In search of a home while away from home

You land in a new country. You step off the train, or the plane, or out of the car, slightly disoriented, maybe jet-lagged, maybe overstimulated, maybe just tired from navigating a foreign city. You’re dragging luggage behind you, but you’re also carrying a backpack with something much heavier: a quiet longing for rest, safety, and belonging. For a hospitable experience.

 

The first thing you’re searching for as a traveler, tourist, and explorer isn’t a landmark or restaurant. It’s your new home base. Is your new home away from home. A place to exhale. A space to pause. Usually, when we take on the role of a foreign visitor, our primary focus on the first day is to head towards our chosen accommodation.

 

Most guests need an accommodation that “feels right.” That feels like a proper home while away from home. A warm light. A smooth check-in. A welcome note. Maybe a local snack. A sense that someone thought about them before they got here. A sense of hospitality, not merely a business relationship.

 

Yet, in the business context, we often forget that travel isn’t just about moving from place to place, it’s about moving through emotions: excitement, curiosity, vulnerability, discomfort, and an often unspoken desire to not feel completely alone in the unknown. Isn’t that what hospitality is all about?

 

Hospitality is making space for someone else’s story.

 

 

Traveling should be inspiring, but sometimes it's just exhausting, and accommodation should be a safe haven, not part of the problem.

 

Understanding not just your guests but yourself as a guest, too, will provide much needed insight into a person’s emotional landscape when they describe the difference between a place that feels like “home away from home” and just “an accommodation.”

 

 

The unseen desires behind booking a place to stay

 

That moment, right before the door opens to the room, represents the peak of an emotional cocktail: from curiosity to fear, from anxiety to hope.

 

What awaits us behind the locked doors? What kind of reality will we step into? How will we intuitively approach space? Is it going to satisfy our longing for “home away from home,” or are we going to feel like “just another ATM”?

 

If one were to observe themselves consciously, they would notice that that single moment feels like time has stretched and millions of sensations are squeezed into those very few seconds.

 

From the host’s perspective, accommodation is often framed as a place to sleep - a bed, a room, a transaction. But from the guest’s perspective, it’s something else entirely. A guest is not just buying sleep. They’re seeking a space for regeneration. And no bed (no matter how fluffy) can do that alone.

 

“Accommodation” is no longer just about a roof and bed. It is more about regeneration than sleep. And it’s more about deep rest - unwinding, if you will -  that feels like home, than about a roof above one's head.

 

Sleep is the bare minimum. Regeneration is the new standard. We seek a home away from home.

 

Today’s travelers don’t just want a place to collapse, they want a place to recover. To slow down. To feel human again after airports, delays, meetings, over-stimulation, or unfamiliar cities. They want more than rest. They want relief. Unwinding. Comfort. They want a space that understands their nervous system, not just their itinerary.

 

And this is where the real gap appears. Because many accommodations still operate from the old mindset: “Give them a bed, a shower, and Wi-Fi, and the job is done.” But regeneration doesn’t happen in a room that feels cold, transactional, or confusing. It happens in places that create ease, emotionally and practically. The sensation of belonging, of being “at home,” is also not achieved without the genuine desire to create something beautiful and soothing for your guests.

 

If you’re interested in diving deep into the concept of regeneration, I will write an article solely on the topic of regeneration. Subscribe to this newsletter to get it in your feed when I publish it.

 

The concept of “home-away-from-home”: Plan, design, and create consciously, not transactionally.

 

“Home” is a complex thing. It isn’t a location, it’s a feeling. It’s the subtle but powerful sense that someone is feeling safe, welcomed, and supported. That they can drop their guard.

 

Of course, accommodation will never be “the home,” but it should try to become a “home-away-from-home”, built from a mixture of elements: regeneration, true hospitality, and a place of good memories.

 

A true home-away-from-home doesn’t overwhelm. It doesn’t confuse. It doesn’t make you work for comfort. It simply meets you where you are, how you are. Sometimes that means soft lighting and warm materials. Sometimes it’s an intuitive app that lets you control your room without calling reception. Sometimes it’s a short message from the host asking if you arrived safely.

 

If you want to create “a home,” you must design your spaces, services, strategies, and technologies for presence, not just functionality.

 

When you’ve ensured that the basics are taken care of, it’s time to go one step further. To step up your game. Where? In the direction of creating a “home-away-from-home”. How? Not louder, but deeper.

 

Don’t think about how to simply add another service or layer to your offers. This consumerist mindset leads to chaos. Less is more. Designing a “home-away-from-home” is about creating an experience that doesn’t demand too much attention, but quietly supports the guest’s needs. It’s about offering tools that enhance comfort rather than interrupt it.

 

 

Pitfalls of transactional and chaotic accommodations

 

Have you ever found yourself regretting a booking the moment you walked through the door and swore to yourself you'd never, ever make the same mistake again?

 

One of the worst guest experiences is feeling like your presence is only valuable as long as your credit card works. Even worse? When the accommodation becomes just another thing to manage. When you, as the guest, realize you're the one managing the stay, instead of being taken care of.

 

Let’s break down some of the most common pitfalls that turn hospitality into a hassle.

 

#1 It’s all solely about how much money can be squeezed out of the guest

 

You can feel it instantly when the entire experience has been designed not for comfort, but for conversion. Extra fees for everything. Hidden charges. Late check-in penalties. Rigid policies disguised as “house rules.” The room might look good, but the energy tells a different story: We’re here to earn, not to host.

 

When it's all about extracting value from the guest, the sense of care disappears — and what’s left is a sterile, uncomfortable dynamic that no amount of aesthetic design can fix. Instead of feeling welcomed, the guest feels exploited. That’s not hospitality. That’s business in its coldest form.

 

 

#2 Complicating what should be effortless

 

No one wants to decode a six-step check-in process after a long journey. Or wrestle with a Wi-Fi system that requires registration, confirmation codes, and prayers. Or figure out how to turn on the heating in a room with no instructions and no one to ask.

 

When hospitality becomes a puzzle, the guest is forced into problem-solving mode — and that’s the exact opposite of what hospitality should be. Simplicity isn’t a luxury. It’s a necessity.

 

If it adds friction, it’s not hospitality. It’s just a transaction.

 

Good hospitality makes space.

 

 

#3 Extremes: nosiness or lack of interest

 

Guests don’t want to feel surveilled, nor do they want to feel abandoned. Some hosts overdo it with messages, uninvited visits, or detailed house rules posted on every wall. Others disappear entirely, leaving guests confused, unsupported, or unsure who to contact.

 

Hospitality is a dance. It’s about knowing when to step forward and when to give space.

 

 

#4 Functionality without warmth

 

Yes, everything works. The bed is there. The lights turn on. The towels are folded. The tech works. Everything functions.

 

But there’s something missing, something you can’t quite name. There’s no warmth, no intention, no human touch. It feels like a checklist, not a welcome. A sense of home!

 

Rooms like these feel like they’ve been copied and pasted from a catalog. Perfect on paper, but cold in real life. Guests won’t always remember the color of the towels. But they will remember how the space made them feel.

 

 

Tech solutions can help you create a home-away-from-home

 

Home-away-from-home isn’t built with grand gestures. It’s built through a thousand little things done with care. And all of them can be connected through and with the help of intuitive technology.

 

This is what we do at Nevron. Genuine hospitality is the air we breathe. We don’t just create digital solutions. We create the conditions for guests to feel a little more human, even when they’re far from home.

 

The best hospitality technology doesn’t demand your attention, it gently supports your experience. At Nevron, this is our foundation. We believe that true hospitality doesn’t start with features, it starts with mentality.

 

We build products that help guests feel more at ease and help hosts focus on what matters most. We create systems that reduce noise, remove friction, and restore presence. What kind of technology are we talking about? It’s the quiet kind, the one that lets guests adjust their room lighting without searching for switches. That makes check-in smooth without demanding a tutorial. That informs without overwhelming. It’s the kind of tech that knows it’s here to support, not to show off.

