the system to communicate with each other and stay up-to-date on ship announcements. By investing in a comprehensive and user-friendly interactive TV system, cruise lines can improve the satisfaction of their crew and staff, ultimately leading to a more successful and enjoyable voyage for everyone onboard.

 

The crew and staff on ships, boats or oil rigs work hard during their working hours. Far from home, any available entertainment or communication service or tool, especially in the privacy of their cabins, is of great importance for their positive feelings and good physical condition. Since the working staff is not able to leave the vessel after their working hours, an ever higher level of comfort has to be provided for them. Access to TV channels and the internet are just some of basic services accessible on the TV screens in the privacy of crew cabins.

 

Make your crew and staff feel good and satisfied working for you.

 

 

Access to entertainment, informative and communication tools, which are part of any modern TV system, makes such a system of primary importance for use in crew cabins. The ability to regularly communication with families from the privacy of their rooms is especially appreciated by the staff. Nowadays access to TV channels alone is not what it is expected from cabin televisions.

 

 

When it comes to providing exceptional onboard entertainment for your cruise ship guests, Nevron has got you covered. Our cutting-edge technology, unparalleled user experience, and commitment to reliability and scalability make us the ideal partner for any cruise ship operator looking to enhance the guest experience. Our solution offers unparalleled scalability and reliability, ensuring that your guests can access a wide selection of content, including live TV, movies, and on-demand programming. What's more, our cutting-edge technology is designed to deliver an unforgettable user experience that will keep your passengers engaged throughout their journey.

 

 

Take entertainment on cruise ship to new heights with multi-screen options

 

Cruises offer a vacation escape that is truly unparalleled, with stunning scenery, fun onboard activities, and delicious dining options. But now, entertainment on cruise ships has been taken to new heights with multi-screen options available throughout the vessel. Whether you want to catch up on your favorite shows on in-room entertainment on TV, or explore new options with the mobile app accessible on your smartphone, you'll never be at a loss for something great to watch. With digital signage and touch screens incorporated, you can find out about all the onboard activities happening at any moment. With so many options, you'll be able to customize your entertainment experience like never before and make your cruise even more memorable.

With the Nevron TV System, passengers and crew alike can enjoy a heightened level of comfort and convenience during their cruise ship experience. Personalized services can be tailored to any customer's needs, while automation may help reduce the workload of the staff members aboard. Moreover, multi-screen options are a great way to provide entertainment at a truly immersive quality. Ultimately, the Nevron TV System is revolutionizing what it means to sail away with its limitless technological possibilities; something everyone should experience at least once in a lifetime.

 

Relevant businesses in maritme industry

 

The maritime industry includes businesses on the sea, lakes or rivers. For the most part these businesses are run on vessels, such as cruise ships, cargo ships, ferryboats or yachts. Oil rigs and other sea platforms represent a minor portion of the maritime TV industry, but are equally eager for TV systems to be available for entertainment, informative and communication needs.

Many businesses can be included in the maritime industry, among which the most important are tourist ships, cargo ships, ferryboats and even oil rigs.

 

Contact us for a free consultation or fill the form to get a quote for your project.

 

Multi-tenant solutions for IPTV service providers

Are you an IPTV/OTT service provider with unexploited opportunities? Do you offer your services to hotels, airports, hospitals? Have you ever wondered how to turn this capacity into more profit?

 

Try multi-tenant solutions for IPTV service providers to establish centralized IPTV/OTT solution for hospitality clients. This centralized solution has the right potency to grow your business even more.

 

5 multi-advantages of multi-tenant services

  1. Expand and monetize your existing IPTV/OTT services to hospitality clients.
  2. Optimize your business and manage several properties from one data centre.
  3. Significant cost cutting compared to installations on site.
  4. Centralized control of services, simplified solution management and maintenance.
  5. Customization and personalization that allows unique branding possibilities for each individual property.

 

An example diagram:

 

What is multi-tenancy or centralized service?

 

Multi-tenancy or centralized service is a special setup where typically a service provider (telco/cable or mobile carrier) installs a single platform that is shared among various business clients, such as hotels, hospitals, resorts and others.

 

Instead of managing multiple remote system installations, a service provider only delivers customised, branded and tailored services to business clients, and, this way, minimises the costs and simplifies daily operations.

 

Nevron delivers multi-tenant solutions for IPTV service providers to establish centralized IPTV solution for hospitality clients.

 

Request a free-of-charge proof of concept installation of multi-tenant IPTV/OTT solution for hospitality clients.

 

Fill in the form and request additional information for a free-of-charge proof of concept execution of multi-tenant IPTV/OTT solution for hospitality clients to expand and monetize your existing services.

 

You’ll immediately receive a document with a short introduction to how we carry out a proof of concept in your environment and how much of your effort is needed. Many other service providers were surprised how painless and effortless the whole process is and found it worthwhile seeing if it would fit their business goals. It is simply worth trying.

Nevron IPTV solutions for corporate industry

IPTV solutions have become an increasingly popular technology for the corporate industry. The ability to provide customized content, high-quality multimedia, and seamless integration with existing IT infrastructure make IPTV solutions a valuable tool for organizations looking to improve employee training, internal communication, and guest services.

 

Modern TV systems based on IP technologies are increasingly penetrating business environments and becoming an indispensable part of the overall enterprise communications strategy. Companies are taking advantage of TV to better communicate with interested members of the public, both inside and outside the company.

 

IPTV solutions for the corporate industry typically involve a combination of hardware and software components. The hardware includes set-top boxes or smart TVs that are connected to the corporate network, while the software consists of a server that streams the content, a middleware that manages the content, and a user interface that allows users to navigate through the available channels and multimedia content.

 

Television as a means of communication is still considered one of the most reliable channels of information. As such, it is also perceived by employees, partners and customers, with whom valuable information can be exchanged via the corporate TV system. Based on a corporate TV system, many TV channels can be created and broadcast, tailored to different target groups and shown on selected displays.

 

Banks and insurance companies, shopping malls, factories, offices of service providers, media companies or other business environments, as well as public administrations and government institutions can be classified in this industry sector.

 

Advantages of IPTV solution for the corporate industry

 

One of the key benefits of IPTV solutions for the corporate industry is the ability to provide customized content to specific users or groups of users. For example, an organization may create a dedicated IPTV channel for employee training, which can be accessed by employees at any time from their desktops or mobile devices. Similarly, IPTV solutions can be used to provide internal communication, such as corporate news updates or live webcasts of company events.

 

Another advantage of IPTV solutions for the corporate industry is the ability to deliver high-quality multimedia content. Unlike traditional TV broadcasts, which can be affected by poor signal quality or network congestion, IPTV streams are delivered over a dedicated IP network, which ensures consistent video and audio quality.

 

In addition to internal applications, IPTV solutions for the corporate industry can also be used for external applications, such as providing guest access to TV channels and other multimedia content in hotels or other public spaces. IPTV solutions can also be used for digital signage, where multimedia content is displayed on digital displays throughout a building or campus.

 

Improve internal communication with IPTV solution

 

Corporate TV is a powerful communication tool for companies of all sizes. Nevron offers a range of IPTV products that serve as perfect components for building an intelligent corporate TV system.

 

TV is still considered by viewers as a communication tool with the most reliable information. Live events, video training, video news and other information can be broadcast or made available to employees on demand through the company LAN. For example, the company's proprietary system, TV, can support training programmes for sales personnel by explaining and demonstrating the latest products and services on screen.

 

A proprietary system TV can also be used to communicate important company news and information to management or board members, record meetings and other events, and make the recordings visible to others. It is also commonly used to provide promotional and entertainment content to visitors in public areas of the company and to employees in break areas.

 

An intelligent TV system throughout the business environment conveys a special message to visitors simply by its presence. The presence of a TV system, especially when high-quality and modern displays are used, subconsciously conveys to the viewer that the company has high standards and is trustworthy or offers high-quality products and services.

 

The dissemination of information through a corporate network TV can be managed from many angles. While TV is one of the most powerful communication tools with the greatest influence on viewers' opinions, it should be used with precision and caution. Content should be made available only to specific groups of viewers, at specific times, and in specific locations. All this can be easily achieved if an intelligent enterprise system ( TV ) supports high-level control over its key entities, such as content, viewers, or ads.

 

Improve communications with interested members of the public, such as employees, customers, or business partners. With a modern corporate TV system, such as that offered by Nevron IPTV, communication with employees, suppliers and customers can be significantly improved. Corporate videos can be broadcast live or on-demand and distributed throughout the company LAN to individual TV displays.

 

An enterprise system TV can be used for a variety of applications. The possibilities are numerous, and the most engaging, relevant, and trustworthy content can be distributed under complete control.

Enhancing the educational experience with Nevron IPTV solutions.

IPTV  technology has been increasingly used in the education industry to deliver educational content to students, both in traditional classroom settings and through online distance learning. IPTV allows for the delivery of live TV channels, on-demand video content, and interactive learning materials, all through a single platform that can be accessed from any device with an internet connection.

 

One of the key benefits of IPTV technology in the education industry is its ability to deliver high-quality, multimedia content to students, no matter where they are located. Through the use of IPTV, students can access live lectures, recorded content, and other educational materials, even if they are unable to attend classes in person. This allows for greater flexibility in scheduling and can improve accessibility for students who may have difficulty attending classes on a regular basis.

 

Another advantage of IPTV technology is its ability to provide interactive learning experiences. With IPTV, students can participate in live discussions, ask questions in real-time, and access additional resources through the use of chatbots, virtual assistants, and other interactive tools. This can help to keep students engaged and motivated throughout the learning process, improving learning outcomes and overall academic performance.

IPTV technology can also help to reduce the cost of delivering educational content. By providing content through a centralized platform, IPTV can help to reduce the need for physical textbooks and other printed materials, which can be expensive and difficult to update. Additionally, by allowing for remote learning, IPTV can help to reduce the need for physical classroom spaces and other associated costs.

 

Finally, IPTV technology can help to improve the overall learning experience for students by providing access to a wide range of educational resources. Through the use of IPTV, students can access a wide range of content, including educational videos, documentaries, and other multimedia materials. This can help to supplement traditional classroom instruction and provide students with a more well-rounded educational experience.

 

There are many types of educational environments that can greatly benefit from a modern education system TV. Some of the most well-known educational environments include campuses, residence halls, colleges and schools.

 

Video has become a popular format for delivering educational content, thanks to its ability to engage learners and provide a rich, multimedia learning experience. Whether it's through short, animated clips, online lectures, or live webcasts, video can help educators leverage the benefits of multimedia to create engaging and effective learning experiences for their students. In addition to its effectiveness as a learning tool, video can also help educators create engaging and dynamic presentations that capture the attention of learners.

 

The creation and distribution of various educational programmes TV /radio channels or on-demand A/V educational content is an ideal form of curriculum enhancement. Students can access live or on-demand educational videos on screens across campus or in any other educational environment.

 

Lectures can be streamed live to any PC or TV connected to the education network. An educational system TV is also very useful for viewing live streamed lectures outside of the classroom. Especially for non-resident educational institutions or students, this type of education saves both students and instructors time and money. Recorded lessons can be accessed on demand and can also serve as material for training discussions.

 

Dissemination of a wide range of educational channels TV is finally possible. A modern TV system in an educational institution could also be very efficient for the distribution of other video content as well as educational material. Study-related news and information in video format can be displayed on TV throughout the campus, and video content from students can be shown on public screens.

 

Nevron's IPTV products can enhance the experience of educational institutions and residence halls. Streamron IPTV Gateway and Streamron IPTV VOD are essential for improving the educational experience, while Nevron Hospitality TV is essential for improving the comfort of student housing.

 

Providing an advanced TV system for students housed on campus or in residence halls greatly improves the housing experience. Access to entertainment, communication, education, and information services through various media is critical for the younger generation as they are able to navigate through almost all modern user applications. Access to interactive services on the TV portal is no exception. Navigating through TV channels, VOD, YouTube and other smart TV apps are just some of the options available through the Nevron TV portal.

Nevron delivers optimal residential TV solutions for the IPTV operator segment

The largest segment of the intelligent industry TV is the private users. The interactive TV services for private users are in most cases provided by national or local IPTV operators such as telecom providers, cable service providers, ISP providers or OTT service providers.

 

The TV is once again becoming the central media device at home. With its large screen, the TV is an electronic device that has largely been forgotten due to the rapid proliferation of smartphones and other multifunctional electronic devices. But those days are over, as IPTV services are becoming one of the most important revenue channels for telecommunications operators, while manufacturers of TV are investing more and more resources in the development and sale of so-called networked TV devices.

 

 

Consumers can choose from a variety of smart TV providers with different business models. The IPTV industry is a very competitive market for providers of any type of IPTV product or service, especially in the residential segment. Consumers not only have a wider choice between different IPTV providers, but can also opt for a smart TV device with access to a range of OTT services that do not require a monthly subscription.

 

Flexibility is crucial for the success of an IPTV provider. In this turbulent and rapidly changing industry, IPTV providers need to be as flexible as possible to keep up with consumer demands. A business model that supports the constant and rapid change in technologies, required IPTV services and content is critical to the success of an IPTV provider.

