Upgrade your hotel's TV systems: Why Nevron's Hospitality IPTV Solution is the answer

Nevron's IPTV solution doesn't just entertain guests; it empowers informed decisions and unlocks new revenue streams for your hotel.

In a crowded hospitality market, exceptional in-room experiences can set your hotel apart. Outdated amenities such as legacy IPTV puts hotels at a competitive disadvantage. Old amenities are why a whopping 60% of travelers who use hotels and Airbnb prefer the latter.


But what if there was a way to transform your hotel's diverse entertainment, guest communication, and promotional offerings, leaving guests happy and boosting your bottom line? Thankfully, there are state-of-the-art IPTV solutions designed to meet modern hospitality's demands, which will be discussed in this article alongside the limitations of legacy IPTV. 



What's wrong with legacy IPTV systems?


Legacy IPTV systems are older versions of Internet Protocol Television (IPTV) technology used in hospitality settings like hotels. Often compared to the bulky, boxy TVs of the past, these systems contrast sharply with modern IPTV solutions that resemble sleek, flat-screen TVs equipped with the latest features.



Once at the forefront of entertainment technology, legacy IPTV systems have become increasingly misaligned with the demands of contemporary hospitality. Their limitations not only hinder guest satisfaction but also impact operational efficiency. Here are several reasons why upgrading from legacy IPTV systems is becoming essential:


  • High Maintenance Costs: Legacy systems often require frequent repairs and updates, leading to higher operational costs.
  • Operational Inefficiencies: Slower system responses and outdated interfaces fail to meet the efficiency needs of modern hotel operations. 
  • Incompatibility: As technology advances, legacy systems often struggle to integrate with newer, more efficient technologies.
  • Lack of Support: As manufacturers move on to support newer technologies, support for older systems dwindles, complicating maintenance and troubleshooting.
  • Compliance Issues: Legacy systems may not comply with current security regulations or data protection laws, posing legal and security risks.
  • Diminished Guest Experience: Outdated systems often cannot provide the customized, interactive experiences that guests now expect.
  • Reduced Business Profitability: Inefficient operations and poor guest experiences can lead to decreased revenue.
  • Security Vulnerabilities: Older systems often lack the advanced security features necessary to protect against current cyber threats.


Further examining the technical drawbacks, legacy IPTV systems can suffer from "Old Software Code Logic," using outdated programming methodologies that no longer align with current best practices. This old logic can lead to "Bulky Code," which is verbose and complex, making the systems difficult to maintain and troubleshoot. Additionally, any "Override Code" used in these systems can complicate application behavior, increasing the risk of errors and further complicating maintenance efforts.


These characteristics of legacy IPTV systems—ranging from operational inefficiencies to complex, outdated code—underline the necessity for hotels to consider upgrading to newer, more efficient IPTV solutions. Such upgrades can significantly enhance guest satisfaction, streamline operations, and ensure compliance with current standards, ultimately contributing to a hotel's success and profitability.


High maintenance costs


One mistake business leaders make is to assume that upgrading legacy IT is very expensive. In reality, upgrading costs less than the constant maintenance and labor costs used to keep the old software up and running. Legacy systems can be likened to a weak dam with holes that you keep plugging and plugging, yet the water keeps seeping through. All legacy systems, including old IPTV systems, only cost hospitality businesses money while never providing new and innovative services.



Operational inefficiency


Legacy systems are slow and are usually a constant source of frustration to employees and guests. That's because users have to contend with long load times, lags, and more. While these systems might have been trendy and great solid solutions back in the day, they slow down over time. And due to manufacturers no longer releasing system updates, it is hard and costly to address the issues. This often adversely affects employee productivity and reduces business profitability, creating issues that make processes inefficient.





Most businesses use a range of tools and software for their business processes and some systems are newer and more advanced than others. When you attempt to integrate legacy systems with newer ones, there are bound to be issues.


When you have outdated systems in your tech stacks, you often use them in isolation from other software since they can't integrate properly. This leads to isolated business information and processes within different systems. This can be problematic and reduce operational efficiency, leading to wasted time, money, duplicated information, etc.



Lack of support


The majority of legacy systems are no longer being produced or sold, therefore their manufacturers no longer support them. That means there is no existing support as the seller will not be able to assist you in troubleshooting or when you run into issues with the product. 





Businesses must adhere to regulations governed by the territories in which they operate. The regulatory landscape is constantly evolving due to new industry regulations. Maintaining compliance with these standards is critical for organizations that use legacy systems to avoid financial penalties, damages, and legal consequences. Conventional regulatory obligations that affect legacy systems include worldwide standards like GDPR, HIPAA, PCI DSS, and SOX, and industry-specific rules and data protection laws. Legacy systems can find it difficult to follow these standards' stringent requirements for data security, privacy, record-keeping, and reporting if they aren't updated and improved.