 

Good tech is invisible.

 

Great tech is felt.

 

Stay tuned and keep reading my hospitality newsletter, I am here to guide you through innovation in hospitality and help you create a home-away-from-home for your guests.

Hospitality as known today is on the brink of extinction: Future-gazing into the industry’s survival ladder

The question is no longer if your hotel or accommodation will be affected, but how deeply and how soon.

 

As whisperers of hospitality’s future, we’re here to map the extinction ladder, decode its signals, and spotlight how your business can increase its odds of not just surviving - but thriving.

 

Cultural resistance to change

 

The hospitality industry - particularly larger hotel chains - has long been known for its slow modus operandi and resistance to change. Let’s be fairly honest: as long as an organization remains utterly self-absorbed, stuck in legacy thinking, and cushioned by short-term wins, it will not feel an urgency to adapt.

 

But the biggest threat to survival is, and always has been, the inability to pivot. To shift. To admit that what’s working today is light-years behind what could be working tomorrow.

 

Many of today’s hoteliers still think they “don’t have a problem.” But the future is an arrow - and it’s aimed straight at your weakest spot. Your Achilles heel.

 

Let’s break down exactly why hospitality sometimes behaves like a dinosaur: too big, too proud, and far too slow to evolve.

 

 

The barriers that don’t just slow innovation - they actively invite extinction

 

It’s not just nostalgia for the past, nor the lack of intelligence - it’s a cocktail of outdated thinking, fear, and short-sightedness. Here are the main culprits behind the industry’s slow pace of adaptation to novelties:

 

1. Legacy Thinking

“This is how we’ve always done it” is the most dangerous sentence in the business. It signals comfort over evolution - and comfort is the enemy of growth.

 

2. Fear of Complexity

New technology is often perceived as too complicated, too disruptive, or simply too unfamiliar. Instead of seeing innovation as a strategic advantage, it’s seen as a threat to the status quo.

 

3. Lack of Resources and Know-How

One of the biggest obstacles is either a lack of the financial resources or knowledge that would allow businesses to upgrade to the next level. But if you stall, hoping the wave of change will somehow miss you, we are here to tell you: it won’t.

 

4. Short-Term Focus

Most hoteliers are focused on putting out daily fires - not building fireproof systems. Immediate operational needs constantly win over long-term investments, especially if the benefits aren't instantly visible.

 

5. Internal Resistance and Fear of Job Loss

Change doesn’t only scare management. Staff often fear that automation or AI will replace them. Without a clear internal narrative around evolution, even the best-intended tech rollout can be sabotaged from within.

 

The Extinction Ladder: Where are you standing?

 

We’ve identified 5 “personalities”. Where does your business stand?

 

  1. The Oblivious – Hotels that are blind to change, still running on outdated systems and mindset.
  2. The Resistant – Aware, but in denial. Blame external factors and refuse to act.
  3. The Reactive – Start moving only when it’s already too late.
  4. The Adaptive – Making changes, but lacking long-term vision or innovation.
  5. The Evolutionaries – Proactive disruptors shaping the new hospitality era.

 

 

The big question - what does tomorrow morning look like on the planet Earth and in your lobby?

 

Before we talk about smart pillows, AI concierges, or whether the check-in desk will still exist, we need to zoom out.

 

Because hospitality doesn’t exist in a vacuum. It is, as any other ecosystem, part of the whole and influenced by global movements. It’s a mirror of humanity - and humanity is standing at a major crossroads.

 

What tomorrow looks like on planet Earth will define what hospitality looks like, feels like, and even means.

 

The future of humanity might very likely split into extremes- one driven by exponential technology, automation, and AI-powered abundance, and the other marked by fragmentation, control, and digital surveillance.

 

Most likely, we’ll live in a chaotic mix of both. Some regions can become hyper-optimized, data-driven ecosystems where frictionless luxury is the norm; others can retreat into slow, human-centered, off-grid experiences.

 

Hospitality won’t be spared - it will either evolve into a high-tech, emotionally intelligent service engine, a sanctuary of raw authenticity, or collapse under the weight of irrelevance.

 

Guests, too, might divide somewhere along the line of extremes: some may seek seamless, predictive, always-on environments that require zero effort; others might crave meaning, connection, and presence, choosing places that offer depth over convenience.

 

The question for every hotel is simple but not easy: which type of future human are you building for - and are you doing it consciously, or blindly slipping into whatever comes next?

 

 

Forget accommodation - let’s talk ecosystems and microcosmoses!

 

Today, most businesses are still trapped in binary thinking. A hotel is seen as a single entity, detached from the environment that surrounds it. But in reality, no hospitality space exists in isolation. Every property - whether it’s a luxury hotel, boutique retreat, or off-grid cabin — is part of a larger living system: cultural, environmental, technological, and social. A hotel is a node in a dynamic microcosmos that includes everything from local communities and ecosystems to digital infrastructure, guest expectations, and smart city networks.

 

If we want to talk about the future of hospitality, we must stop talking about hotels and start talking about the entire accommodation ecosystem - how it moves, how it breathes, and how it responds to the world around it.

 

Your property is not just four walls and a bed. It’s an interface between the guest and the world. And in the future, this interface will be powered by real-time data, emotion-sensing technology, regenerative design, and hyper-personalized digital layers that live and evolve with the guest.

 

Think TripAdvisor. It works as a database. But the next generation of hospitality platforms will be alive. They will adapt, respond, and co-create the experience with the guest - in real time.

 

The winners of tomorrow won’t build hotels. They’ll build living, breathing ecosystems that guests can step into, contribute to, and feel part of.

 

Predictions: The extinction / survival curve of hospitality

 

Welcome to the curve - not the performance bell curve you learned about in business school, but the evolution curve that will define who survives, who reinvents, and who quietly fades out of relevance.

 

Over the next 10 years, we’re not just going to see a few hotel closures or casual rebrands. We’re heading into a decisive transformation phase - where hospitality businesses will either adapt to entirely new ways of operating, or slowly get filtered out by changing guest behavior, tech innovation, AI, climate urgency, decentralized economies, and global shifts in value.

 

Here’s what the curve looks like:

 

At least 50% of hotels will not survive in their current form.

 

They’ll either shut down, get absorbed into larger entities, or pivot so drastically they’ll become unrecognizable. Why? Because “providing a place to sleep” is no longer a business model - it’s an afterthought.

 

Biggest Danger Zone?

 

The middle.

 

Mid-tier, average, unremarkable properties that try to “do a bit of everything” will be the first to fall. If your hotel is not clearly positioned - either as a high-tech service machine or an unforgettable experience - you’re already on the extinction path.

 

Who survives - Which path will you take?

 

The hospitality industry is no longer one industry. It’s splitting into multiple evolutionary branches — each with its own rules, values, and survival strategies. There’s no one-size-fits-all model. The future will belong to those who choose their lane consciously, not reactively.

 

Your property, your team, your technology stack, your design choices - they’ll all reflect which kind of tomorrow you’re building toward. So the question is no longer “how do we stay relevant?” It’s which world do we want to play in - and are we equipped to lead in it?

 

Here are the three dominant paths forming on the hospitality survival curve:

 

 

 

Path 1: The Smart Hotel

 

80% of mass-market hotels will become smart hotels (High-Tech Hybrid Model)

 

Survival Strategy: Efficiency, Automation, Tech-first Guest Experience

 

These players will be dragged - or leap - into automation, AI-driven personalization, and data-powered efficiency. Many will attempt to keep the “human touch,” but the real survivors will redefine it through emotional intelligence, bio-responsive design, and predictive guest flows.

 

Translation: The check-in desk will die. The smart mirror will welcome you by name.