 

The Nevron IPTV platform supports flexible business models. Developed by a single vendor, the IPTV platform offers a high level of flexibility, interoperability, deep control over the technology and support from a single source. All of this can be achieved by choosing the Nevron IPTV platform, which consists primarily of Nevron's own IPTV products.

 

The residential IPTV platform is suitable for all types and sizes of residential areas, from individual homes, small developments and urban areas to nationwide households.

 

There has to be a lot of added value for consumers to decide to actively use another interactive medium in addition to PC and the various mobile devices. With the largest screen available, it was only a matter of time before television also became a regularly used interactive device.

 

An interactive device with the largest screen has many unique advantages.

 

Television has survived various attempts to be thrown out of the house as a useless device. In the past, there were also many attempts to turn television into an interactive electronic device. These attempts usually failed due to immature technologies, lack of content or the wrong business models.

 

On the wave of the mobile revolution also appeared an intelligent TV. But the real breakthrough of television as an interactive medium has just begun. With the rapid spread of mobile devices, small, powerful, and inexpensive electronic devices appeared on the market that could also be used to watch television. In this way, the mobile revolution also enabled the transformation of the old television set into an interoperable and interactive device.

 

Television brings the whole family together again. Networked and equipped with the largest screens, TV is likely to remain the central device in the home for a long time to come. No longer limited to TV, the family can access on-demand movies and music, YouTube or other popular web services that until recently were unavailable on the TV screen. The availability of all these smart TV services on the TV has finally sparked the interest of family members to gather in one place again and spend time together.

 

 

Interest of IPTV operators

 

IPTV operators, especially the largest cable and telecommunications companies, see great potential in providing interactive TV services. As revenues from telephone services are declining, these operators need to find another source of revenue, which they seem to have found in IPTV services.

 

There is great business potential for the provision of intelligent TV services. At the beginning of IPTV development, IPTV operators dominated local markets, but with the advent of OTT services, they are struggling to remain competitive or even survive. In adapting to the new market situation, IPTV operators need to be very careful in choosing the right business model and technology to meet consumer expectations and demands. Consumers can easily switch providers, opt for another provider or simply join some OTT services.

 

What is Internet Protocol Television (IPTV)?

In today's fast-paced world, people want to have access to their favorite TV shows and movies anytime, anywhere. Thanks to high-speed internet and video streaming technologies, this is now possible. IPTV or Internet Protocol Television is a popular way to watch live TV, video on demand (VOD), and time-shifted TV using an internet connection.

 

While based on IP protocol which is now a backbone of data provisioning for almost any connected device we use today, IPTV is truly open to supporting new devices and being integrated with various services. Both facts make IPTV easily shaped to meet the expectations of viewers, conform to suggestions of marketing specialists and allow IT staff to integrate and maintain the solution without excessive efforts. IPTV is a relatively widespread technology, it can be found in hotels, households, on vessels, and even on airplanes and is often available from Triple Play service packages provided by Internet Service Providers.

 

For the last two decades, several industries like hospitality or telecom were investing in the development of Internet Protocol Television or IPTV broadcast technology. Apart from making the delivery of video content over computer networks a reality without trade-offs, those industries got a handy revenue-generating tool in their hands that let their customers enjoy a better grade service. IPTV is based on IP protocol making it possible to integrate television right into the digital realm where IoT, social networks, content hosting services, and other popular web-based services are living.

 

Originally available on PC and TV with set top boxes, IPTV went truly cross-platform after WEB and mobile apps became mainstream in IPTV solutions. Web players and mobile apps introduced Live TV and Video-on-demand to many devices, from smartphones and tablets to Smart TVs, laptops, handhelds, etc. Today IPTV is a well-known technology that stands well on its feet and will continue to be the driving force that defines the viewer experience as more providers, households, and hotels are upgrading their TV systems.

 

IPTV video on demand

 

Definition of IPTV

 

Media broadcast solutions have survived several transformations, both with a transition from older technology to newer, upgrading to next-generation, or enhancing an existing standard. All the way down from analog TV to CATV, HybridTV, IPTV, and OTT, media broadcast is now extensively improved to support 3D, 4K, 5.1 sound, and more. The most outstanding results so far were achieved by the IPTV technology which allowed telecom operators, hoteliers, and media content owners to take an advantage of the technology that has transformed almost every aspect of our lives – the Internet Protocol.

 

Internet Protocol television (IPTV) is the delivery of television content over Internet Protocol (IP) networks. This is in contrast to delivery through traditional terrestrial, satellite, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream the source media continuously. As a result, a client media player can begin playing the content (such as a TV channel) almost immediately. This is known as streaming media.
Definition of IPTV from Wikipedia

 

IPTV stands for Internet Protocol Television, which means users receive video content over a computer network. The convergence and diversity of IPTV technology allowed it to evolve into OTT or Internet TV so that media broadcast has become truly global. But the real reason why IPTV succeeded so well is that it is based on technologies that allow the deployment of solutions using existing infrastructure like metro-e, Local Area Networks, including Wi-Fi networks.

 

IPTV does not necessarily require investment in infrastructure, like traditional cable TV. Lots of cities have metro-e with dark fiber available and lots of buildings are already equipped with LAN suitable for IPTV. Every owner of such a network could easily monetize it as long as the connected hosts are interested in live and on-demand video content.

 

IPTV is a type of interactive TV that is delivered over the internet instead of traditional broadcast, cable or satellite TV. It offers several advantages over conventional TV services, such as a wide range of TV channels and VOD content, easy access to TV shows and movies, and the ability to pause, rewind, and fast-forward through live television programs.

 

One of the main benefits of IPTV is that it allows you to watch TV on various devices, including smart TVs, tablets, smartphones, and laptops. IPTV uses IP networks, which means it can be delivered over private networks or the public internet. However, it is essential to have a high-speed internet connection to ensure a smooth viewing experience.

 

IPTV is all about cutting the costs of media broadcast solution integration, boosting profitability, and introducing a bouquet of services never seen on preceding broadcast technologies. IPTV does not require much specific hardware and is affordable to small ISP, hotels, yachts, etc.

 

Fair enough, the definition of IPTV is quite a dynamic thing since every IPTV solution is built on various underlying technologies and is constantly enhanced with new features. IPTV in the 2000s is nothing compared to what it is today, as most IPTV solutions are now turning regular TV into a media hub with lots of extras.

 

 

History and development of IPTV

 

IPTV was first introduced in the 90s as a way of delivering videos over computer networks. Efficient video compression algorithms along with reliable packet delivery protocols allowed the technology to be robust enough that professional solutions could be developed and used in commercial installations.

 

An application called MBONE by Precept Software is probably the first solution that could transmit videos as unicast or multicast, and also the first that used the term “IP/TV”. Several webcast solutions followed, giving a green light to OTT and IPTV solutions. By the end of 90’s the technology draw the serious attention of ISP, Telcos, and service providers. Live TV and Video-on-demand services, provided within the IPTV service package became a profitable business with a lot of investments in the industry.

 

 

Some milestones could be highlighted to track the development of IPTV technology

IPTV (Internet Protocol Television) is a digital television broadcasting technology that uses the internet to transmit video content to users' devices. Here are some of the milestones in the development of IPTV technology:

 

 

IPTV use cases

 

Pressures to drive revenue growth, emerging content delivery technologies, and promising subscriber uptake in various markets have generated interest in IPTV (News–Alert). Service providers with extensive broadband access networks have an opportunity to increase value from these investments and derive competitive strength.

 

Besides the ISP scenario mentioned by NGC in the above quote, IPTV service is suitable for many other scenarios.

 

Residential – Homes, hotels, villages, condominiums, living quarters, and accommodation clusters. IPTV installations of this kind are often deployed as “triple play” services delivered via one cable. Lots of subscription-based IPTV services are delivered via local metro-e networks, requiring users to only get a set top box and connect it to their home ISP router.

 

Corporate – Education, infotainment, and dedicated TV channels enrich corporate media life and allow a company to have its own mass media, which can also be private for keeping sensitive info inside the secured corporate IT infrastructure.

 

Commercial – IPTV and OTT subscription service providers, Telecom service providers, owners of metro-e local networks, or building-wide networks are great examples of businesses that simply ought to use an IPTV solution for their profit. With cloud-based IPTV servers and client apps for mobile platforms, it is possible to start subscription-based IPTV services with a reasonable amount of investment.

 

Transportation – Passengers of trains, buses, cruise ships, and airplanes always seek to entertain themselves during long trips. IPTV helps to deliver Live TV, Video-on-demand, on-board shopping, trip information, important announcements, and other infotainment to individual screens, helping passengers to fight stress and stay in a good mood.

 

Check here to see how Nevron IPTV solution can be used in different industries.

 

 

 

Structure of IPTV

 

The solution diagram of an IPTV system is similar to nearly any server-based solution. A head-end, usually enterprise-level server with dedicated equipment for signal acquisition is connected to hosts via a computer network. The head-end part can be very diverse in its specifications and overall architecture.

 

 

IPTV solution components

 

Head-end and head-end subsystems – Includes broadcast service components with relevant redundancy and management capabilities. These components include all the equipment needed for content ingestion, encoding, encapsulation, and encryption, as well as DVB data extraction components.

 

Edge-QAM subsystem – For cable operator deployments.

 

Content management system – Enables the content provider and the operator to self-manage the full content lifecycle from offline encoding, via ingestion and metadata management, pricing, packaging, bundling, marketing campaigns, distribution, and storage management. The CMS solution is a collection of integrated components covering the required lifecycle functionality of all content types.

 

Content protection: conditional access (CA)/digital rights management (DRM) – A suite of integrated components covering all aspects of content encryption/decryption. Tight integration between all solution components and the CA/DRM vendor components is required.

 

Video on-demand (VOD) server and back-office systems – Video (or streaming) servers are responsible for pushing the content over IP via standardized protocols. Integration of the streaming servers with the head-end, CA, middleware, and content management is required.

 

Video services middleware platform – Central IPTV component carrying all the business logic of the IPTV service and responsible for interfacing and managing all solution components and players – e.g., underlying network, head-end, CA, video servers, back-office legacy systems (e.g., OSS, BSS, Customer Relationship Management [CRM]), Content Management Systems (CMS), Integrated Access Device (IAD), set-top box (STB), and end users

 

Transport and access networks – the characteristics and capabilities of which bear heavily on service levels delivered to end users. The network is an integrated part of the overall end-to-end video solution and should be considered as such throughout the entire process of strategic planning, design, and deployment.

 

Customer premises equipment: residential gateway (RG)/IAD and STB – The RG/IAD enables the operator to perform end-user provisioning and home device management. The STB is the main component the end-user interfaces with. The STB typically interfaces with the middleware either via a native client or web browser.

 

Source: Alcatel-Lucent guide to IPTV Solution Integration

 

 

IPTV Roles

 

Content Provider

 

 

Service Provider

 

 

Customer

 

A typical configuration would include media streamers, middleware servers, video-on-demand, etc. Headend can communicate via a dedicated switch or directly through a local network. The client devices will receive service information from the Middleware server and videos from media streamers and video-on-demand servers over an IP network.

 

 

What is the IPTV platform in the cloud?

 

Instead of having a dedicated server on-premises, there is an option to deploy an IPTV solution in  a cloud. It is possible to have simply an uplink switch connected to a local network to provide IPTV services with the same quality as if they were provided from local servers. Cloud infrastructure is even more preferred since it is easier to virtualize and replicate the entire solutions across different data centers and make sure that the unavailability of one site with virtual IPTV servers will not lead to entire system downtime and profit loss as a consequence.

 

The best practical advantage of a cloud installation is that newcomers can start an IPTV business with little investment and pay as they grow. For example, a hotel could simply purchase Smart TV sets, install an Ethernet network or use existing and subscribe for cloud-based IPTV service delivered to the hotel over the Internet. Guests will not notice any difference as long as an uplink to the cloud and hotel LAN are available and are working without speed flaps.

 

Despite requiring additional investments, using set-top boxes is still preferred even for cloud-based solutions to ease up forthcoming upgrades and achieve better content delivery.

 

 

What is an IPTV service?

 

IPTV is not just about Live TV broadcasts or Video-on-demand. A complete list of services with descriptions would not fit into several pages. Here are some of the services listed, according to ITU and they welcome all contributors to edit this list, which means there are even more than what ITU has listed:

 

 

 

Why do we need IPTV service?

 

There are two good reasons why IPTV evolved so fast and so many vendors have developed their own solutions of this kind. People are watching TV, lots of people. Despite the success of video hosting websites that took part of the video broadcast market away from Pay TV providers, quality content is still available mostly from subscription-based services. IPTV made the viewer experience much richer and truly interactive so that anybody who ever tried quality IPTV service will never revert to regular TV.

 

Availability of quality video content, including custom viewer choices-driven content that is available on a variety of devices, makes IPTV service a unique kind of entertainment that render classic TV an outdated experience. Witnessing high competition among service providers, users of IPTV services can expect flexible price offers, even better content, and other features that will constantly improve their experience.

 

 

 

When do I need IPTV service?