Diminished guest experience


Legacy IPTV platforms present numerous problems that drastically diminish the guest experience. Here's how outdated IPTV systems reduce guest satisfaction and cause negative reviews: 

  • There is a limited amount of content and no on-demand options compared to streaming services, which leaves guests longing for the variety they enjoy at home.
  • Navigating these outdated systems is like searching for a needle in a haystack, with clunky interfaces and limited search functionalities wasting valuable relaxation time.
  • The frequent buffering, slow loading times, and system crashes that plague legacy hotel TV systems can disrupt the seamless viewing experience guests expect.



Reduces business profitability


There are three ways legacy IPTV reduces your hotel's profitability: 

  • New TV models are not supported or supporting new TV models that are evolving quickly is expensive.
  • Businesses cannot scale with legacy systems, which hinders hotel revenue generation.
  • Frustrated guests who can't find the content they want are less likely to order room service or stay in for the evening, leading to a possible loss of revenue opportunities.



Security vulnerabilities 


Cybercrime is on the rise. Data breaches, ransomware attacks, and cybersecurity problems are increasingly prevalent, and hotels are not exempted. Just some days ago, Hotel chain giant Omni Hotels & Resorts confirmed cybercriminals stole guest personal information in an apparent ransomware attack last month.


These attacks are becoming more sophisticated in their approaches. While there is no one-size-fits-all solution to prevent cybercrimes, there are circumstances that make businesses vulnerable to attacks.


Legacy systems are one of them. Outdated hardware and software are more susceptible to cyber-attacks. Legacy systems often rely on outdated security protocols. These vulnerabilities can be exploited by hackers to access a hotel's network and potentially sensitive guest data, such as viewing preferences or billing information. Many legacy IPTV systems use weak or default authentication mechanisms, such as default passwords or usernames and passwords programmed directly into the system's software. This makes it easier for hackers to intercept sensitive information.



Benefits of replacing the legacy IPTV in your property


Replacing legacy IPTV systems in a hotel can yield numerous benefits, enhance guest satisfaction, and boost operational efficiency. Here are some benefits to consider: 

  • Firstly, modern IPTV solutions offer a broader range of entertainment options and enhanced functionalities. 
  • Modern IPTV solutions help hospitality businesses consolidate all hotel information into an editable digital format on a single platform, making it super accessible to guests. This info can include hotel maps, event schedules, and local attractions. This reduces the number of inquiries handled by reception staff, freeing up their time.
  • Modern IPTV systems typically feature intuitive user interfaces and advanced search functionalities, making it easier for guests to discover content quickly. This contributes to a seamless viewing experience and maximizes guest enjoyment of the entertainment offerings.
  • Replacing legacy IPTV systems can cause significant cost savings for hoteliers. Modern IPTV solutions often require less maintenance and support, freeing up resources. The scalability of modern IPTV platforms allows hotels to adapt and grow their entertainment offerings alongside evolving guest preferences. This ensures long-term investment value and future-proofs the property against obsolescence.
  • Beyond guest-facing benefits, modern IPTV systems offer robust integration capabilities with other hotel technologies, such as property management systems and point-of-sale systems. This streamlines operations, enhances staff productivity, and maximizes revenue opportunities.
  • Replacing a legacy IPTV with Nevron IPTV can mean increased revenue by monetizing your services and cutting down operational costs.



Legacy IPTV replacement project


In an IPTV replacement project, the IPTV headend is responsible for aggregating, processing, and formatting incoming TV signals from various sources for distribution over an IP network. These signals are then transformed into a standardized digital format that’s distributed across an IP network, ensuring compatibility with a wide range of end-user devices like set-top boxes and smart TVs.


The headend integrates various components like DVB IP Gateways, HDMI encoders, VOD servers, transcoders, recorders, and DRM systems to enhance the functionality and versatility of the IPTV system.


For instance, many modern systems are now designed to directly utilize IP infrastructure provided by telecommunications operators, eliminating the need for DVB IP Gateways. This advancement allows for the direct distribution of TV channels through IP, enhancing efficiency and reducing equipment requirements. Additionally, a VOD server continues to play a crucial role by providing on-demand access to video content, catering to the evolving preferences of guests who expect instant access to a wide array of entertainment options.


The headend also serves as a control center for managing the video and audio streams, allowing administrators to monitor and regulate the flow of content, configure channel lineups, schedule recordings, and enforce DRM policies to protect digital assets from unauthorized access or distribution.


Another essential component is the middleware, which acts as the communication between the IPTV Headend and the end-user devices.
IPTV Middleware manages interactive features like on-screen menus, user authentication for accessing premium content, and content delivery. It consists of servers, software applications, and databases that handle user interactions and content distribution efficiently. The IPTV Middleware also manages the user's subscription and account details, allowing them to access the service and control their viewing experience.