 

 

Path 2: The Experiential Micro-Universe

 

15% of hotels will go fully boutique or experiential

 

Survival Strategy: Soul, Story, and Cultural Immersion

 

Small, soulful properties will thrive by going deep - not wide. They’ll become curators of meaning: slow travel sanctuaries, forest temples, ancestral kitchens, and culture-rich hideaways. These stays won’t just be memorable. They’ll be transformative.

 

Translation: No screen, no AI, just a sommelier who tells you his life story while pouring a local wine.

 

 

 

Path 3: The Decentralized Hospitality Ecosystem

 

5% of hotels will enter the decentralized, crypto-powered realm

 

Survival Strategy: Crypto, Co-Ownership, and Community Control

 

The boldest will step outside the system. DAOs, NFT-based loyalty, guest-owned resorts, and blockchain transparency will define this niche - starting in luxury, nomadic, and crypto-friendly spaces. These won’t be hotels. They’ll be ecosystems with a wallet address.

 

Translation: Your key is a token. Your stay is a vote. Your room is also an investment.

 

 

 

So, what now? Where to start and what to do?

 

You’re probably asking yourself what to do with all these insights. Where to begin? Who to trust? What’s worth the investment?

 

Here’s our advice: stay curious, stay informed, and stay close to the edge of what’s next. Keep reading our hospitality insights - we’re here to guide you through the noise and toward clarity.

 

And when you feel that inner shift - the urge to take real action - start by integrating Nevron solutions into your existing business model. Because future-ready hospitality doesn’t begin with a total reinvention. It begins with a strategic decision to evolve. It begins with the first step.

 

 

We’ll leave you with this:

 

The real survivors won’t be those who own hotels - it will be those who own the guest experience in a way that aligns with the future.

 

In short: Evolve or expire.

 

Because hospitality isn’t about rooms anymore. It’s about resonance. It’s about identity.

 

It’s about whether you dare to build the future - or wait for it to crush you.

Revolutionizing guest experience: How to choose the right hotel IPTV system provider

The hospitality industry is at the forefront of technological innovation, striving to meet the expectations of tech-savvy travelers. One of the most impactful advancements in enhancing guest experiences is the integration of Internet Protocol Television (IPTV) systems. 

 

IPTV systems offer several benefits, including high-definition streaming, interactive services, and personalized content, making them indispensable tools for modern hotels. Guests can enjoy a personalized, interactive, and high-quality entertainment experience, ensuring their stay is both enjoyable and memorable.

 

Tech-savvy travelers prioritize several key features when choosing hotels, such as high-speed internet access, smart TVs, and seamless streaming capabilities. According to a survey by Forbes, 73% of travelers are more likely to stay at a hotel that offers self-service technology to minimize contact with staff and other guests​. This preference highlights the importance of integrating advanced technology solutions like IPTV systems to meet the expectations of hotel guests. 

 

Given the important role that IPTV systems play in the hospitality industry, choosing the right provider is crucial. This blog post will guide hoteliers in making informed decisions by exploring how to select the best IPTV system provider for their specific needs.

 

 

 

Understanding hotel IPTV systems

 

Modern travelers expect more than just a comfortable bed; they seek immersive and convenient in-room entertainment options. IPTV systems cater to this need by offering:

 

 

1. Customized content delivery

 

Customization is a significant advantage of IPTV systems. They allow hotels to deliver content specifically tailored to the needs and preferences of their guests. This includes:

 

 

2. Revenue generation through premium content and services

 

IPTV systems not only enhance the guest experience but also offer substantial revenue-generating opportunities for hotels. Hotels can offer premium content such as exclusive TV channels, and special events guests can purchase for an additional fee.

 

Moreso, the interactive nature of IPTV systems allows guests to easily order room service, book spa appointments, or purchase other hotel amenities directly through their TV increasing the likelihood of upselling hotel services.

 

What’s more? Hotels can partner with local businesses and attractions to display advertisements and promotions on the IPTV platform, generating additional revenue through advertising fees.

 

 

3. Additional operational benefits

 

By integrating with the hotel’s property management system (PMS), IPTV systems can streamline operations such as room service management, guest check-ins, and check-outs. This integration helps in reducing the workload of the hotel staff and ensures a smooth operation.

 

IPTV systems also provide valuable insights into guest preferences and behavior through data analytics. Hotels can use this data to optimize their services and marketing strategies, leading to more effective promotions and improved guest satisfaction.

 

 

 

Key features of a quality hotel IPTV system

 

Implementing a high-quality IPTV system in a hotel requires careful consideration of several key features that ensure an exceptional guest experience and efficient hotel operations. Here are the essential features to look for in a hotel IPTV system:

 

 

1. User-friendly interface

 

A user-friendly interface is crucial for both guests and hotel staff. Key aspects of a user-friendly interface include:

 

 

2. High-definition streaming and channel variety

 

Guests expect high-quality entertainment during their stay, making high-definition (HD) streaming and a wide variety of channels essential features of a hotel IPTV system. This includes:

 

 

3. Integration with hotel management systems

 

Seamless integration with the hotel’s existing management systems enhances operational efficiency and guest satisfaction. Important integration features include:

 

 

4. Customizable content and interactive services

 

Customization and interactivity are critical for providing a personalized and engaging guest experience. Features that support this include:

 

 

5. Support for multiple devices (TV, Mobile, Tablets)

 

In today’s multi-device world, it’s essential for an IPTV system to support many devices, ensuring that guests can access content from their preferred device. Key considerations include:

Nevron offers an All-in-one hospitality TV solution. It combines essential IPTV technologies into a single, easy-to-use server, offering high-quality entertainment, information, and connectivity services. This affordable solution enhances guest experiences and can be easily installed with minimal IT knowledge.

 

 

 

Factors to consider when choosing a hotel IPTV system provider

 

Here are key factors to consider when choosing a hotel IPTV system provider:

 

 

1. Experience and reputation

 

A strong reputation for delivering high-quality IPTV solutions indicates reliability and expertise. Look for customer reviews and testimonials to assess their track record. Positive feedback from other hotels can provide insights into the provider's reliability, quality of service, and responsiveness.

 

 

2. Customization and flexibility

 

A high-quality IPTV system should be highly customizable to match your hotel's branding and guest needs. Customization options can include the user interface, content offerings, and interactive features that align with your brand and enhance guest satisfaction. Additionally, the system should be scalable to accommodate future growth, allowing your IPTV services to expand seamlessly as your hotel evolves.

 

 

3. Technology and innovation

 

Ensure the IPTV system utilizes the latest technology and can seamlessly integrate with your existing hotel infrastructure, such as the property management system.

 

Nevron's IPTV solutions are designed to integrate smoothly with third-party systems like HIS, PMS, billing systems, and CDN systems, providing a unified and efficient operational workflow for hotels.

 

 

4. Support and maintenance

 

Reliable technical support and maintenance services are crucial to minimize downtime and ensure a smooth guest experience. Choose a provider that offers comprehensive support, including 24/7 technical assistance, regular system maintenance, and prompt issue resolution.

 

 

5. Content options

 

The IPTV system should offer various content options to cater to your guests' preferences, ensuring that guests have numerous entertainment choices.

 

Nevron’s comprehensive content platform, NevronWare, is designed to build, deploy, manage, and run digital services on a single platform, supporting integration across various environments and devices. This means guests can enjoy live TV, on-demand movies, and popular services like YouTube and Netflix, all tailored to their preferences.

 

 

6. System features

 

Look for an IPTV system with features that enhance the guest experience. Key features to consider include:

 

 

7. Cost and ROI

 

Consider the total cost of ownership when selecting an IPTV system. This includes hardware, software, installation, and ongoing maintenance costs. Evaluate the potential return on investment (ROI) by considering how the IPTV system can increase guest satisfaction and generate additional revenue opportunities.

 

 

8. Trial periods and demonstrations

 

Before committing to an IPTV solution, test the system thoroughly. A trial period or demonstration allows you to evaluate the system's performance in real-time, ensuring it meets your hotel's needs.