 

Any household with Internet access available can access IPTV services. There are usually numerous providers available locally, not to mention global operators who provide OTT services which are mostly the same as IPTV. A recent leap made by IPTV, OTT, and mobile networks technologies allowed access to IPTV services even on mobile screens, would be a smartphone with an LTE connection or a tablet connected to Wi-Fi.

 

Just about any place, building, vehicle, vessel or even airplane can be equipped with an IPTV system. All that is needed is to install TV sets with external set-top boxes or Smart TV and allow IP network connectivity to them. In certain cases Wi-Fi can be used instead of Ethernet cable, leaving some options for situations when cables cannot be used.

 

While still in its early stages, we can see a time when IPTV services are the primary source of entertainment on your TV. Why wait till 7.30 pm on a Thursday to watch your favorite program when you can download the newest episode straight away, and legally?
Online TV: how IPTV changes everything, CNET

 

IPTV is an entertainment technology, so whenever people have time to be regularly filled with such pastimes as watching Live TV or movies-on-demand, IPTV comes in handy. But IPTV is not about video content only, there are a lot of options to add extra services like music-on-demand, personal video recorder, Internet on the TV screen, social apps, games, messengers, and video chats.

 

 

 

What is an IPTV system?

 

IPTV system is a set of hardware equipment and software interconnected via a computer network and intended to provide video content to viewers. Streamers, Encoders, Middleware, Video-on-demand, Time-shift, and other components are forming together a well-balanced system that is providing IPTV service to hundreds and thousands of users over local metro-e networks, FTTh optical cable or even mobile LTE and WCDMA networks.

 

An IPTV system has two sides, one visible to administrators and another to users. Administrators have to manage the receiving equipment up to satellite dishes to ensure good signal quality, they have to keep the solution up-to-date, secure, and well-performing. Users will see the IPTV system only from the side of client devices and their experience is mostly defined by how well the system is designed in the first place. It also counts, how well the solution is maintained by the administrators.

 

Besides the technical questions, it is important to take care of local law requirements, which sometimes are literally shaping some parts of IPTV systems. For example, in developed economies, the copyright is treated very seriously with law-enforced regulations for conditional access systems that have to be integrated all the way down from content providers to IPTV service providers, network providers, and client devices.

 

To conclude, an IPTV system is very complex and has to be designed with best practices of system architecture design and software development methodologies to be efficient and reliable, while conforming to all law requirements. Please find a more detailed explanation of an IPTV system in the article How an IPTV TV System compares to Cable, Satellite, and OTT.

 

 

What is an IPTV server?

 

Any IPTV solution has a core part that receives channels, stores content, and manages user access. The IPTV server usually consists of several physical servers, divided by the function they perform. Streamers, Middleware, Video-on-demand, and other servers are connected together to create one IPTV system. Some solutions combine all components in one server, this is suitable for small installations but could limit system performance and services. For better service availability and easier system reconfiguration, it is more suitable to use an IPTV system with modular architecture spread across several servers.

 

 

How does the IPTV server work?

 

Most IPTV servers are hosting Linux OS with IPTV-specific applications installed.

 

 

 

 

 

IPTV uses IP networks with incalculable diversity of equipment which may become unstable enough to flip from working smoothly to a complete denial of service. In order to prevent services from rendering unavailable, various background services are monitoring the Quality-of-Service to warn administrators of possible issues before users notice something and start complaining to technical support.

 

All IPTV server apps communicate with each other and with client devices in order to form an IPTV system. A common sequence of retrieving video streams includes a client device that is authenticated on a Middleware server with a subscription plan attached. Middleware then sends a list of channels and other content that is allowed to be accessed for certain conditions like balance, tariff plan, purchased or leased movies, etc.

 

When the user selects a channel or clicks on a movie, the client device will request the video stream from the IPTV server. A stream of IP packets with encoded video, audio, subtitles, and other info is then delivered via one of the network protocols. The client device only needs to decode the information and represent it on the screen, play through dynamics, etc.

 

Sometimes the process is a little bit more complicated, especially when a conditional access system is protecting the content. But from the user's perspective, this will not affect the experience, while the client device will decrypt the content in real-time as it is downstream.

 

 

Who needs an IPTV server?

 

Hotels, households, telecom operators, maritime vessels, and yachts usually deploy physical IPTV servers on-premises. For some of them, it is possible to reduce or completely get rid of on-site equipment, moving to the cloud. But for most installations, physical servers are preferred at the time. For better performance and less cost spent on Internet connection, all IPTV installations deployed in local networks are preferred with a physical IPTV server attached to the core switch of that network. Especially with the source of signal available in the network data center, it makes the easiest way to connect IPTV server directly and not use the virtual cloud.

 

Everyone who has a computer and a broadband Internet connection can watch IPTV, but most of us don’t want to watch television on a crude laptop screen. That’s why the future of IPTV is likely to involve viewers buying set-top boxes (sometimes called STBs) that receive input from your Internet connection (either via an Ethernet cable or Wi-Fi), decode the signal, and display a picture on your high-definition, widescreen TV. STBs are effectively standalone computers programmed to do only one thing: receive packets of streamed video, decrypt them, convert them back to video files (MPEG2, MPEG4, or whatever format they were in originally), and then display them as high-quality TV pictures. Apple TV works broadly this way, using a set-top box to run simple apps on a slimmed-down operating system (tvOS), which manages the process of streaming video via the Internet.
IPTV, Explainthatstuff

 

 

When do we need an IPTV server?

 

Providers who are looking for complete control of their IPTV service will require installing an IPTV server. Some installations have to be standalone, like those installed on maritime vessels, cruise ships, yachts, planes, trains, etc. Since the hosting vehicle is on the move, there might be no option to allow reliable communication to the remote server sites at a reasonable cost. And for a better reaction time of technical support, it is preferred to have an IPTV server installed no farther than engineers can quickly reach to fix something up.

 

 

What is an IPTV box?

 

Since IPTV was intended to replace the classic broadcast solutions, it had to be compatible with TV sets customers already possessed to speed up the transition from older technology. Users should have got the same viewer experience with enhanced interactivity of IPTV services. The easiest way was to develop a set-top-box, which is basically a small computer that can receive, decode and display Live video content on TV while providing additional services like Video-on-demand, Time-shifted TV, side applications, web browsing, social networks, and more.

 

Set-top boxes differ in hardware, OS platform, and client apps supported. The main problem that an IPTV vendor has to solve is how to make the set-top box and client app installed on it work reliably, with the smallest channel switch delay possible and without image or sound jitter. Only trusted vendors of IPTV solutions, like Nevron, have enough resources and expertise to develop and support such a set top box.

 

Customers using IPTV services built on a “zoo” of equipment and on less expensive and free software witness various bugs without real chances of fixing them. That’s why the choice of STB model plays a critical role in user experience and avoiding cheap solutions will actually save up money spent on technical support.

 

 

 

What is Smart IPTV?

 

When we think of modern smart devices, we usually picture something that offers automation, wireless control, or learning behaviors (such as Nest or WeMo). Smart TVs aren’t exactly the same thing. While they may include some wireless features, they usually don’t have any automation and focus instead on combining features from set-top boxes, computers, and HDTVs.

What is a Smart TV? Gadget review

 

Deploying an IPTV solution could require a trade-off in order to fit the budget of a project and keep the solution simplest as possible. One of the ways to achieve this is to get rid of Set-top-boxes. With Smart TV it is possible to provide IPTV service without connecting an STB. Smart TV is equipped with a built-in STB that would require only installing a client app to become part of the Smart IPTV solution. This approach is well-adopted by hospitality businesses as they always are looking to reduce the complexity of the property’s infrastructure.

 

 

List of top 10 world IPTV providers

 

IPTV providers are living under constant pressure fighting for their customers and adjusting their business to dynamic market realities. Each IPTV provider has to find the point of balance where they are still profitable, while providing the best picture quality, and valuable content, ensuring service reliability and developing a business strategy that can allow enough sustainability and growth.

 

Coupling the client devices with the IPTV system via underlying network infrastructure and achieving flawless streaming is probably one of the hardest tasks. Being attractive to customers is another challenging task for marketing teams. Here is the list of some of the winners in this race of technologies, marketing, and customer understanding:

 

Set TV
U.S.-based provider with a fairly rich channel list, including channels for the spanish-speaking audience. Claim to be providing more service for less money, when compared to industry giants. They provide one of the best streaming quality and device compatibility among the competition, according to online votes and surveys.

 

Epicstream by Ultrabox
Originally a content aggregator for IPTV providers, with Ultraboxhost introduced it turned into an IPTV provider as well with surprisingly high-quality services and Full Hd channels on the list. Packages include Live TV and Video on demand, but there’s a requirement to use a VPN connection to access Epicstream IPTV service.

 

IP Guys
Apollo server-based IPTV providers are reliable and good as a backup solution. Offer 720p streams and is good for customers sitting on a slower connection. Support a relatively rich list of models of set top boxes and has two options for client apps to be installed.

 

Magic IPTV
UK-based provider with European and worldwide channels. Offer a unique reseller opportunity to grow your own customer base. Bound to MAG set top boxes, which could hardly be labeled as the best option available on the market right now.

 

Superior IPTV
Another UK-based provider with a budgetary set of plans and a good choice of client devices. Offer various plans with carefully selected channels to stay on a budget while still providing a bouquet of channels a customer wants for the money.

 

 

What are IPTV channels?

 

Technically, IPTV channels are IP addresses with dedicated ports provided to a host by middleware. A host can request a video stream from a certain port and IP address. The video stream is then sent to a host as a set of data packets defined by IP protocol, carrying compressed and encoded video, audio, and other auxiliary data like subtitles. The host or client device will receive IP packets with channel data, decode them and display them as a set of frames, play selected audio stream, display subtitles, and so on, just as any TV set would.

 

 

List of top 10 world best IPTV channels

 

Most viewed channels differ from region to region, but some of the most notable are highlighted below:

 

 

 

List of free IPTV channels

 

Lots of channels are broadcast over IP, via satellite, cable, and terrestrial. IPTV providers push content through their streamers, making it available on the Internet. Here is the list of some of the most rated free channels (some providers may require signing up or restrict streaming to some regions).

 

 

 

What is free IPTV?

 

With the rise of free and open-sourced IPTV solutions, free-of-charge IPTV services started to pop up. Lots of individuals, organizations, and simply enthusiasts share their video streams on the Internet. Those are usually ad-sponsored or community-sponsored channels, like foreign language TV shows run by ethnic communities for migrants living abroad. The service is usually provided without much support to users and is not optimized for many client devices. Free IPTV is more of a service for enthusiasts hosted and provided by enthusiasts.

 

The main difference between Pay V and Free IPTV is the quality of content, delivery, and service availability. Free IPTV does not collect enough money from viewers to ensure adequate response to possible downtime, issue updates, and fixing software bugs. At the same time, only Pay TV can offer viewer-themed movies and series, like on Netflix. Pay TV providers are literally shooting movies based on their subscriber's votes.

 

 

How does free IPTV work?

 

IPTV can be very profitable when correctly implemented and fully meet the expectations of the intended audience. Still, there are non-commercial IPTV services for education, charity, information or entertainment. Such services are usually deployed without dedicated client devices and rely on an application that is installed on equipment that users already possess. Or else they can simply recommend buying certain models or choose from a range of, without providing much support to users. PC, Laptops, and set-top boxes are the kind of devices where media content is usually delivered in Free IPTV services, mostly because operators of free IPTV got no resources to tamper with dedicated set-top boxes.

 

 

List of top 10 free IPTV service providers

 

There are lots of opportunities for watching IPTV streams online for free. With m3u8 links, it is possible to watch streams right in your web browser. Other links are available through the VLC player or set-top boxes.

 

Lots of IPTV links can be found on the Internet, with some apps and providers aggregating them or providing their own links. Here is a list of some apps and providers.

 

Tablet Stream
This Roku channel comes pre-loaded with a ton of great IPTV live-streaming channels already. You can’t add content to the channel. Just turn it on and play. This channel only works up until midnight and then comes on the next morning. When it is working it is amazing. The streams are all super clear and reliable, but app installation is a bit tricky.

 

cCloud
Another channel pre-filled with a massive amount of IPTV streams from all over the world. It recently came out of beta and now sometimes it works pretty well.

 

FilmOn
Roku channel that has been around for a long while. It offers a lot of British TV content like BBC and much more. There are several versions of this channel. Our favorite is the private version which includes a nice programming guide.

 

MY999TV
New Live TV Android app that is amazing. It offers IPTV streams that don’t pause every so often like almost every free IPTV playlist we have seen. This app even includes a nice programming guide and is being offered a free 7-day trial.

 

Channel PEAR
Unlike the previous IPTV channels, Channel PEAR is unique because it actually lets you set up your own playlists of channels on their website and export them. Plus you can even search for and find your own IPTV content and upload it along with a custom channel icon. The free version will only let you add 5 channel streams.

 

 

IPTV links

 

When a user wants to watch regular TV, he clicks on his remote and his receiver will tune to the frequency of that channel or start decoding certain PID, in case the channel is a digital broadcast. IPTV works the same from the user's perspective, the same click on the remote or tap on the screen will get the user to the channel he wants to watch. But there is no receiver in IPTV client devices like regular TVs. Instead, an IP session is initiated between the IPTV server and the client device.