Lastly, there are end-user devices, which guests use to access TV channels and other content on the interactive portal. These devices can vary depending on the hotel's setup and guest preferences and may include smart TVs, set-top boxes, smartphones, or tablets. By providing a range of compatible devices, hotels can cater to the different needs and preferences of their guests, ensuring a seamless and enjoyable viewing experience.


Overall, a successful legacy IPTV replacement project involves upgrading and optimizing each of these components to create a modern and efficient TV system that enhances the guest experience and meets the hotel's operational needs.



Why you should choose the Nevron Hospitality IPTV Solution


A frustrated guest flipping through channels on a clunky interface is a recipe for negative reviews and business loss.


Nevron's next-generation IPTV solution opens the door to a new era of guest satisfaction. It's not just about keeping up with the competition—it's about exceeding guest expectations and building a reputation for cutting-edge hospitality. 


Some reasons you should choose Nevron's all-in-one Hospitality IPTV are:


Features variety for guests


Nevron IPTV solution offer a comprehensive suite of features designed to transform the in-room entertainment experience for hotel guests. Beyond traditional TV channels and Video-on-Demand, guests can enjoy services like room service ordering, hotel information access, reservation booking, shopping, messaging, and even express check-in/check-out. This level of convenience and personalization empowers guests to manage their stay directly from their TV. Hoteliers benefit from increased guest satisfaction, optimized service delivery, and the potential for new revenue streams through in-room promotions and sales. Nevron caters to the needs of discerning guests seeking an elevated and technologically enhanced hotel experience.





Nevron understands that a one-size-fits-all approach doesn't cut it. The hotel TV system boasts a user-friendly interface that allows guests to curate their viewing experience. Nevron empowers guests to take control of their entertainment, fostering a sense of satisfaction.



Beyond the TV


Nevron isn't an island unto itself. The hotel TV system seamlessly integrates with hotel management systems, such as room service or concierge. Imagine a guest effortlessly ordering popcorn from within the IPTV interface while watching a movie or booking spa treatments all with a few clicks using the mobile app created. Guests hate queuing for basic things like check-in or check-out. The app is a centralized information library where your guests can find local attractions, hotel maps, hotel policies, check-in and check-out times, etc. Providing this information in one centralized place drastically reduces wait time.


The Nevron solution can be used for promotion. Businesses can utilize the digital signage feature to pass on important information or promote other services and locations to guests. Nevron promotes a connected ecosystem, streamlining operations and creating an excellent guest experience.



Future-proofing your investment


Nevron understands that technology is ever-evolving. Regular updates ensure the Nevron hotel TV system remains at the forefront of innovation while the scalable architecture adapts to your hotel's growth. Enhanced security features safeguard guest data and protect your network. With Nevron, you're investing in a future-proof solution that delivers lasting value.



How to ensure success during a legacy replacement project


Here are some strategies for hotel operators to minimize risks and maximize the success of their legacy IPTV solution replacement project: 

  • Select a reputable vendor with expertise in hospitality technology and IPTV solutions.
  • Collaborate closely with the vendor to develop a detailed implementation plan tailored to your hotel's needs.
  • Prioritize simplicity and speed by choosing user-friendly systems that can be deployed swiftly with minimal downtime.
  • Leverage the vendor's expertise to handle most of the implementation process, reducing the burden on your staff.
  • Ensure effective communication throughout the project to keep stakeholders informed and engaged. With proper planning and the right technology partner, upgrading your hotel's TV systems can be a seamless and stress-free experience for both staff and guests.





The notion that legacy IPTV systems merely offer static channel flipping is outdated. Today, even these systems come equipped with a range of functionalities found in newer models. However, what sets modern IPTV solutions apart isn't just the services they offer but their enhanced architecture. These contemporary systems boast slicker coding, easier maintenance, and robust security features. They are also simpler to upgrade and can seamlessly integrate with third-party systems, offering a level of flexibility and efficiency that legacy systems struggle to match. This adaptability is crucial for meeting the entertainment expectations of today's travelers, who seek experiences at least as good as, if not better than, what they enjoy at home.


Nevron's IPTV solution doesn't just entertain guests; it empowers informed decisions and unlocks new revenue streams for your hotel. Nevron IPTV provides a versatile platform for informing guests and subtly upselling services. Hotels can showcase the best local attractions, shopping malls, restaurants, and nearby experiences, all directly on the TV. This not only enhances guest convenience but also creates opportunities to highlight hotel partnerships or exclusive offers.


Imagine your guests discovering hidden gem restaurants through the IPTV system. This personalized touch elevates the guest experience and creates a win-win situation for both the hotel and the guest.


Ready to ditch the frustration of outdated technology and embrace a future-proof solution? Nevron can help. Request a live demo now.

Kaja Gril

User avatar
Kaja Gril
Published on April 29, 2024

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