 

Want to experience the power of Nevron's IPTV solutions firsthand? Request a demo here.

 

What to Look for During a Trial Period

 

During the trial period, pay attention to

 

 

9. Compliance and security

 

Security is a paramount concern when implementing any new technology. Ensure the IPTV system adheres to robust data privacy and security protocols to protect sensitive guest information. This includes using advanced encryption methods, secure authentication processes, and regular security updates to guard against potential breaches.

The IPTV solution must comply with relevant industry standards and regulations, such as GDPR, HIPAA, PCI DSS, and SOX. Compliance ensures that your hotel avoids legal issues and potential fines while maintaining the trust and confidence of your guests. Verify that the provider follows these standards and is committed to ongoing compliance.

 

 

 

Conclusion

 

Choosing the right IPTV system provider is a critical decision that can significantly impact your hotel's guest experience and operational efficiency. The right provider will offer a solution that is customizable, scalable, and equipped with the latest technology, ensuring seamless integration with your existing infrastructure. 

 

For a top-tier IPTV solution, explore the offerings at Nevron. Nevron provides state-of-the-art IPTV systems designed specifically for the hospitality industry, featuring advanced technology, extensive customization options, and robust support. Their solutions ensure a seamless and enhanced guest experience, making them a valuable partner for any modern hotel looking to stay competitive.

 

Ready to elevate your hotel’s guests’ experience with IPTV? Reach out to Nevron today.

From good to great: Transforming hotel guest experiences with advanced IPTV systems

During the COVID-19 lockdown, the way people interacted with entertainment changed dramatically. Previously, entertainment was often a communal experience, shared at movie theaters or through cable television packages. Now, based on a survey by Forbes, 99% of U.S. households subscribe to at least one streaming service—a 7% increase since 2020. 

 

Once upon a time, hotels offered entertainment experiences guests couldn’t get at home, such as free premium channels and access to subscription-based streaming services. Today, hotels’ entertainment offerings pale in comparison to what guests enjoy at home. This shift highlights a pressing need for hotels to revamp their entertainment strategies to meet modern guests’ demands.  

 

To truly elevate your hotel from good to great, it's time to consider exploring the possibilities of advanced hospitality IPTV systems. These systems don't just offer more channels; they significantly enhance guests’ experiences, transforming ordinary hotel rooms into personalized homes of comfort, ease, and entertainment. 

 

In this blog post, we'll explore how IPTV systems can transform your hotel and help you meet—and exceed—the expectations of the modern guest.

 

 

What is IPTV?

 

Internet Protocol Television (IPTV) is a digital TV solution that uses a broadband internet connection to broadcast TV channels and other multimedia content to viewers. 

 

Modern IPTV systems streamline the hospitality industry’s operations by offering high-definition content, personalized viewing experiences, and seamless integration with hotel management systems. These advanced systems provide guests with on-demand access to movies, TV shows, and interactive services right from their in-room televisions. 

 

Unlike legacy systems, modern IPTV is built on streamlined, efficient code that enhances security, facilitates easy maintenance, and allows for quick updates and feature additions. They also support high-definition and 4K streaming, ensuring superior picture quality. 

 

Additionally, modern IPTV systems can integrate with other hotel services, enabling guests to access hotels’ amenities, order room service, and access information they need easily, thereby significantly enhancing the overall guest experience.

 

On the other hand, legacy IPTV systems, while functional and providing essential services, have significant limitations due to outdated software and code. They are often difficult to maintain and may not integrate well with newer technologies. Moreover, they lack the robust security features found in modern systems and often involve bulky, complex code that’s hard to debug and maintain. 

 

 

How can IPTV solutions transform hotel guest experiences?

 

IPTV systems can upgrade hotel guests’ experiences in numerous ways:

 

 

1. Personalized entertainment: 

 

IPTV enables guests to access their favorite streaming services, watch on-demand content, and customize their viewing experience, creating a "home away from home" feeling.

 

 

2. Interactive engagement: 

 

Interactive features like pause/rewind live TV, catch-up TV, and interactive program guides allow guests to control their entertainment choices and engage with content on their own terms.

 

 

3. Information hub:

 

IPTV systems serve as a centralized source of information, providing details about hotel amenities, services, local attractions, and even real-time updates on events or the weather. 

 

Modern IPTV solutions help hospitality businesses merge all hotel information into an editable digital format on a single platform, making it easily accessible to guests. This information can include hotel maps, event schedules, and local attractions. By providing guests with instant access to this information, the number of inquiries handled by reception staff is significantly reduced, allowing them to focus on providing more personalized and efficient services.

 

 

4. Convenience and efficiency:

 

Guests can easily order room service, book spa treatments, request wake-up calls, and control room settings like lighting and temperature directly through their IPTV interface. Also, with the Nevron hotel IPTV system, they can check in and check out through the television in their room, thanks to its integration with the property management system.

 

Long lines at the front desk during peak hours can be a pain. However, IPTV system kiosks offer additional check-in or check-out points for guests, reducing waiting times and speeding up the checking process. Also, modern kiosks powered by the Nevron Mobile Solution support multiple languages. This is a precious feature for international travelers, eliminating communication barriers and ensuring a smooth experience for guests from all over the world. 

 

 

5. Targeted communication:

 

Hotels can use IPTV systems to deliver personalized welcome messages and promotional offers tailored to guests’ preferences. 

 

 

6. Enhanced guest satisfaction:

 

A personalized, interactive, and convenient entertainment and information experience leads to higher guest satisfaction and positive reviews.

 

 

7. Increased revenue:

 

IPTV systems create opportunities for targeted advertising, on-demand content purchases, and upselling of hotels’ services, contributing to their revenue growth.

 

 

8. Streamlined operations:

 

Integrating IPTV with other hotel systems can automate processes, reduce staff workload, and improve operational efficiency.  A modern, feature-rich IPTV system can set your hotel apart from competitors and attract a new generation of tech-savvy travelers.

 

 

9. Future-ready technology:

 

Advanced IPTV systems can easily adapt to emerging trends like IoT integration, AI-powered recommendations, and virtual/augmented reality experiences, ensuring your hotel remains at the forefront of guest entertainment and engagement.

 

 

 

Key factors to consider to choosing the right IPTV system 

 

Selecting the right IPTV system is a critical decision that can significantly impact your hotel's guest experience and operational efficiency. 

 

With numerous options available, it's important to carefully evaluate various factors to ensure the chosen system aligns with your hotel's unique needs and goals. Here are some factors to look out for:

 

 

1. Scalability and flexibility:

 

Your hotel's requirements may evolve over time. Choose a system that can easily accommodate future growth, whether it's adding more rooms, integrating new services, or adapting to emerging technologies.

 

 

2. User-friendly interface:

 

A seamless user experience is crucial for both guests and staff. Look out for an intuitive and easy-to-use interface that allows guests to easily navigate channels, access content, and enjoy interactive features. Also, look out for a user-friendly content management system that allows your staff to update information, manage channels, and personalize guest experiences without extensive technical knowledge.

 

 

3. Content management options:

 

 It's important to curate a channel lineup that appeals to your specific clientele’s tastes. So, look for a system that allows you to add local channels, international options, and premium content, and also create custom hotel information channels to showcase your services and amenities. That level of flexibility will enable you to update and modify your content easily, keeping your entertainment offerings fresh and engaging.

 

 

4. Integration capabilities:

 

A truly effective IPTV system should seamlessly integrate with your hotel's existing systems, such as the Property Management System (PMS) and Customer Relationship Management (CRM) software. This integration allows for personalized welcome messages, targeted promotions based on guests’ preferences, and streamlined billing processes, giving your guests a smooth and seamless experience.

 

 

5. Security and reliability:

 

Protecting guests’ data and ensuring uninterrupted service are paramount. Your IPTV systems should have robust security measures to prevent unauthorized access to sensitive information. Additionally, prioritize systems with a proven track record of reliability to avoid disruptions that could negatively impact guest satisfaction.