 

Client devices receive channel list information from the IPTV server, usually, this data is provisioned by middleware. The channel list is a table with the channel name, link to logo picture, channel description, and most importantly, the URL or IP address, from which a stream with channel video, audio, and subtitles is sent. IPTV links are similar to links appearing in the address bar of a web browser, only sometimes they refer to protocols other than HTTP and may contain IP address and port. IPTV links may also contain some authentication data, like passwords, usernames,s or tokens to protect the link from unauthorized access.

 

 

What are IPTV links?

 

An IPTV channel is a stream with an assigned IP address from which a client device can receive a video stream. An IPTV streamer has a set of IP addresses and ports each assigned to some specific channel, so that client devices receive the channel list information and know from which IP address they should receive the channel that the user has selected. Sometimes it is more efficient to use auxiliary protocols such as IGMP to manage network load. In this case, video streams are sent to multicast IP addresses and then switches will decide locally whether to send the certain stream to a selected network segment.

 

URL of an IPTV link will point to an address from which a stream can be picked using one of the transport protocols, like HLS, HTTP, RTSP, RTMP, etc. The decoder will then arrange frames and restore pictures using a decompressing algorithm.

 

 

List of free and working IPTV links

 

Some IPTV channels are available right off the Internet, from an IPTV link, and are accessible with a VLC player. Examples of such channels are listed below. To play it, just copy the link and paste it into the VLC player.

 

Bein Sport HD 1 International sports network with over 1,200 live soccer games from top European leagues (Serie A, La Liga, Ligue 1), plus tons of live auto racing, rugby, volleyball, and cycling.

 

MySports HD F Broadcast National League and Swiss League games weekly during the regular season and one game per round during the Swiss League playoffs. Also broadcast formula E, handball, basketball, beach volleyball, and equestrian sport.

 

Eurosport 1 Famous sports channel holding a wide range of rights across many sports, giving it the exclusive advantage of providing unique casts of sports games, including the Olympic games. Broadcast in 20 different languages with great coverage across different regions.

 

TRING SPORT1 One of the channels from the satellite package by Albanian Tring Digital provider focused on live sports programming, including live football from the top football leagues in Europe.

 

 

What is IPTV Stalker?

 

The core part of any IPTV system is the middleware, the server application that provisions the channel list, EPG information, and other service data to client devices and apps. Commercial IPTV installations utilize middleware solutions that are professionally developed and supported to allow the QoS and availability suitable for providing subscription-based services. Still, some operators use free and open-sourced middleware solutions, like Stalker. Such an approach reduces the cost of the initial service launch but has no immediate technical support. This may become an issue for both users and administrators as Stalker's solution is open-source-based and not as easily fixed.

 

Stalker middleware provides all basic IPTV features, such as channel and VoD content list, EPG, TimeShift, conditional access support, subscription plans, and administration interface. However, this solution is free and open-sourced, which means an owner of a Stalker-based IPTV system will have to support this middleware on their own.

 

 

Nevron IPTV Solution

 

Nevron IPTV is a popular IPTV service provider that offers a wide range of TV channels, VOD content, and interactive features. It also offers a free trial to new users, allowing them to test the service before making a commitment.

Nevron IPTV can be accessed using various devices, including Nvidia Shield, which is a popular streaming device. With Nevron IPTV, you can watch your favorite TV shows, movies, and sports events on demand or as live TV. Additionally, Nevron IPTV offers video on demand (VOD) content, allowing you to watch movies and TV shows whenever you want.

 

Find out more about Nevron IPTV Solution

 

 

Conclusion

 

IPTV services allow users to watch television programs through high-speed internet connections rather than traditional broadcast TV.

 

With IPTV services, users can watch TV shows, live television, time-shifted programming, and video on demand (VOD) services over IP networks. These services are delivered through set-top boxes, smart TVs, and other TV sets.

 

One of the significant advantages of IPTV is the interactive TV experience that it offers. Users can pause, rewind, and fast forward live TV, giving them greater control over what they watch. IPTV services also provide VOD services, which allow users to watch their favorite TV shows and movies on demand.

 

IPTV services work by transmitting digital video and audio signals over IP networks. This transmission is done through an IPTV system, which compresses the video and audio signals and sends them over the internet to the user's device.

 

In the United States, IPTV services have become increasingly popular due to their flexibility and convenience. Many users prefer IPTV services over traditional broadcast TV because they offer a wider selection of programming and more flexibility in terms of when and where to watch TV.

 

IPTV is an excellent option for those who want to enjoy live TV, time-shifted TV, and VOD content using an internet service. With Nevron IPTV, you can access a wide range of TV channels, VOD content, and interactive features that will enhance your viewing experience.

 

Overall, IPTV services provide a more interactive and flexible TV experience for users, allowing them to watch live TV, time-shifted programming, and VOD services over high-speed internet connections.

 

 

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The ultimate guide to evaluating an interactive TV solution for your cruise ship.

Cruise ships have become increasingly popular as a vacation destination, and with this increase in popularity comes a need for cruise operators to provide cutting-edge technology to enhance the guest experience. One such technology that has been gaining traction in recent years is interactive TV solutions, which can provide a range of features and benefits for cruise ship guests.

 

Buying or replacing an iTV device is a big deal for any business. Unfortunately, iTV devices are also very different from hospitality solutions, so not every solution is suitable for the hospitality industry. Let us take a look at the list you should consider before making a decision.

 

 

1. Identify your goals and requirements

 

The first step in evaluating an interactive TV solution for your cruise ship is to identify your goals and requirements. Consider what features you want to provide to guests, such as on-demand movies, live TV channels, or interactive games. Also, consider the technical requirements for implementing an interactive TV solution, such as the need for high-speed internet and compatible hardware.

 

2. Evaluate the user experience.

 

Let us start with what no one forgets: reviewing the user interface. The user experience is a critical component of any interactive TV solution. Guests should be able to easily navigate through the interface, access the features they want, and have a seamless viewing experience. Consider the user interface design, ease of use, and reliability of the solution. Do you like it? Can you easily customise it to your brand and preferences? Can your iTV provider change it the way you want? Also check if the user interface is intuitive and easy to use.

 

 

 

3. Evaluate the content library

 

The content library is another important consideration when evaluating an interactive TV solution. Guests will expect a diverse range of content, including movies, TV shows, live TV channels, and music. Ensure that the solution you choose has a large and diverse content library that can meet the needs of your guests

 

4. Internet connectivity

 

On cruise ships, bandwidth can be very low or there may be no Internet connection at all (at least on the high seas). How will this affect your iTV solution? Will the lack of Internet affect the other functions of the system?

 

 

5. TV coverage

 

But the Internet is not the only problem. There could also be a problem with the coverage or content rights of certain TV channels. How does the solution inform guests about the temporary unavailability of all these features? Proper information can significantly reduce guest dissatisfaction and unnecessary calls to your staff.

 

 

 

6. Diverse functions

 

 

The next question is the most common and the one where there will probably be the fewest differences. What features and entertainment options does the provider offer (e.g. live TV, timeshift, VOD, games, AOD, services, info, etc.)? Also, do not forget to ask if the solution offers itineraries and analytics to find out what guests buy/see the most. These features can significantly increase your revenue.

 

7. Easy to use

 

It may be that the solution meets all functional requirements, but is still difficult to use or just too technical. Does the solution have useful features that help administrators work faster and more efficiently (e.g., easy import of content from a device, hints, tips, etc.)? If the administrator has too much work to do with content, there will end up being no content at all, and that will not make you or your guests happy.

 

 

8. Consider the technical support

 

Technical support is critical for ensuring that your interactive TV solution runs smoothly and that any technical issues are resolved quickly. Consider the level of technical support provided by the vendor, such as 24/7 support, remote troubleshooting, and on-site support.

 

Never settle for mediocre customer service, at least not in the early stages of the project. It is very important that the iTV vendor is truly responsive, that they help you learn the iTV solution, and that they have an extensive knowledge base. Otherwise, you have a system, but no one is managing it, and consequently no one will use it. This is a scenario that should be avoided at all costs, and the result could even be worse than not having an iTV at all.

 

 

9. Out-of-box solution

 

Can your iTV provider offer an "out-of-box" solution, or is the solution a mix of building blocks from their solution and that of a third-party vendor? This question is important because some third-party solutions are closed systems that are very difficult to manage. So how do they deal with system failures, security threats, new requirements and maintenance of these third-party solutions? You have probably heard it before: when a failure occurs, the problem always lies with the third-party vendors. ... or at least that's what they say. But an internal solution can significantly reduce response times.

 

 

10. Security and reliability

 

Can an iTV provider ensure server separation and redundancy in the event of a failure without compromising the solution?

 

 

11. Integrations

 

Your vessel's IT system is a complex system that works much better when all parts of the system are integrated and functioning as a whole. How does an iTV solution fit into this system? Does it have API integrations to all your systems (e.g., ship's backend, PMS, paging system - mute, GPS location, CCTV, etc.)? If not, will the vendor do the integration, and on what terms?

 

 

12. Monetization

 

How can you make money and advertise with the iTV solution? What are the best methods to maximize profits? Ultimately, you want a solution that adds value to your business. Guest satisfaction is one of them, of course, but the question remains: How can I increase revenue through satisfied guests?

 

 

13. Evaluate the cost

 

Cost is an important consideration when evaluating an interactive TV solution. Consider the total cost of ownership, including hardware, software, installation, and ongoing support. Compare the costs of different solutions and choose one that provides the best value for money.

 

 

14. Hidden costs

 

Many iTV providers offer you a good deal ... until you find out it's not. Always ask what the price includes. Are there any costs that CAN incur after you sign the contract (e.g., do you have unlimited access to the system or do you have to pay every time you upload content)? Ask the iTV provider to tell you all the possible costs.

 

 

15. Consider the vendor's reputation and track record

 

The vendor's reputation and track record are important considerations when evaluating an interactive TV solution. Consider the vendor's experience in the industry, the number of installations they have completed, and their track record for delivering high-quality solutions.

 

16. References

 

You will always sleep more peacefully if you choose a proven provider. Does he have references in the maritime industry and how long has he been working for these companies? Does he have letters of recommendation? Any kind of information will make the overall picture clearer.

 

 

17. Get feedback from guests

 

Finally, get feedback from guests to ensure that the interactive TV solution is meeting their needs and expectations. Ask guests for feedback on the user experience, content library, and technical support, and use this feedback to make improvements and enhance the guest experience.

 

 

In conclusion, evaluating an interactive TV solution for your cruise ship requires careful consideration of your goals and requirements, the user experience, content library, technical support, cost, vendor reputation, and guest feedback. By following this ultimate guide, you can choose an interactive TV solution that provides a superior guest experience and meets the needs of your cruise ship.

 

 

18. Attend a cruise industry event to meet the provider in person

 

One of the best ways to evaluate and compare vendors is to attend an event. Seatrade Cruise Global is one of the world's premier cruise industry events, where you can find a vendor that meets your needs. Make an appointment with us and we will be happy to answer all your questions and offer you a solution you can not refuse.

 

Get the guide to know everything that you need to consider before making a decision.

Current trends in the hospitality industry 2023

Current trends in the hospitality industry suggest that the industry will shift to new environments to satisfy consumers' ever-growing curiosity for choice and personalized digital content that they can access at the tap of a finger. Our mobile devices and media giants like Netflix and Amazon have forever changed the way we consume media content. While some industries are delaying the inevitable, technology trends in the hospitality industry must adapt quickly to stay relevant.

 

As we move into the interactive future, several new ideas are already emerging that collide with trends in the tourism and hospitality industries. We already see more technology in the hospitality industry, using a variety of smart technologies to reduce operating costs, improve the guest experience and create new revenue streams. The most successful hotel businesses are  investing in data systems that collect and analyze personal data and turn it into a marketing opportunity. In the words of Silicon Valley tech investors, the future is here, and data is the new oil.

 

 

Guests' expectations are rising

 

More and more research and surveys on current trends in the hospitality industry show that guest expectations for special care and personalized entertainment are rising with the times. Hotel owners are constantly striving to improve guest satisfaction, and there's no better way to do that than by focusing on current and upcoming trends in the hospitality industry and integrating a new, easy-to-use entertainment portal into the comfort of the room.

 

 

 

Guests demand technological innovation

 

TV and the radio in the hotel room are taking a back seat as research shows guests are using other technologies to entertain themselves. A 2019 Hotel Trends survey found that 81% of respondents want access to streaming video content in hotels, and 55% of respondents said the availability of mobile content in a hotel would influence their decision to stay, as most guests are adapting to technology faster than in the past. Source

 

Hotels can now dramatically improve the user experience by leveraging current trends in the hospitality industry while prioritizing guest privacy and comfort. Advances in hospitality technology will reduce potential problems with reservation and payment processes and ensure they are completely reliable. But that's just a start.

 

Personalization is not an option, it is a must

 

Current trends in the hospitality industry show that personalization is already considered the tool of choice for attracting and retaining customers. In fact, the concept of personalization has been called "a must" for hoteliers as part of the trends in the tourism and hospitality industry. When it comes to travel in the 21st century, standard and impersonal experiences simply will not cut it anymore. Many of today's travelers, especially the younger generations (Millennials, Generation Z), expect personalized experiences and offerings. They want to book a hotel that cares about them as customers. Who would not want an experience that focuses on the trends in the tourism and hospitality industry and strives to tailor the guest experience perfectly for them?

 

Personalization is a useful outcome of hotel systems integration. For example, when a property management system (PMS) is connected to another smart tool such as a direct messaging app, hoteliers can create a detailed customer profile that can be translated into a personalized upsell offer. This can be delivered in the form of a personalized text message to let the guest know that the hotel can cater to and meet their specific needs. As current trends in the hotel industry suggest, allowing guests to choose their preferred means of communication is another great way to personalize their stay. People like to communicate in different ways, and with so many options available, as the trend in hospitality technology suggests, hoteliers are expected to offer a wide range of options.

 

Personalization is becoming increasingly important in the hospitality industry, with guests expecting a customized experience that caters to their individual preferences. Hotels are using technology to collect guest data, such as their previous booking history and room preferences, to offer tailored recommendations and services. This trend is expected to continue in 2023, with hotels investing in more sophisticated data collection and analysis tools to provide an even more personalized experience for their guests.

 

 

Contactless technology

 

The COVID-19 pandemic has accelerated the trend towards contactless technology in the hospitality industry. Hotels are using mobile apps, keyless entry systems, and contactless payment methods to reduce physical contact between guests and staff. In 2023, we can expect to see more hotels implementing these technologies, as guests continue to value safety and convenience.

 

Intelligent spaces and easy integration of systems

 

How does this digital storm of new inventions that is transforming the industry translate into practise when it comes to guest interaction with technology itself? Smart devices and automation solutions are a true marvel when you look at current trends in the hospitality industry. Automated temperature control, lighting, alarms, blinds and other technological innovations are helping to improve customer satisfaction and service while reducing overhead costs. For example, guests can turn on the air conditioning through their entertainment portal to ensure the optimal temperature when they enter the room. For the hotel, this is always the most cost-effective solution compared to turning on the air conditioning.

 

 

Mobile app for better guest experience

 

Sustainability

 

Sustainability is a hot topic in the hospitality industry, with hotels and resorts implementing a variety of eco-friendly initiatives to reduce their environmental footprint. From energy-efficient lighting to low-flow showerheads, hotels are looking for ways to reduce their energy consumption and waste. In 2023, we can expect to see more hotels adopting sustainable practices, such as using renewable energy sources, implementing recycling programs, and reducing their plastic waste.

 

 

AI in the hospitality industry

 

As a new digital age develops and new trends emerge in the hospitality industry, one thing is certain: artificial intelligence and virtual reality are increasingly becoming part of the hospitality industry in 2023. More and more companies are adopting the new technologies and starting to see the benefits. The main reason for the change, besides the fact that personalised content is the most important item on the list, is the way personalised content is offered to the customer, whose needs are also constantly changing with technology.

 

Artificial intelligence (AI) is becoming increasingly important in the hospitality industry, with hotels using AI-powered chatbots and virtual assistants to provide 24/7 customer support. In 2023, we can expect to see more hotels implementing AI technologies to enhance the guest experience, such as using machine learning to make personalized room recommendations or using facial recognition to streamline the check-in process.

 

 

Are the current trends harbingers of the next technological breakthrough in the hospitality industry?

 

 

The use of AI will not only bring many new revenue opportunities to hoteliers in the hospitality industry, but more importantly, a new destination. A unique customer experience and, most importantly, seamless and optimised service for guests during their stay. Artificial intelligence has only recently entered the market, but it is sure to play a profound role in all the current trends in the hospitality industry as its presence only increases. But what exactly is behind the term artificial intelligence?

 

Artificial intelligence (AI) refers to the execution of intelligent behaviours by computers or machines. The concept of artificial intelligence has been around since the 1950s, but only in recent years has the technology advanced to the point where it can be considered reliable enough to be used for important business tasks, making it an important part of current trends in the hospitality industry. In 2019, the collection of customer data combined with improvements in computer technology means that artificial intelligence can now be used for a variety of functions, from basic customer service to advanced problem solving and even for purposes such as sales processes and direct messaging. So what can we expect when we incorporate AI technologies into current trends in the hospitality industry?

 

 

Simplicity and accessibility

 

Imagine being able to plan your day much more efficiently from your room as a guest, using your hotel's entertainment portal to virtually hover over the city's largest shopping mall to see if it has some of your favourite stores. Or take a peek behind the curtain of the museum you read about in a city brochure to see if you'd like to spend the afternoon there with your family.

 

Yes, the latest trends in the hotel industry are making this AI technology the new normal. How about reserving a table for two for a fancy dinner without having to wait in line at the restaurant? You can do all that and much more with a few clicks on your hotel screen TV. Now you can actually get the best seats in the stadium for your favourite sports team's game or get backstage passes for tomorrow's concert across town - and all this and much more without having to touch your computer or remember countless registration passwords for every single website.

 

 

 

How much can current trends really change, and what does that mean for consumers and the hospitality industry?

 

 

Even if your guest does not feel like eating out and just wants to stay home, he can use the same screen to order room service, check prices or request a special massage treatment at the hotel facilities. If he is not sure which service to use, he can always read the hotel's recommendations.

 

The new trends in the hotel industry offer countless options. Even if he is not satisfied with the customer service, has a complaint, or the details of his reservation have changed, he no longer has to wait his turn at the front desk while the elderly couple in front of him looks for his documents but forgot his glasses. Procedures at the front desk are faster today than ever before, with just a few button presses on the remote control. As futuristic as it all sounds, AI is not the only technology on the horizon.

 

 

Virtual and augmented reality (VR and AR)

 

Virtual and augmented reality (VR and AR) are emerging as powerful tools for enhancing the guest experience in the hospitality industry. Hotels are using VR to offer virtual tours of their properties, while AR is being used to provide interactive experiences, such as virtual art exhibits or guided tours of local landmarks. In 2023, we can expect to see more hotels using VR and AR to offer unique and engaging experiences for their guests.

 

The term itself was coined as early as 1990, and one of the first commercial applications was in the television industry and military. With the advent of the Internet and smartphones, AR made its second comeback and is primarily associated with the interactive concept.

 

I do not want to get too technical, but the most common application is the direct projection of 3D models onto physical objects that are fused together in real time. Various augmented reality apps are sure to impact our habits, social lives, and entertainment industry and slowly move into the adoption phase, not only as part of the current trends in the hospitality industry, but also as part of our daily routine in our busy schedules.

 

The boundaries between reality and fantasy are blurring

 

One of the current trends in the hospitality industry in the near future will be so-called augmented reality. What does AR look like? Augmented reality is a technology that magnifies our physical world by adding digital information. Unlike virtual reality (VR), AR does not create its own virtual, artificial environments that replace the physical world. AR appears in direct view of an existing environment and adds sounds, videos and graphics to it. In short, then, it is a view of the physical real environment with a computer-generated image projection that changes the perception of reality.

 

Support for guests and staff

 

 

Although augmented reality (AR) has yet to play a major role in most current hospitality trends, consumers should expect to see more widespread adoption in the industry in the coming years. AR -using electric signs, hotel managers and restaurant owners can direct guests to specific locations such as pick-up or check-in points, making it easier to navigate the hotel and other areas. Some properties are already using AR as part of current trends in the hotel industry to make the hotel experience more attractive and themed, while some restaurants are using the AR technology for promotional purposes.

 

 

 

Could the future already be here?

 

 

Yes, the future is here, and the latest trends in the hospitality industry look much more exciting than they did ten years ago, do not you think? This technology will not only benefit guests and hotels, but will also have a significant impact on booking and reservation partnerships within hotel chains, in cities and around the world.

 

So, in summary, the future of current trends in the hospitality industry will most likely include both human interaction and more advanced and efficient technologies that will best serve both consumers and businesses. It is easy to assume that guests prefer "human" contact, but we should be cautious with such assumptions. Beyond the statistics that show an undoubtedly positive response to technology, there are other benefits to be gained from changing current trends in the hospitality industry. Old-school cynics still claim that in this new digital age, technology can not compete with the warmth and personality of the front desk receptionist at your favorite hotel, whose 20-year personal relationships can get you those coveted dinner reservations and concert tickets. Or can not they? I guess the future will soon tell us how this industry will evolve over time.

 

The hospitality industry is constantly evolving, with new trends and innovations emerging every year. From personalization and sustainability to contactless technology and AI, hotels are investing in a range of technologies and initiatives to enhance the guest experience and stay ahead of the competition. As we look to 2023 and beyond, we can expect to see even more exciting trends and innovations in the hospitality industry.

 

Request a free demo and see what our solutions can bring you

 

Contact us now, because a great opportunity is waiting just around the corner. Nevron offers rock-solid solutions and excellent service that ensures we become partners for life.

Android STB vs. Linux STB

 

Android, iOS, Linux, macOS, Windows, Tizen, and even HTML5 are all suitable for hosting client applications. But for various reasons, Android is the safe frontrunner among the platforms chosen as the operating system for set-top boxes in IPTV solutions. Other operating systems like Linux or iOS are also an option, but Android is the preferred platform for many reasons.

Android is currently the mainstream platform for embedded systems and has a number of advantages. Apart from the fact that it is supported by a worldwide community of hardware vendors and software developers, this operating system offers a whole range of advantages that surpass other platforms in the consumer segment.

 

 

 

UI

 

 

The interaction with the client device determines how successful the implementation of a particular service will be from the user's point of view. Rich rendering capabilities for GUI elements and fast responses to user commands are key to user satisfaction. Android STB has achieved a lot in this regard and provides continuous development to constantly improve these important elements of the Android operating system. See Fig. 1 for statistics on the latest GL commands supported by Android devices at the hardware level, which means that most devices offer excellent GUI rendering capabilities.

 

Most Android devices support the latest OpenGL ES versions

 

 

 

UX

 

 

Today, Android is in use on more than 2 billion devices, half of which use the latest versions of Lollipop and Marshmallow. This is a clear indication that Android truly satisfies the masses, is easy to update, and is appreciated by users. The user experience is taken into account at all levels, from the inclusion of APIs in the system that help integrate app functions to the deep optimization of the system's core processes so that it works flawlessly on all types of hardware used by manufacturers for their devices.

 

 

 

Developer friendly

 

 

Android STB offers a wide range of integration features by default and supports a variety of protocols and standards. At the same time, it is a system supported by a global network of organizations, institutions, and developer teams that use the Android SDK and write Java, C, and C++ applications with amazing functionality. Fig. 2 shows that most devices have updated Android versions installed, which means that the security, UX, and functionality of the Android platform used in embedded systems and mobile devices worldwide is in a very good state and meets the current expectations of users and developers.

Most Android devices run the latest Android 5, 6, and 7 versions.

 

 

On the other hand, Linux is believed to be the root of Android, leading to the false belief that Linux is the better choice. Undoubtedly, Linux shows great results when a set of libraries and modules are well matched to the kernel version and hardware. But let us face it, the resources required to create and support the enormous amount of custom code are not only expensive, but can never match the speed at which updates are released for Android. For what comes standard in the latest Android release, a development team on Linux might need an impractically large amount of resources, and then would not necessarily get the same results that would be much easier to achieve on Android.

 

 

 

DRM on Android STB and Linux STB

 

 

Several DRM solutions are available on many platforms, with some preferred by DRM vendors. Widevine DRM, for example, is a Google product that has certain optimizations for smooth playback of secured content on devices running Android. Verimatrix, with its VCAS DRM, also works well on Android, with the extensible DRM framework embedded in the system and even using specific hardware features of some devices to achieve better performance. Linux is also supported by the major DRM systems, although the integration process is a bit more specific, which can affect video playback performance and content owner consent to the client device, depending on how securely the software layer interacts with the hardware itself.

Examination of market data, statistics and customer feedback shows that Android is the preferred platform for DRM adoption. Manufacturers support the more popular OS, especially Google with its Widevine DRM system optimized for Android even at the hardware layer. Android STB is the right choice.

 

 

 

Interested to find out more about STB and Smart TV Hospitality TV Solutions?

 

 

In order to make a proper decision about which Hospitality TV Solution to choose you are invited to get in touch with Nevron IPTV consultant. Both Hospitality TV Solutions will be presented to you. The pros and cons of both Solutions will be discussed in-depth in order for you to fully understand them. Please write an email to nevron@nevron.eu

Global operational trends in hotels presented at HOW Festival in Poreč

At the beginning of October, we participated in the HOW Festival in Poreč, Croatia, to learn what hotels have to say about the use of modern technologies and digitalization of processes. The main goal of the festival is to present global operational trends in hotels and encourage them to introduce new products and services.

 

Another reason for attending the festival was to gain valuable information from presentations and panel discussions about hotel operations, as this helps us to develop solutions that solve real problems of hotels and also help to improve the experience of employees and guests.

 

In summary, hotels should improve the guest experience and provide guests with an exceptional and personalized experience that exceeds their expectations.