 

 

6. Vendor support:

 

Choose an IPTV provider that offers fast and multi-channel customer support. This includes assistance with initial setup, ongoing troubleshooting, and regular updates via chat, calls, or email to ensure the system performs optimally and guests get timely support whenever they need it.

 

 

 

Conclusion

 

An advanced IPTV system is not just a technological upgrade; it's a strategic investment that can significantly improve the way your hotel interacts with guests. By seamlessly blending entertainment, information, and convenience, these systems transform ordinary stays into personalized experiences that resonate with modern travelers.

 

In an era where guests’ expectations are constantly evolving, staying ahead of the curve is necessary. Hence, embracing technological advancements like advanced IPTV systems is not just about keeping up with the competition; it's about setting new standards for guests’ satisfaction and loyalty.

 

Plus, with IPTV systems, the possibilities are endless. The hotels that embrace these innovations will be the ones that create lasting memories and attract the new generation of tech-savvy guests, positioning themselves as leaders in the ever-evolving hospitality sector.

Nevron solution is a great option for all businesses looking for a hospitality IPTV option. Request for a free demo

How hotels can use hotel technology to optimize guest relationships

When it comes to technology, hotels have always been at the forefront of implementing technological innovations to optimize guest relations. The use of technology in hotels started with things seen today as a given. For example, in 1947, The Statler Hotel in New York revolutionized guest comfort and hotel operations by introducing the first fully automated elevator system, which allowed guests to select their desired floors without operator assistance. Similarly, the Hilton Hotel in Tokyo was one of the first in the world to offer high-speed internet access in guest rooms during the late 1990s, setting a new standard for connectivity in hospitality.

 

Modern hotel guests desire more than a comfortable room; they want ease at every step of their journey and crave a genuine connection with the hotel and its staff. To deliver and meet these heightened expectations effectively, hotels must turn to technology. According to a survey done on Hospitality Tech, 69% of respondents increased their tech budgets in 2023 to implement leading technologies for effective operations. At the same time, 73% of hoteliers consider emerging technology pivotal to hotel performance.

 

The hotel guest experience journey covers every point of contact that a guest has with your business. Technology can be used to optimize many areas of the guest journey to ensure a positive guest experience. If you are in the hospitality business, you must ask where your hotel will be in this war to provide the best technology to increase guest satisfaction.

 

In this article, you will find a guide to get you started as you seek to answer that question.

 

How technology can optimise the guest journey

 

In today's age, the guest journey shouldn't be left to chance. A guest experience journey is a collection of touchpoints. This includes a sum of all interactions between the guest and the hotel, whether through email, phone, or physically in the hotel.

 

By using tools such as mobile apps for streamlined check-ins, AI-powered chatbots for instant assistance, and data analytics for personalized recommendations, hotels can enhance efficiency, improve communication, and tailor experiences to individual preferences. By doing these, hotels can create a more memorable journey for every guest, fostering stronger relationships and driving long-term loyalty, which can translate to word-of-mouth referrals.

 

Below are some ways that technology can be used in the different stages of a guest's hotel experience:

 

Booking stage

 

Digital approaches to hospitality now exist, and they are also transforming how guests book hotel stays. Tech-savvy hotels are seizing the opportunity to enhance guest satisfaction from the very first interaction. A seamless booking engine is the foundation of an excellent digital hotel guest experience. Online systems provide real-time availability and clear pricing, eliminating frustration and guesswork for potential guests.

 

 

But technology can go further. AI-powered chatbots offer around-the-clock assistance, answering common questions and guiding users through the booking process. This ensures no guest gets stuck due to a simple query, especially outside traditional business hours. Additionally, personalization is key. By leveraging past guest data or search behavior, hotels can suggest relevant upgrades or packages. This curated approach shows attentiveness to guest needs, increasing the chances of a booking and setting the stage for a stay that exceeds expectations.

 

Pre-arrival stage

 

The pre-arrival stage offers a key opportunity for hotels to provide a good guest experience even before guests get on a plane. Hotels can employ a myriad of technological innovations to heighten guest satisfaction during the pre-arrival stage of their journey. These can include:

 

Tell the hotel your needs: Use the hotel website to ask guests about special requests, like extra pillows, or if they have food allergies.

 

Arrival stage

 

The tone for their entire stay is set from the moment a guest arrives. Technology is now eliminating old pain points and transforming the arrival experience. Contactless check-in and check-out systems are game-changers, often linked to mobile apps. Guests can skip long lines at reception, complete check-in formalities directly from their devices, and head straight to their rooms. This saves time and offers unparalleled convenience, especially for weary travelers.

 

Cutting-edge hotels are even exploring the use of facial recognition to streamline the process further. With a quick scan, guests can be verified and receive a digital room key sent directly to their phones. This demonstrates a commitment to efficiency and the guest's sense of ease, signalling a positive start to their stay.

 

 

During stay

 

Once a guest is settled in, technology plays a key role in shaping their experience. A reliable hotel app can be a handy digital concierge in their pocket. This digital concierge can act as a 24/7 receptionist, answering questions even when the reception is closed or there is no reception close to the property. Hotels can use the Nevron mobile app to power service kiosks for check-in.

 

Moving on, in-room IPTV systems like those provided by Nevron IPTV take this further, with interactive menus and instant communication features to reach hotel staff. These tools empower guests to manage their stay with ease.

 

Post stay

 

The guest experience continues after check-out. Technology provides crucial opportunities to extend the relationship post-stay. Automated feedback collection through surveys sent via email or a hotel app makes it easy for guests to share their thoughts. Analyzing this feedback uncovers areas for improvement and reveals what guests loved, leading to data-driven service enhancements. In addition to feedback, follow-up communications based on guest preferences and stay history are essential. A follow-up message offering a discount for a return visit shows the guest that you value their patronage. This technology-driven approach shows the hotel's commitment to a lasting relationship and increases the likelihood of repeat bookings.

 

Emerging technologies in the hospitality industry

 

 

Virtual and augmented reality

 

VR and AR technologies are game changers in how guests interact with hotels before and during their stays. During pre-booking, VR opens up the power of immersive experiences. Imagine stepping into a meticulously rendered 3D model of a suite, "walking" through the space, and assessing if it meets your needs. This leap beyond static photos fosters a sense of familiarity and reduces uncertainty when booking. On-site, AR blends the physical world with valuable digital layers. Guests can use their smartphone cameras to reveal restaurant menus and interactive maps or play with gamification elements. AR enriches exploration, simplifies navigation, and adds a touch of futuristic excitement to the guest experience.

 

 

Robotics

 

Robotics is gradually reshaping various aspects of the hospitality industry. In guest services, robots handle tasks such as room service delivery, concierge information, and even luggage transport. The use of robots frees up human staff to focus on complex guest interactions and personalized service, all while adding a touch of novelty. In housekeeping, robotic vacuums and specialized cleaning assistants streamline routine tasks, speeding up room turnover and improving efficiency.

 

According to a study, the hospitality robotics market is poised to grow at a CAGR of 25.2% by 2028. What this means is an increase in usage across industries, including hospitality. While cost remains a consideration, the long-term potential for labor optimization is undeniably significant.

 

Artificial intelligence (AI)

 

Artificial intelligence (AI) is revolutionizing personalized service and operational efficiency in the hospitality industry. Beyond just analyzing guest data to uncover patterns and preferences, modern AI applications, including interactive AI bots, offer a dynamic and interactive layer to guest services. Guests can now engage with intelligent bots that assist in real-time, providing recommendations for restaurants to match dietary preferences, suggesting activities tailored to their interests, and even adjusting room settings like temperature based on previous visits. These AI systems extend their utility by predicting demand fluctuations, allowing hotels to adjust pricing strategically for optimal revenue. Additionally, AI-driven predictive maintenance tools forecast potential equipment failures before they occur, minimizing disruption and enhancing the overall guest experience.