 

Everyone agreed that providing such an experience requires ongoing training for employees, who are already underserved. As a guest experience designer at Nevron IPTV, I saw an opportunity where the IPTV solution in the hotel would benefit not only the guests, but also the staff. You may be wondering how ...

 

For example, room cleanliness (93%) and staff helpfulness (72%) are "very or extremely important" to overall guest satisfaction. These results show the importance of hiring and training good staff. - Oracle Hospitality - Phocuswright Study

 

 

Technology for hotel staff: how internal operations can improve the guest experience with technology

 

It's true that Nevron's IPTV solutions, like all others, are primarily focused on delivering information, entertainment and experiences to guests.

 

The goal of digitizing such services is to reduce the burden on staff, allowing them to focus more on the personalized guest experience. Panelist Srdjan Milenkovic, senior vice president of operations for EAME at Hyatt International, provided good insight into how this saved time can be used - for example, a receptionist could use it to provide more valuable interactions to guests. Instead of telling guests where certain services are located, they could simply ask how their day was or how they liked the hotel's services so far. This means maximizing the value of the staff and taking the guest experience to a new level.

 

Another panelist, Sabina Bartyzel, Area Manager in Hungary for Accor Hotels, mentioned that even a simple change can cause problems or stress for staff.

 

An IPTV solution can actually alleviate the issues associated with this learning journey by simply delivering valuable training content to hotel staff. Panelist John Bartlett, Head of Performance Reporting & Insights for EMEA at InterContinental Hotels Group, said that one of the necessary elements for True Hospitality is a knowledgeable and skilled staff. This knowledge and skill is the foundation for trust and helps them get the job done.

When you first start a job, you probably remember how much time and brain power you spent learning new things and wondering if you were doing everything right. Later, as you gained knowledge and experience, your learning curve became shorter, and you were able to put that energy into improving your performance - which means you can make your guests happier with a personalized approach.

 

 

Technology for hotel guests: how you can give them a memorable experience

 

 

Peter Loesch, Director of Maistra Luxury Division, said at the 2018 HOW Festival in Porec that hotels play it safe, which means they only use technology when it is accepted by the majority.

 

From our experience, we agree. Nowadays, more and more hotels need interactive TV (ITV), not only for 4K or HD channels, but also to use a large TV screen as a new tool for advertising services in guests' rooms, improving the guest experience.

 

Interesting data was presented by Andrew Aley, regional director for EMEA at TripAdvisor Experiences [4]. His data showed that 85% of guests plan their activities while they are in the hotel, not before. 50% of users used the "Show nearby activities" button, which allows hotels to increase revenue by recommending nearby services, for example through the Nevron ITV advertising platform.

 

Not only can they recommend local services, but they can also use ITV to upsell and cross-sell their own services and products. Upselling encourages the guest to buy a comparable, high-value product, while cross-selling allows the guest to buy related or complementary products.

 

Both offers have distinct advantages and can be very effective when used together. This may sound a bit intimidating to someone who does not know how to use them in practice.

 

Employees need to know what guests like so they know what to offer them.

 

To know what they like, they need to talk to them or observe them. They must constantly be able to recognize the opportunity to provide guests with a memorable experience. This requires a lot of time and expertise in human behavior. Luxury hotels have concierges who do this job, but not all hotels can afford it, so others must have these skills. Not only do they have to do their job, but they also have to be psychologists, marketers and analysts.

 

Why not leave that to technology like HRS, which can capture guest preferences across an entire property? For example, they can know what guests have eaten and what services they have used, and offer them upsell and cross-sell products in their room via an ITV solution on TV or their smartphone.

 

Such systems also help staff target guests more personally by offering them the services they want, such as their favorite wine. This can lead to a great guest experience that increases the likelihood that the guest will return.

 

The panelists confirmed that they would like to use communication tools that can be used between guests. They also mentioned that in the future, there may be a need for a staff member whose only job is to talk to and guide guests traveling alone. A chat app could fill that gap. If guests make their preferences known, other guests could see who else in the hotel is visiting the same museum or conference and invite them to go there together.

 

Guests like to use new technologies in hotels.

 

Sabina Bartyzel from Accor Hotels said that at her hotels, 47% of guests check in online and 97% check out online.
Some would argue that this type of technology is not appropriate for luxury hotels because there is no personalized approach. It's about having choice.

 

If a guest is extroverted, they would probably prefer to chat with the receptionist and still have a great guest experience. If a guest is an introvert and does not like to talk to others, why not give them the best check-in experience? Or maybe someone who is in a hurry or tired?

 

Not to mention the long lines at check-out, even if the front desk staff does their best to get the guest out of the hotel quickly. It reminds us of the long lines in front of city offices when you wanted to get some papers. Nowadays, even most forms are available online. If hotels want to take an even more personalized approach, they need to have the knowledge and tools to do so.

 

Read also how technology, especially the interactive website TV, can help hotel staff improve the overall guest experience.

 

5 Highlights of 5G and IPTV

Your own 5G network

 

Network slicing is a new SDN technique used in the 5G standard for IPTV. It allows parallel network configurations to operate with isolated traffic on the same physical layer. For a hotel, this means having a wireless equivalent of a wired IP network in the form of a virtualized network slice. Firewall rules, QoS settings, fixed bandwidths, IP ranges and other parameters can be configured according to the hotel's needs. Other networks using the same physical layer do not interfere.

 

 

 

Ultra HD content and cloud applications in a 5G IPTV environment

 

 

5G is a wireless "InfiniBand" that will certainly extend edge computing-based or high traffic and latency-responsive applications.

 

5G uses formed-beam and MIMO techniques to maximize the use of available spectrum. This allows data to be transmitted over the channel with greater precision and less distortion. Heavy traffic from cloud-based applications or high-resolution 4K streams can now be transmitted over the air at scale. Hotels can now deploy their server-client applications such as PMS, HMS, BMS or 5G IPTV solutions in a cloud without compromising quality of service or availability.

 

 

 

Real-time responsiveness

 

 

Low latency is a privileged luxury in previous generations and is becoming standard in 5G and also in IPTV environments. Enjoy fast channel zapping in the cloud-based hotel TV, and experience cloud hotel management system, VR, AR and AI cloud applications as if they were installed on a local server. All without cables, high-bandwidth uplink switch, or expensive SLA with a low-latency network provider.

 

 

 

Invest in the guest experience, not cables

 

 

5G lowers the total cost of ownership of the hotel data network, allowing more money to be invested in guest experience solutions instead of focusing on building infrastructure. With cables out of the way, the SDN philosophy can help 5G unleash its many capabilities in IPTV. The hotel is no longer tied to an existing topology, edge switch specifications or a specific number of RJ-45 outlets. Combined with the freedom to manipulate a network slice, the wireless approach opens the doors to many new applications.

 

 

 

Smart hotel with 5G IPTV system

 

 

With significantly fewer restrictions on the number of connected devices and massively improved bandwidth, 5G enables many more IoT sensors and actuators to control the entire building. Advanced logging, analytics and management solutions connected to IoT devices can reveal further opportunities to optimize costs and improve the guest experience.

 

Collect data, analyze it, optimize hotel management and personalize the guest experience in more exciting ways. By using 5G in IPTV solutions, hotels can get a feel for their guests and provide them with an independent, unique experience that each of them can appreciate.

 

Instead of a complicated set of protocols, connection gateways and cables, a unified RF spectrum of 5G is used as the medium that streams all data to the cloud and back to power GRMS, IPTV, HVAC, PACS, PMS, VoIP and other solutions.

 

 

How can you take advantage of wireless solutions in your business?

 

 

Our IPTV technology solutions experts are just a few clicks away, waiting to better understand your business and suggest potential solutions to increase revenue, optimize performance and present technological innovations that enhance guest satisfaction.

 

Request a free demo and see what our solutions can bring you

 

Contact us now, because a great opportunity is waiting for you just around the corner. Nevron offers a rock-solid solution and excellent service that ensures we become partners for life.

Promote your business with an IPTV portal

 

IPTV/OTT technology has so much to offer that at some point it becomes difficult to consolidate it all in one place so that administrators, editors, and users can easily access, manage, and monitor it.

 

Thanks to the technology from WEB and a set of iOS and Android frameworks UI used by IPTV Portal, it is possible to provide a truly cross-platform and multilingual interface with great usability and many options for customization. Such an interface can provide access to and management of all services of an IPTV/OTT solution on any device via a web browser or native application:

 

 

 

Cross-platform accessibility

 

 

The ability to play media content on any screen or device, even the one you carry in your pocket, expands your freedom to enjoy your favourite movies, TV and other media when and where you want. For administrators of IPTV/OTT solutions that bring the full variety of digital entertainment to your screen, it is much more convenient to manage all IPTV/OTT components such as audio/video streamers or IPTV/OTT middleware through a unified backend office - regardless of OS, model or manufacturer of your device.

 

As long as you have an up-to-date web browser and Internet access on your device, you can access the IPTV/OTT portal and all offered IPTV services.

 

Multiple devices

 

 

The modular architecture of the IPTV end-to-end solution makes it easier

 

HTML5, iOS and Android frameworks UI provide some freedom in developing the design and logic of the IPTV portal user interface.

 

The IPTV portal takes advantage of this by providing the ability to aggregate all services provided by specific IPTV/OTT systems or simply add more services such as cloud gaming. IPTV portal with modular architecture and unified back-end office:

 

the IPTV portal can be easily modified, allows adding new services and supports more media types, introduces a better approach to system management and improves user experience.

 

This multi-interface IPTV/OTT platform architecture enables easy integration of new services such as e-shops, food ordering, catalogues and other cross-sales and promotion tools that generate additional revenue, which is in high demand in the hotel industry:  Ancillary bookings represent a significant opportunity to add revenue while increasing guest engagement.

 

 

 

Get the security of a server-driven user interface

 

 

IPTV portal content and styling, based on SDUI principles, are provided by the server backend. Client devices and native applications receive an updated version of the user interface each time they connect to the server.

 

Proprietary interfaces are far less flexible and cannot be updated as easily because they are hard-coded for the client devices and written for a specific platform.

 

In contrast, the IPTV portal based on HTML5 and the mobile OS framework is much more secure.

 

It is based on standards used everywhere, and most security or performance issues are quickly fixed with prompt updates and notifications to users and administrators, while the fanciest design and usability features are implemented faster compared to proprietary interfaces.

 

Custom IPTV viewing portal

 

 

 

The interactive IPTV portal is a great advertising tool

 

 

For IPTV/OTT systems, the use of an interactive IPTV portal is obviously a great advantage - IPTV/OTT aims to replace classic media broadcasting solutions by offering interactivity and flexibility that older systems such as CATV, VCR and DVD cannot provide.

 

IPTV Portal is no longer just a replacement for a TV device. Rather, it is a hub for media entertainment services, shopping, event announcements, room services and much more.

 

For users, it's a convenient way to access their favorite media content. And for operators, hotels and content providers, it's a powerful, revenue-generating tool that can be easily adapted to changing market conditions and target group interests.

 

Do you feel inspired to use the IPTV portal? Nevron's IPTV products are optimized for effective use in a variety of industries. Contact us today for a free demonstration of a balanced IPTV portal. Many hoteliers, cruise ship builders and telecommunications operators are already maximizing the utilization and profitability of their facilities and network infrastructure with the Nevron IPTV system.

 

Seatrade is over, so what now?

 

According to Forbes Travel Guide, the increase in luxury-oriented travelers means that "the industry needs to align, if not raise, its service to the same standards that these guests expect from the world's best hotels".

 

both millennials and retirees are taking a cruise.

said Arnold Donald, CEO of Carnival Corp.

 

 

Highlights

 

 

So let's take a look at some ways to raise the standard of cruise service. One of the most important is undoubtedly an interactive TV, which is user-friendly. Modern travelers want access to all sorts of information without having to pick up a brochure, they want to order services without having to visit the front desk, they want to watch shows that have already aired, they want to decide in advance what they want to eat, when their cabin should be cleaned, and much, much more. Deciding which ITV system is best for your ship can be a difficult and complex task. Fortunately, Nevron ITV has created a guide that you should definitely read to help you choose your next interactive TV system for your cruise ship.

 

Another important aspect of improving service is comfort and design. Old, small cabins just aren't cutting it anymore. Windstar gave us a glimpse of its 250 million new suites and suite floor plans with beds by the window. They offer a modern design that definitely matches the experience one would expect from one of the best hotels.

 

Foreship showed how such cruise ship conversion projects can be done. The company presented its latest infographic on cruise ship conversion considerations, which begins with feasibility studies, followed by conversion design, permitting and project management, and ends with onboard services. To date, the company has converted 1,200 cruise ships.

 

In addition to all the services comparable to those of a hotel, cruise ships require an extra level of security. Survitec, a global leader in ship survival and safety solutions, has unveiled a new standard for cruise ship safety management.

 

Another cruise ship-specific solution is coating. PPG introduced its breakthrough biocide-free fouling-release coating, SIGMAGLIDE® 1290, which eliminates mud problems and provides a smooth underwater hull.

 

There was much, much more, of course, but you at least got a sense of what Seatrade Cruise Global 2019 is all about. We hope to see you again next year with some interesting new insights!

How an IPTV TV System compares to Cable, Satellite, and OTT

 

On the market today there are a variety of different TV systems. There is cable TV, satellite TV, IPTV and last but not least OTT (over-the-top) streaming. And making the right decision about which TV connection is best for your situation can be very difficult. Why IPTV? We have briefly summarized all the information you need to make the right decision.

Usually, more options mean more power to the consumer. However, this is only true if you understand the specifics of each TV connection well enough to make an informed decision.

 

 

The basics of television

 

There are several ways to play television programs on your TV screen. You can go the traditional route and connect to the broadcast network, you can stream only the content you want over the Internet, or you can set up a dedicated IPTV system and enjoy the best of both worlds.

 

Suitable broadcast networks:
● Satellite TV
● Cable television

 

 

As the name implies, broadcast networks broadcast the television program from a distribution center and allow you to "tune in" to the channels that the broadcast signal carries. To achieve this, cable providers TV TV use their own physical network connected to a coaxial cable. The satellite TV, on the other hand, uses radio waves that travel by air from a communications satellite directly to the consumer's location, where they are received by a satellite dish.

 

Applicable Internet networks:
● IPTV
● OTT streaming

 

 

Unlike cable and satellite networks, which transmit content in real time, IP networks transmit data packets from the server to the user's terminal only upon request. This principle is known as the Internet Protocol and also enables the delivery of e-mail, the use of websites, and the use of various other cloud services.

 

Both IPTV and OTT services provide content via the same Internet protocol, so they are very similar in this respect. However, they differ in the way they distribute their content. OTT basically streams over the Internet, while IPTV requires a private, dedicated network.

 

IPTV and OTT services primarily transmit content that is stored on the server, so users can access that content over the Internet at any time. However, a dedicated IPTV system can do both, and that is where its strength lies.

 

 

 

Types of television networks

 

 

IPTV
Even if you have never heard of IPTV, there's a good chance that you have already used it without knowing it. Actually, anyone who has watched live channels TV or video on demand through their digital television service has experienced IPTV in its essential form. Due to its attractive features and future-proof technology, IPTV is now a very attractive alternative to cable or digital satellite broadcasts that is worth taking a closer look at.

 

In simple terms, IPTV refers to a process in which both live video TV and stored video (on-demand or pay-per-view) are transmitted to the end user via the same network as Internet content.

 

It is a different way of distributing broadcast-quality content to consumers. Broadcast-quality content in this case represents all the features consumers expect from their digital television service provider, including popular channels on HD. From the user's perspective, IPTV provides an experience similar to traditional cable or satellite television. Turn on TV, select a channel with the remote control, and enjoy the program. However, because IPTV uses the Internet Protocol to deliver digital content, providers soon realized that they could integrate different services across platforms, leading to a convergence of voice, data and TV over the same network, all using the same language, through one provider.

 

 

 

Cable

 

 

Many, if not all, of the cable systems in use today are hybrid fiber-coaxial networks. These are basically the same as the hybrid fiber-coaxial network that delivers broadband Internet to your home via cable.

 

However, before the signal reaches your home, it is transmitted in the form of radio waves from a communications satellite to your cable provider's distribution center, called a headend. At the headend, the radio signal is modulated for distribution over a fiber-optic cable, which then transmits the signal at high speed over a physical network.

 

The fiber transmits the signal, along with the television channels and Internet data, to a communications node near you, where the network is converted from fiber to coaxial cable. For a better illustration, you can think of the main fiber optic line as a tree and the individual copper coaxial cables as the branches that spread out to the individual units in that area. This is the main reason why cable links are called shared links.

 

Before the signal is transmitted to your home, it is demodulated at the local node so that it can be passed over the coaxial cables. The final destination of this signal is a IPTV TV system, your set-top box, or the TV itself if it is equipped with the necessary hardware and software to decode the incoming data into video and audio that can be played back on TV. A specific frequency is reserved for each channel in your cable plan, and when you switch between channels, you set those frequencies.

 

Have you ever wondered how your cable provider prevents you from accessing all the channels it offers? In the analog era, it was encrypted signals, but in the digital age, access to subscriptions is regulated by encryption. Before the signal leaves the cable provider's distribution center, it is encrypted and decrypted with keys on the user's end. Web security works similarly, often switching between different encryption approaches to prevent hacking. It should be noted that analog cable signal transmission is very different from digital, which dominates the market today.

 

 

 

Satellite

 

 

We've already learned that cable providers TV intercept satellite transmissions in the initial stages of their distribution network before sending the signal over a physical wire to their end customers. Satellite providers TV, on the other hand, send a wireless signal from the satellite to the end customer's satellite dish. Today, there are two forms of satellite reception TV: TVRO (television-only reception) and DBS (Direct Broadcast Satellite, or "direct to home" DBSTV).

 

In general, TVRO technology is somewhat older than DBS technology. This is evidenced by the much smaller dish required for DBS to receive a 100% digital high frequency signal, as opposed to the much larger dish required to receive the low frequency, digital/analog TVRO broadcasts. The TV satellite shares satellite radio bandwidth with mobile radio signals and radar systems in the 3-30 GHz range.

 

From the satellite dish, the signal is relayed either to a dedicated IPTV headend or directly to the end user's set-top box, which decodes and displays the content. Similar to cable TV, the channels are encrypted to prevent uncontrolled access.

 

So far, the satellite TV sounds very promising, but it's not entirely free of shortcomings. Due to the use of high frequency radio waves, the signal is more susceptible to interference. Nevertheless, the TV satellite is generally the best choice for areas where a physical connection is simply not possible.

 

 

 

OTT streaming

 

 

Netflix, HBO now and Roku are among the most popular OTT content providers available today. The interesting thing about these providers is that they deliver their content in a different way than we've known before. Because they don't have their own infrastructure, these third-party providers can't stream content in the traditional sense. Instead, they only stream purchased and requested content directly to the end user's device over the same infrastructure that connects the user to the Internet.

 

Streaming high-quality video requires a reliable Internet connection with sufficient bandwidth to support email exchanges, Internet browsing, and other Internet activities simultaneously. Fortunately, broadband and fiber optic technologies have developed rapidly in recent years, allowing this technical hurdle to be overcome. In fact, video and audio streaming accounted for over 70% of Internet traffic in the U.S. in 2015, indicating a bright future for OTT streaming.

 

Due to the nature of the Internet, OTT streaming faces the same issues as any other Internet-based service. Long load times, reduced speeds due to multiple connections, and improper setup of home wireless networks all affect the quality of the OTT content streaming experience.

 

Issues like these have driven the development of complex systems for managing streaming data. When you download a generic file like an image from the Internet, you always have to wait for the file to download as a whole. Streaming video is quite different from that.

 

Content is broken down into smaller fragments and delivered individually at the time you want it. The smaller data fragments allow for a fast transfer, so the content is displayed almost instantly. Occasionally, the streaming device reports "buffering", but this only means that the data transfer was interrupted for a short time.

 

To ensure the best possible streaming experience for most network connection types, OTT content providers package video and audio content into media containers that can be broken into small fragments. Using a time-based transmission protocol, the media container is fragmented and then continuously streamed to the end user.

 

 

 

Why IPTV?

 

 

There is an enormous amount of information to analyze and compare to determine if one IPTV TV system is really better than other alternatives. But that's not the goal here. Instead, we want to focus on some key areas that already make IPTV superior and future-proof.

 

The first and arguably most important area is the infrastructure that makes it all possible. Fiber optic technology has evolved to the point where it outperforms any other type of network. The exceptional bandwidth that fiber offers compared to copper and DBS is the main reason why IPTV is able to support "uncompressed" and "source quality" HD.

 

What about the number of channels? Large facilities such as hotels, where there are hundreds of guests with different preferences, benefit from the fact that the fiber network allows a IPTV TV system with a virtually infinite number of channels.

 

Speaking of hotels, just about any existing system in hotels TV can be upgraded with IPTV technology. Ideally, CAT5/CAT6 or fiber optic cables should be installed, as they allow for easy connection of IPTV equipment. However, an existing coax network can also be used, as it is also suitable for IP data transmission.

 

 

There is more than meets the eye

 

 

The transition from an analog system TV to a system IPTV TV is often referred to as a "digital switchover" In most cases, the issue is the picture quality on the screen TV. Is a digital image really that much better than an analog one?

 

In fact, it is very difficult to tell the difference when comparing an image delivered by a high-quality analog device with a "digital" image on the screen of TV. However, image quality should not be the main reason for switching to a IPTV TV system, because there are a number of other advantages that are not obvious at first glance:

Simplicity A typical IPTV headend is a very small and uncomplicated device, which translates into easy maintenance. It also consumes less power, generates less noise and heat, and requires less space than traditional analog solutions.
Solution Management Since all the devices in the IPTV TV system communicate with each other via the IP protocol, it is possible to control all aspects of the system very quickly and efficiently via a web browser and a user-friendly interface.
Diagnostics and Alarms An IPTV headend can immediately inform you of potential problems throughout the system. Let's say the signal level from the dishes gets too low or the signal from TV is disturbed in one of the guest rooms. The system will tell you exactly where and why the problem occurred, so you can intervene quickly to avoid channel failures and unhappy guests.
Stable Quality Unlike analog solutions, a digital IPTV TV system is not affected by noise, signal interference or network deviations. Once the system is set up, it consistently delivers a high-quality audio/video experience to all connected devices.
Infrastructure Solutions Wherever possible, CAT5/6 or fiber optic cables are installed to ensure optimal digital signal transmission. Analog headends are not compatible with CAT5/6 cables, but digital headends can be connected to existing coax, fiber, and CAT5/6 networks.
Added Services A IPTV TV system can offer a variety of additional features not possible with analog systems. Electronic program guide (EPG), catchup, timeshift, audio language selection, and subtitle selection are just a few examples. It is also possible to offer upselling services, so that guests in a hotel can order food via their TV screen.
High Definition (HD) Channels IPTV can transmit as many HD TV channels as needed. The IPTV headend decodes the incoming signal and distributes the content to all connected devices. This is a major advantage over analog solutions, where the HD format is not accessible due to the use of central analog decoders and modulators.
Power Consumption Even the most modern analog headends can consume about 20 watts per channel, which means 2000 watts for 100 channels. This is a big difference from an IPTV headend that consumes 300 watts but can serve 200 TV channels. Consequently, the power costs are much lower with a IPTV TV system.

 

 

 

Convergence of technologies

 

 

Remember when VoIP became available? Consumers around the world quickly realized the benefits of this new technology, which allowed them to access and control their phone service over the Internet. This was made possible by the convergence of two technologies: voice and data.

Now try to imagine the possibilities that could arise from the convergence of voice, data, wireless and digital television. The thought that you could control your TV with voice commands from your phone is breathtaking. Or that you could customize your TV to display up-to-date information about the weather, stocks and traffic reports, just like the Internet.

Combining TV channels and video-on-demand over Internet protocol, advanced fiber infrastructure, wireless networking and convergence of services, IPTV has potential like no other system on the market today. Whether at home, on a cruise ship or in a hotel, anywhere in the world, users can enjoy the latest content, interact and communicate at the same time - all through a single IPTV TV system.

 

 

 

A glimpse into the future

 

 

While most television networks still have their place in the market, the future will bring greater demand for high-quality content and integration of third-party services that currently can only be supported by IPTV. With a range of state-of-the-art IPTV products that are essential to the successful implementation of any IPTV project, Nevron is ready for the future! To make a proper decision about the Hospitality TV solution, you are invited to contact a Nevron IPTV consultant. Both Hospitality TV solutions will be presented to you. The advantages and disadvantages of both solutions will be discussed in detail so that you can fully understand them. Please email nevron@nevron.eu

IPTV set top box vs. Smart TV – The smarter choice?

 

But only recently has advancing technology made TV more than just an expensive entertainment service for guests. With the proliferation of broadband Internet connections, the Internet is becoming the predominant channel for delivering TV content. TV Not only do the devices provide a whole new experience for guests, but they also represent an amazing new opportunity for hotels to reach their customers directly and communicate their services to them.

 

A shorter version of the blog "SMART TV in Hospitality TV projects".

 

There are two ways to use the enhanced capabilities of so-called Internet Protocol Television (or IPTV) in hotels. Either through a separate device, the so-called IPTV set-top box (STB IPTV), which is connected to the TV, or through a so-called Smart TV, which already has the IPTV functionality built in.

 

Nevron FastBox product

 

 

 

 

IPTV set-top box vs. smart TV - The smarter choice? - Nevron Blog

 

 

At first glance, smart TV seems to be the better solution. It eliminates the need to find a place for a separate IPTV set-top box and connect it to a TV device, and is therefore easier to set up and overall more elegant. This is especially true if the TV box is to be hidden behind the TV screen, which, by increasing the required distance between the wall and the screen, compromises the aesthetic benefits of modern, increasingly thin TV devices. This makes Smart TV a compelling option especially for environments where multiple TV devices need to be installed, such as public halls, hotels, etc.

 

 

 

Or a set-top box based IPTV box solution?