 

 

Benefits of optimizing the guest journey using technology

 

Optimizing the guest journey using technology in the hotel industry can lead to numerous benefits, such as:

  1. Reduced friction points: Technology can help reduce friction points throughout the guest journey, ensuring the delivery of memorable experiences.
  2. Competitive advantage: Using technology can help hotels engage with guests throughout each stage of the buyer's journey, leading to more successful campaigns and customer retention.
  3. Improved collaboration: The use of technology enhances communication and helps teams efficiently complete tasks, leading to better service.
  4. Convenience: Self-service kiosks, mobile check-in, virtual concierge, and smart rooms can create a one-of-a-kind experience that is both convenient and enhances the guest experience.
  5. Meeting guest expectations: Modern guests expect Wi-Fi and mobile phones to co-create their hotel experience. Having an app, mobile check-in, or a virtual concierge brings hotels closer to exceeding guest expectations and delivering an unforgettable experience.
  6. Automation of menial tasks: Automation tools can handle check-in and check-out admin, creating rates and managing revenue, thereby freeing up staff to focus on personalizing the guest journey and providing remarkable service.
  7. Better access to information: A centralized system for hotel operations gives guests better access to information via smart mirrors, apps, or virtual concierges.
  8. Data-backed personalization: Hotels can leverage machine learning, AI, chatbots, and data analytics to personalize the guest experience and curate tailored experiences based on guest preferences and values.
  9. Optimization of the end-to-end guest journey: AI and ML can analyze customer insights and uncover priority areas to optimize the end-to-end guest journey, including breakdowns in the digital experience.
  10. Evaluation, iteration, and optimization: Hotels can evaluate the impact of strategies implemented to improve the guest experience on KPIs like bookings, revenue, and repeat visits, allowing for continuous improvement.

 

 

Best practices for implementation

 

  1. Define clear goals and objectives: Don't chase trends. Instead, identify the specific problems or guest experience areas you aim to solve and enhance. These goals will guide your technology choices.
  2. Prioritise user-friendliness and accessibility. Choose technology with intuitive and easy-to-navigate interfaces for guests and staff. Involve staff and even potential guests in testing phases to uncover usability problems. Ensure your chosen technology aligns with accessibility standards for guests with disabilities.
  3. Seamless integration is crucial. New solutions should integrate with your existing systems (property management systems, booking engines, etc.) to prevent data fragmentation. Aim for a system where guest data and operational insights are easily accessible across departments.
  4. Thorough staff training and buy-in. Dedicate time and resources to training staff on new technology, even if it seems user-friendly. Collect staff input during implementation and after launch to uncover potential issues and areas for improvement.
  5. Invest in cybersecurity and data privacy. Robust cybersecurity measures are crucial as hotels increasingly collect personal data. Have precise data collection and usage policies; communicate these clearly to guests.
  6. Measure and iterate. Establish KPIs (Key Performance Indicators) to track the success of your technology implementation. Are the goals you defined being met? Use collected data, guest feedback, and staff input to refine processes, make adjustments, and maximize the benefits of your technology investment.

 

Conclusion

 

By embracing technology, hotels can open up a wealth of opportunities. Automation streamlines routine tasks, eliminating friction points in the guest journey and providing data-driven insights. The result is a significant gift: time. Time hoteliers can use to finally reinvest where it matters most—fostering genuine guest relationships. Personalized interactions, attentive service, and going the extra mile become the hallmarks of a hotel that understands the true value of the human touch. For hotels prioritizing guest experience as their guiding light, technology isn't a replacement; it's a powerful enabler, facilitating the warmth and connection that turn guests into loyal advocates.

 

Nevron solutions: powering a seamless guest experience

 

Nevron offers a suite of technology solutions specifically designed to elevate the guest experience at every stage of their journey. Here's how their key offerings impact the guest experience:
Nevron solutions: powering a seamless guest experience

 

Ready to take guest relations to the next level? Discover how Nevron Mobile and Nevron IPTV can transform your hotel's operations and guest experience. Book afree demo !

Guest experience redefined: The ultimate guide to delighting customers

Do you know that 72% of customers with a positive experience will share it with six or more people? Think about that for a second. Businesses must realize the best form of marketing is making exceptional service the standard.

 

In hospitality, the ability to exceed guests' expectations and improve their experience is the differentiator between businesses that will stand the test of time and those that won’t. Businesses must ensure that they align their experiences with their clients' lifestyles because today's travelers have higher expectations and have access to a wide range of hospitality options. 

 

This blog will equip hospitality operators and IT managers with the right strategies to turn fleeting interactions into lasting relationships. We will also examine how an all-in-one, comprehensive solution for guest experience platforms such as Nevrons can help. Sit tight and read on.

 

 

What is the guest experience?

 

The guest experience is the sum of all interactions with a travel business. It encompasses all aspects of the guest lifecycle (including the physical environment, amenities, service quality, and communication) until post-departure. It is a critical factor in success, as the best guest service experiences lead to satisfaction, loyalty, and positive word-of-mouth.

 

 

How to improve the guest experience in hotels, vacation rentals, aparthotels

 

Since 2020, customer behavior has shifted, ranging from technology expectations to shopping habits. Here are some tips to ensure your guests' needs are anticipated and satisfied:

 

 

Build an emotional connection

 

We have all been to an amazing hotel with wonderful experiences and memories. It could be a friendly concierge who recommends a hidden gem restaurant or the thoughtful staff remembering your birthday with a small cake. Hotels that prioritize emotional connection are seen as relaxation hubs that are fun and associated with great experiences.

 

 

Provide personalization

 

A guest who feels the hotel caters to their unique needs is more likely to return for future stays and recommend it to others. 

 

 Hotels that care about their guests should find out the purpose of a guest's stay and prepare their rooms accordingly to stand out. For instance, providing flowers and champagne to guests who informed you beforehand that they were honeymooners shows preparation.

 

Let your guests know you've organized the gifts specifically for them. You can include a welcome letter that details the items, and benefits and let them know why you offered them. 

 

 

Offer convenience

 

Today’s guests crave convenience throughout their stay in a hotel, and digital technology is key to delivering it. A study by Oracle indicates consumers want features that streamline processes and empower guests to control their stay on their terms with minimal hassles. More than 53.6% of travelers surveyed said they want contactless check-in and check-out to remain a constant feature at hotels.

 

Understanding what guests are expecting at each stage of the guest journey ensures that you as a hotelier provide stellar services that exceed their expectations. A guest who only gets basic services such as a clean room and a comfy bed has not received anything exceptional that differentiates you from competitors. The chances of the guest returning to such a hotel are slim. 

 

But, if you provide exceptional services like on-demand entertainment access, contactless payment, voice control, and a mobile solution they are more likely to become loyal guests and refer their friends. Other amenities you can provide include voice control, personalized offers, facial recognition, etc.,

 

 

Utilise guest experience platforms

 

Guest experience platforms play a pivotal role in enhancing the experience by offering seamless interactions and personalized services throughout the entire guest journey. These platforms utilize advanced technologies such as AI, data analytics, and mobile apps. These platforms integrate various technologies and touchpoints, from IPTV systems to mobile solutions and digital advertising displays, into a cohesive ecosystem aimed at enhancing guest satisfaction and loyalty. An example of a great guest experience platform is the Nevron.

 

 

 

Examples of companies that provide a positive guest experience

 

Imagine a hotel experience that goes beyond expectations, leaving you with memories that linger long after. That's the essence of the Travellers' Choice Best of the Best, awarded annually by TripAdvisor. This prestigious honor recognizes a select group of hotels—less than 1% of their 8 million listings—that have consistently delivered exceptional service and unforgettable experiences to their guests.

 

These are the crème de la crème, praised by travelers for exceeding expectations. 

 

Here are some of them: 

 

 

Guest experience journey

 

Stage 1: Pre-arrival: setting the stage for a stellar stay

The guest experience in hospitality begins before the guests set foot on your property. Brand awareness, cultivated through effective marketing efforts, is the kickstarter for a positive guest experience. Here's how to excel in this crucial pre-arrival stage:

 

Stage 2: Arrival

 

On check-in day, the focus turns to in-person guest relations, where the opportunity to make a first impression is again offered.

 

An in-app check-in can personalize the arrival process. According to a study by Statista, most hotel guests (62%) prefer using an app to check in and out online.

 

Many hotels have adopted online check-in. It speeds up and simplifies guest arrivals and lets staff focus on guest experience, not admin tasks. When guests check-in online, you can still offer unique experiences. For example, give them a tour of the hotel and provide details about local events and hidden gems they should check out that align with their interests. Guest experience platforms at this point can help with unique guest onboarding, where guests are informed about all the important information about their hotel stay. For example, Nevron can show how to connect to Wi-fi, how to use special services, and propose any personalized services or content. 

 

 

Stage 3: Stay

 

A typical stay can be transformed into an unforgettable experience with the help of amenities and good services.  When guests enter their accommodation, they should feel as though they are experiencing a five-star experience. If there are issues, the hotel staff should address them immediately. 

 

Throughout the customer's stay, several touchpoints, such as staff interactions should be optimized to meet the client's demands.

 

Here are some tips to optimize guest experiences:

 

 

Stage 4: Check-out and departure 

 

The check-out and departure process, often considered a formality, is also a crucial touchpoint in the guest journey. A smooth and efficient departure can leave a lasting positive impression, encouraging repeat business and positive word-of-mouth recommendations. A frustrating check-out experience can sour the entire stay and damage your reputation. Here are some tips to optimize this touchpoint:

 

 

Stage 5: Post-stay communication 

 

The guest journey doesn't end at check-out. Effective post-stay communication is vital for building lasting relationships and securing repeat business. Reaching out to guests after their stay shows you value their feedback, which encourages them to consider your hotel for future visits. Also, by actively soliciting feedback through post-stay communication, you gain valuable information on what worked well and what areas need improvement.

 

 

 

KPIs for measuring guest experience

 

Key Performance Indicators (KPIs) are quantifiable values that track and measure progress towards a goal. In the hospitality industry, KPIs related to guest experience are essential for understanding how well a hotel, restaurant, or other hospitality establishment is meeting the needs and expectations of its guests. 

 

There are several ways to measure the guest experience, including:

 

Net Promoter Score (NPS)

 

The Net Promoter Score (NPS) is a powerful metric to gauge customer loyalty and predict business growth. It goes beyond simple satisfaction surveys and dives deeper into a customer's likelihood to recommend your business to others.

 

With NPS, you must ask questions like, "On a scale of 0 to 10, how likely are you to recommend [your hotel] to a friend or colleague?" Responses are then categorized into three groups:

 

 

Customer Satisfaction Score (CSAT)

 

In the hospitality industry, CSAT helps gauge guest satisfaction with their hotel stay. CSAT surveys typically ask guests directly about their satisfaction level, often presented on a scale (e.g., 1–5 stars, from very dissatisfied to very satisfied). 

 

CSAT lets you drill down into specific aspects of the guest journey. For example, you can measure satisfaction with the check-in process, room cleanliness, or guest service interactions.

 

 The CSAT score is calculated by taking the total number of positive responses (satisfied or very satisfied) and dividing it by the total number of responses received. The result is then multiplied by 100 to express it as a percentage.

 

 

Length of Stay (LOS)

 

Length of Stay (LOS), or the average length of stay a guest has at your hotel, is one of the most significant KPIs for guest experience managers. A declining LOS indicates that visitors are not staying as long as they once did, which may indicate that your hotel isn't meeting guest needs or that there is a problem.

 

In contrast, LOS indicates that visitors are staying longer than they used to, which is a positive indication that you're doing something well and that they're having a nice time. 

 

 

Customer Churn Rate (CCR)

 

The customer churn rate is the percentage of customers who stop staying in certain hotels over some time. A high churn rate indicates that the business is losing a significant number of customers, while a low churn rate suggests that your hotel is retaining its customers well.

 

 

Customer lifetime value (CLV)

 

Customer lifetime value (CLV) is a metric that reflects the total revenue a single customer can be expected to generate throughout their relationship with your business. It considers not just the initial purchase but also repeatable business and any additional services they utilize.

 

Understanding your CLV lets you make informed decisions about customer acquisition strategies, marketing efforts, and guest experience initiatives.

 

 

Brand advocacy

 

Brand advocacy is an indirect measure of the hotel guest experience. Happy guests with a positive experience are more likely to become brand advocates, enthusiastically recommending your hotel to others. 

 

This can take various forms, from online reviews and social media mentions to word-of-mouth recommendations. By monitoring brand advocacy through online channels and guest feedback, you can identify areas where your hotel excels at creating memorable experiences.

 

 

Customer experience vs. guest experience

 

The terms "customer experience" and "guest experience" are often used interchangeably and are two sides of the same coin, but there are some differences. The guest experience refers to every touchpoint and interaction with a service provider, including the environment, services and amenities, and even the emotional connection. You can liken it to having guests over in your home, where you have to make ample provision for every aspect of their stay. 

 

On the other hand, customer service is often focused on meeting immediate needs or resolving problems. Customer service can be likened to a part of the guest experience, but it is only one piece of the puzzle. The guest experience is much broader. It is about providing a unique experience for guests and creating loyal advocates who will not only return but also recommend the business to others.

 

 

How Nevron can help hospitality businesses improve the guest experience

 

Nevron's all-in-one hospitality technology for an immersive guest experience empowers businesses to create unforgettable interactions for every guest. According to the Oracle Hospitality Industry Trends Report for 2025, travelers worldwide said that on-demand entertainment access was the No. 1 “must-have” to create an amazing guest experience. 

 

Look no further than the Nevron guest experience platform. With Nevron, hoteliers can access everything they need in one place, from advanced IPTV solutions to interactive mobile apps. 

 

The Nevron guest experience platform is the key to unlocking unparalleled guest satisfaction. Our customizable IPTV solution is designed to address the triple C's of hospitality: communication, convenience, and choice. By seamlessly integrating entertainment with streamlined information management, we redefine the guest experience.

 

At the heart of Nevron's guest experience platform is our user-friendly content management system (CMS), which puts you in control of your content and enables direct communication with your guests. From live streaming to promotional content to detailed service information, everything is accessible from your mobile devices, enhancing their stay and maximizing their comfort. Imagine guests seamlessly accessing their personal streaming or gaming accounts right from your room. Our Video on Demand (VoD) service offers a curated selection of movies and shows, allowing guests to indulge in entertainment at their leisure.

 

But Nevron provides more than that. With the Nevron guest experience platform, we help you take control of your data, where you can learn more about your guests' behavior to tailor offers to them. Whether you manage cruise ships, hotels, or villas, Imagine interactive TVs, streamlined content management, and effortless guest communication—all designed to entertain, engage, inform, and inspire. 

 

Sign up for a  free demo today.

 

 

 

Final thoughts

 

The guest experience is the cornerstone of success in the hospitality industry. By prioritizing clear communication, personalized touches, and using innovative solutions like Nevron, businesses can create a seamless and memorable journey for every guest.

Seamless stay: How digital check-in and check-out enhance the guest experience

In the 1990s, the Houston Airport experienced an increase in complaints from passengers regarding waiting time for luggage. Their initial response was to throw more resources at the problem by hiring additional staff and expanding the baggage handling system. The wait time was reduced to seven minutes, but complaints from passengers persisted, making the baffled airport authorities decide on another approach. 