 

 

However, the need to install and maintain multiple TV devices is exactly the case where a solution based on a dedicated IPTV set-top box might prove to be the better choice. The main reason for this is that the IPTV field is still rapidly evolving and more and more IPTV content sources are becoming available. Since virtually every smart TV manufacturer deploys its own IPTV solution, which limits the availability of IPTV content from the outset, there is a high probability that the integrated IPTV functions of a given smart TV device will be completely obsolete before its life cycle of eight to ten years is over. This leads to replacement costs that can be considerable, e.g., in hotels with several TV devices.

 

 

 

STB and SMART TV comparison

 

 

Features Set Top Box SMART TV
Choice of TV models any TV model Limited only to SMART models
Control over OS full remote access Limited or not available
Centralized support fully supported Limited or not available
Logs and diagnostic remotely collectible Limited or not available
DRM availability popular DRM available, easy to implement new DRM Limited to SMART TV vendor’s choice
Convergence Require more cables to connect STB to TV Fewer cables, an all-in-one device
New features any TV model Limited only to SMART models
4K support full support Limited or not available
UI performance Without noticeable delay May show delay
Ease of management Same management tools for different models Each model requires a different approach
Bug fixing STB firmware is constantly updated and easy to fix Proprietary software hard to fix or update
Integration with 3rd Party Solutions fully available Limited or not available

 

This sheet displays some pros and cons of STB and SMART TV client devices.

 

STB IPTV on the other hand, they cope much better with the developing IPTV sector. Unlike smart TVs, they are usually not tied to proprietary solutions and can therefore offer a wider range of IPTV content from the outset. And if a particular TV box becomes obsolete or stops working due to a defect, it is more convenient and much cheaper to replace just the box than to replace the entire TV device, as would be the case with smart TV.

Despite the advantages of smart TVs with integrated IPTV solutions, dedicated IPTV set-top boxes not only offer better performance in delivering IPTV content to the user, but also future-proof flexibility at a price that no existing or currently planned smart TV TV TV TV can offer.

 

 

 

Want to learn more about STB and Smart TV hospitality TV solutions?

 

 

To make a proper decision about the Hospitality TV solution, you are invited to contact a Nevron IPTV consultant. Both Hospitality TV solutions will be presented to you. The advantages and disadvantages of both solutions will be discussed in detail so that you can fully understand them. Please email nevron@nevron.eu

 

 

Learn more

SMART TV in hospitality TV projects

The original reason why TV manufacturers started offering SMART TV models is that they compete with smarter devices such as smartphones, laptops, tablets, etc. A media device that allows people to play their favourite videos from YouTube channels or Netflix movies would divert customers' attention from the regular TV that only local live channels can show TV. These channels may not match the current mood or preferences of the viewer. This is important when you start a TV project in the hospitality industry. This infographic created by Nielsen shows that users prefer to have a smart device at hand when watching TV.     Graph that shows frequency of evice usage while watching TV. Device usage graph See the full report by Nielsen here.      

 

Interactivity

 

    SMART TVs offer interactivity, allowing viewers of TV to access Internet-based video content, install apps, play games and use similar functions to tablets or smartphones. This creates added value for customers who want to own a SMART TV rather than a regular TV. A set-top box coupled with a TV provides a similar and in most cases a better experience than a SMART TV, which also has a special built-in module similar to an STB. From the user's point of view, the SMART TV solution looks more elegant, as you have a device without external boxes, extra cables or distortion of aesthetics and design. For installers and technicians, a single device is probably better because there are fewer outlets needed, fewer cables to connect and fewer devices to maintain. But for the technicians who maintain the IPTV system, this solution may not be as good if they want to fix some user-reported problems or add new features. Sometimes SMART TV is not so good, and you want to keep the SMART part separate from the TV panel so you can update or repair it quickly. Both types of client devices have their own advantages and disadvantages. A SMART TV is more convergent but less flexible, it is packaged, elegant and compact, while the external STB is very flexible, more compatible and easier to maintain.      

 

Set-top box in your service

 

    Nothing is easier than supplying and installing a set-top box to provide access to IPTV services. Any TV with an HDMI port can be connected and work perfectly. Installation usually does not even require a service person on site. (i.e. the customer can simply receive the STB by mail and install it themselves). The pre-configured software immediately connects to the IPTV server. Once the set-top box is installed and connected to the TV and the IP network, virtually no configuration is required to access IPTV services. For IPTV providers, using an external STB makes it very easy to build and develop their business. They can simply rent some set-top boxes from local stores or sell them online with courier delivery. Customers just need to connect the STB to a local network or ISP to access the IPTV services offered by that network or ISP. With simple instructions, they can easily do this themselves. The same is true for OTT: a global service can be provided if the STB is connected to the Internet and has an active service subscription to watch live TV, video-on-demand and other OTT services. SMART TV is not as flexible here, as the models are different and many proprietary platforms are used in SMART TV devices, which usually present enough obstacles for developers. See the "Comparison" tab for some differences between STB and SMART TV clients.    

 

STB and SMART TV comparison

 

Feature Set Top Box SMART TV
Choice of TV models any TV model Limited only to SMART models
Control over OS full remote access Limited or not available
Centralized support fully supported Limited or not available
Logs and diagnostic remotely collectible Limited or not available
DRM availability popular DRM available, easy to implement new DRM Limited to SMART TV vendor’s choice
Convergence Require more cables to connect STB to TV Fewer cables, an all-in-one device
New features any TV model Limited only to SMART models
4K support full support Limited or not available
UI performance Without noticeable delay May show delay
Ease of management Same management tools for different models Each model requires a different approach
Bug fixing STB firmware is constantly updated and easy to fix Proprietary software hard to fix or update
Integration with 3rd Party Solutions fully available Limited or not available

 

This sheet displays some pros and cons of STB and SMART TV client devices.       An external STB is not free of problems. But thanks to open and widely available platforms, hardware and technologies used in external STBs, such problems can be fixed much more easily and quickly. This provides the ideal foundation to start developing a client application right away. A SMART TV client application typically operates in a proprietary environment, on very specific hardware, and is bound by rules and policies set by the vendor SMART TV. Typically, vendors are very strict with the restrictions and create many obstacles for developers, making SMART TV a poor choice for projects where customization and integration are important.      

 

Why hospitality TV is better with STB

 

With an STB, it is much easier to achieve a higher level of customization. This is one good reason why a Hospitality TV project is better implemented with an STB than with an SMART TV. Integration of property management systems is also a major advantage of an STB client. A set-top box comes with a remote control adapted to the STB's UI. This allows intuitive, easy control of IPTV services on the TV screen without compromise or inconvenience. With a SMART TV, developers have to deal with buttons that are already arranged on the remote controls of the particular model of SMART TV. This sometimes results in less convenience and a distorted user experience.  

Nevron FastBox product.

 

The availability of UI customizations and integration with PMS makes STB an ideal choice for Hospitality TV projects.   IPTV system providers can choose from remote controls available on the market or even design and manufacture their own remote controls that fully comply with the original idea of UI, expressed by the developers of the system. All kinds of remote controls can be found on the market, such as a full QWERTY layout, G-sensor and accelerometer controlled joysticks, trackballs, trackpads, sensor pads, buttons with light effects and many other function-enhancing controls. A SMART TV does not have this freedom of choice. The UI is a proprietary design, and applications must be created within strict guidelines dictated by the remote's button layout, the specifics of the platform, and the graphical interface of the SMART TV model used.      

 

STB or SMART TV?

 

    It's difficult to make a solid recommendation on which client device to use, as it really depends on the goals and budget of the project. For luxury projects such as five-star hotels or cruise ships, the STB provides a better user experience and allows the technology to be kept up to date. For small projects and low budgets, a SMART TV may be a better and sometimes the only available option.

 

If you bought a smart TV a couple of years ago chances are its interface, apps, and capabilities, not to mention its response time, seem dated by comparison to a $99 box. Most smart TV platforms are updated only during the year they were launched, if then, and afterward age as quickly as any technology.

-Geoffrey MorrisonCNET (Read the full CNET article here.) But for most projects, it is recommended to consider an external STB, especially as it is possible to install them on the back of the TV and power up from PoE. This does not require the use of an additional power outlet for the STB      

 

What about the cables?

 

    All this allows the installation and use of an external set-top box without compromising the aesthetics of the TV panel, as was originally planned. In addition, the STB can be quickly replaced or the firmware updated. Even the remote control of the STB can be used to control the basic functions of TV (e.g. power on/off and volume/mute), so the user will never find out if an external STB is actually connected to TV. At the same time, the user experience is guaranteed to be better than SMART TV. For the technicians maintaining the IPTV system, an external STB is easier to maintain than a proprietary module installed in a SMART TV.      

 

Interested to find out more about STB and smart TV hospitality TV solutions?

 

    In order to make a proper decision about which Hospitality TV Solution to choose you are invited to get in touch with Nevron IPTV consultant. Both Hospitality TV Solutions will be presented to you. The pros and cons of both Solutions will be discussed in-depth in order for you to fully understand them. Please write an email to nevron@nevron.eu

What are the elements of overall hotel business success?

 

Running a successful hotel business requires a combination of factors, from excellent customer service to effective marketing and efficient operations. Here are some key elements that contribute to overall hotel business success:

 

  1. Quality customer service: Providing exceptional customer service is key to building a loyal customer base and generating positive word-of-mouth. This includes everything from welcoming guests with a smile to addressing their needs and concerns promptly and professionally.
  2. Strategic marketing: Effective marketing is essential for attracting new customers and building brand awareness. This can involve a mix of tactics, such as social media marketing, email marketing, search engine optimization, and paid advertising.
  3. Efficient operations: Running an efficient and well-organized operation is key to delivering a seamless and satisfying experience for guests. This includes everything from streamlined check-in and check-out processes to maintaining clean and well-maintained facilities.
  4. Strong revenue management: Managing revenue effectively is critical for maximizing profitability and optimizing room rates. This involves monitoring demand, analyzing data, and adjusting prices accordingly to ensure maximum occupancy and revenue.
  5. Strong online presence: In today's digital age, having a strong online presence is essential for attracting customers and building brand awareness. This can involve everything from a user-friendly website to social media profiles and online review management.
  6. Effective staff management: Ensuring that your staff are well-trained, motivated, and engaged is crucial for delivering high-quality customer service and maintaining operational efficiency.
  7. Continuous improvement: Finally, continuously evaluating and improving your hotel business is essential for staying competitive and meeting evolving customer needs. This can involve analyzing guest feedback, monitoring industry trends, and investing in ongoing training and development for staff.

 

Running a successful hotel business requires a multifaceted approach that prioritizes customer service, strategic marketing, efficient operations, revenue management, online presence, staff management, and continuous improvement. By prioritizing these elements, hoteliers can enhance the guest experience, build brand loyalty, and achieve long-term success in a competitive industry.

 

Television in the room

 

Let us take a look at the quality of a basic service like a television in the room. It is really hard to imagine accommodation without a TV in the room. It looks easy to put a TV in a room, but equipping an entire facility with modern LED screens comes at a significant cost, which in most cases is not financially justified. This is even more true if the expensive HD LED TV equipment is only used to provide TV and radio channels.

 

 

Imagine. There is a large LED screen in every room. A fairly large investment has already been made just to purchase these screens. These screens can be used for much more valuable things than just providing TV /radio channels. But hoteliers are still unaware of their true value, which can have a big impact on a particular hotel's bottom line. The first small goal is to ensure a return on investment in TVs and the rest of the IPTV equipment. And how?

 

Screens in rooms connected to an IPTV system can be used as the main communication channel/portal between the hotel and its guests. This opens the door for an intensive exchange of information between both parties and brings the hotelier as close as possible to the guest. The guest gets the feeling of being a unique guest, a person with a name who is treated with special care, he is no longer just a number or one of many people in the hotel. The feeling of being welcomed and that their needs are being treated with the utmost care is critical to the overall success of a hotel. Even though there is usually no additional staff in the hotel, this personal touch can be enhanced by a large interactive device in the room - the TV.

 

Such an IPTV system encourages the guest to review all available offers in the hotel and select the most valuable ones, while available services or products can be purchased directly through the hotel shop TV or reservation system. Integration with a PMS system enables real-time billing and provides a clear overview of current expenses for each guest.

 

 

The IPTV interface also functions like the best hotel and location guide. It can provide guests with information about the hotel environment, such as current weather, transportation options, and reservations, local tourism offerings, and attractions. For the hotel owner, this means extended possibilities of cooperation with other tourist services from the hotel's surroundings or direct sale of advertising space on the IPTV portal.

 

In addition,  IPTV offers all other expected digital features such as a wide selection of classic TV channels, high-definition videos, and music content on demand or online games for children and adults.

 

Unlike most of the IPTV solutions known today, its use is smooth and pleasant. It brings the hotel closer to the guest's needs and gives them a sense of comfort. It also increases the likelihood that guests will return or recommend the accommodation to their friends and colleagues.

 

 

One of the most attractive  IPTV systems is offered by Nevron d.o.o. company. Its IPTV system is based on Android OS, which enables many similar functions to Android-based smartphones. Nevron is traditionally one of the strong professionals - its core business is providing complete solutions for IPTV systems, both hardware, and software. Nevron is a global IPTV solutions provider specializing in the hospitality industry.