 

Houston Airport's staff understood that for passengers, waiting can be excruciating and not just about the minutes but rather about how passengers perceive those minutes. This led to them calculating how much time it took for passengers to walk from the plane to the baggage claim and deciding to extend it from a minute to 7 minutes. By just parking the planes further away, they eliminated the 7-minute wait time by keeping the travelers occupied. The extra time spent walking to the belt meant more time for bags to be unloaded. In the end, passengers spent less time waiting at the baggage claim.

 

Waiting is a universally hated game that customers often play in the hospitality industry. We've all been there. After a long-haul flight, your heart is brimming with anticipation to get to your hotel room. But we find ourselves in a long queue, waiting around for what feels like an eternity just to check in. Just like the exemplified airport, hotels can transform the agonizing wait of traditional check-in and check-out. The key is to reduce the perceived wait time for guests. How? Through digital solutions that offer a more engaging experience.

 

 

Mobile check-in

 

Check-in management typically involves a series of steps such as registration, verification, key allocation, billing setup, and guest orientation, and usually only happens after surviving often long front desk queues.  

 

Today's guests find the traditional hotel check-in management painful, especially after arriving at the hotel after a grueling day of travel. Mobile check-in allows guests to check in online using an app or website. From the comfort of their home or while traveling, they can verify details or provide payment information. Upon arrival, simply grab their key (or use a digital keycard) and head directly to their room. Mobile solutions give guests more control from the comfort of their homes or while traveling.

 

A good app for hospitality businesses and short-term rentals is the Nevron Mobile Solution, which can seamlessly integrate with your hotel's property management system. This means all guest information, room availability, and preferences are synchronized in real time. This creates a consistent and frictionless experience for guests, regardless of how they check-in.

 

 

 

Mobile check-out

 

In hospitality, your welcome should be just as enthusiastic as your goodbye. The final hours of a hotel stay can often be a source of frustration for guests. Waiting in line to settle bills and return keys can eat into precious vacation time or add stress to a business trip. Fast mobile check-out offers a solution, transforming the departure process into a seamless and convenient experience. 

 

Guests can check out from the comfort of their room using their hotel room TV. The Nevron IPTV also supports multiple languages for international travelers. No more waiting in line or rushing to reception before a flight. With a few taps, they can review charges, settle their bill securely, and check out without a hassle. Fast check-out eliminates queue times, allowing guests to depart on their own schedule. This is particularly beneficial for early morning departures or guests with tight time constraints.

 

By eliminating the uncertainty and potential delays of traditional check-out, online fast check-out options create a calmer and less stressful departure experience. Guests can focus on packing and preparing for their onward journey, leaving the hotel with a positive final impression.

 

 

 

Self-service kiosks

 

Variety is the spice of the hospitality industry. Not every guest is comfortable using a smartphone app. Self-service kiosks powered by the Nevron Mobile Solution offer an inclusive alternative, ensuring all guests benefit from streamlined check-in and check-out. This is especially important for guests who might not be able to use their phones due to low batteries or WiFi issues. 

 

During peak hours, lines at the front desk can be a major pain point. Kiosks disperse guests, offering additional check-in or check-out points. This speeds up the process for everyone and reduces wait times. Also, modern kiosks powered by the Nevron Mobile Solution support multiple languages. This is a major asset for international travelers, removing the stress of communication barriers and ensuring a smooth experience for guests from all over the world. 

 

 

Digital keycards

 

Digital keycards are the final puzzle piece in a truly frictionless check-in/out process. After completing check-in on their smartphone or at a kiosk, guests can receive their digital key instantly. No more waiting in line to return a keycard! With a digital key, guests can check out with a single tap in their hotel app.

 

Misplaced keycards are a common frustration, both for guests and hotel staff. Digital keycards, stored securely on a guest's smartphone, eliminate that problem. No more expensive key replacements. Digital keycards are inherently safer than traditional keys. Plus, if a guest's phone is lost, the digital key can be quickly deactivated remotely. The Nevron Mobile Solution can easily integrate with other digital key services to provide guests with ease and state-of-the-art hospitality. 

 

 

Why you should implement digital check-in and check-out at your hotel

 

Hotels that implement digital check-in could experience a wide range of benefits, including:  

 

 

Reduce staff workload

 

Implementing digital check-in and check-out at your hotel greatly improves operational efficiency by reducing workload. With digital check-in, guests can complete the registration process online before their arrival, thereby eliminating the need for front desk staff to manually input guest information. This not only speeds up the check-in process but also reduces workload and ensures accurate data entry.

 

Similarly, digital check-out enables guests to check their bills and leave feedback electronically, bypassing the need for face-to-face interactions with staff. This not only saves time for both guests and staff but also reduces congestion at the front desk during peak hours.

 

 

Huge cost savings

 

Implementing digital check-in and check-out at your hotel leads to significant cost savings, primarily by reducing labor costs associated with traditional manual processes. With digital check-in, guests can complete registration online, minimizing the need for front desk staff to handle paperwork and manually input guest information. 

 

Similarly, digital check-out eliminates the need for staff to assist guests with settling their bills and collecting feedback in person. By automating these processes, hotels can operate with fewer front desk personnel, resulting in lower payroll expenses.

 

Moreover, digital check-in and check-out systems often integrate with property management and customer relationship management software, allowing for more efficient management of room inventory, guest preferences, and service requests.

 

 

Better guest/staff interactions 

 

Implementing digital check-in and check-out leads to better guest-staff interactions by freeing up front desk agents to focus on delivering exceptional, personalized customer service.

 

Rather than being tied down by administrative tasks, such as paperwork and processing payments, front desk agents can devote their attention to welcoming guests, addressing their needs, and providing personalized recommendations or assistance. This creates a more welcoming atmosphere, enhancing the overall guest experience.

 

Furthermore, with digital check-in and check-out systems often integrated with customer relationship management software, front desk staff have access to valuable guest information and preferences at their fingertips. Armed with this knowledge, they can anticipate guest needs, offer tailored recommendations, and resolve any issues more efficiently. upgrades,‍

 

 

Increased revenue opportunities

 

Digital check-in and check-out can lead to increased revenue opportunities for hotels in several ways:

 

  1. Upselling and cross-selling: Digital check-in systems can prompt guests to upgrade their room or order additional services, such as breakfast packages, spa treatments, room upgrades, or airport rides. By presenting these options during the check-in process, hotels can capitalize on guests' willingness to enhance their stay, thereby increasing revenue.

 

  1. Operational costs: By automating the check-in and check-out processes, hotels can streamline operations and reduce labor costs. With less staff needed to handle administrative tasks, such as paperwork and payment processing, hotels can reallocate resources to revenue-generating activities, such as sales and marketing initiatives.

 

  1. Enhanced guest experience: Digital check-in and check-out contribute to a seamless and efficient guest experience, which can lead to higher guest satisfaction and repeat bookings. Satisfied guests are 12% more likely to return to the hotel, and 29% recommend it to others, ultimately driving revenue growth through increased occupancy and positive word-of-mouth referrals.

 

  1. Personalised offers: Through integration with customer relationship management software, digital check-in systems can access guest preferences and past booking history. This enables hotels to tailor personalized offers and promotions based on individual guest profiles, increasing the likelihood of upselling and generating additional revenue. This can lead to a more positive guest experience, repeat visits, and post-stay marketing opportunities. 

 

 

Improved guest satisfaction 

 

According to a Deloitte study, guests are more likely to rate their level of satisfaction above 60% when they feel engaged in a personalized, authentic, and attentive experience. Digital check-in and check-out systems can significantly improve guest satisfaction by enhancing convenience, efficiency, and personalization throughout the guest experience. Here’s how:

 

  1. Convenience: Digital check-in allows guests to complete the check-in process remotely, whether it's via a mobile app or website. Similarly, digital check-out enables guests to settle their bills and provide feedback quickly and easily, without the need for face-to-face interactions.

 

  1. Efficiency: By automating the check-in and check-out processes, hotels can streamline operations and minimize wait times. Guests appreciate the efficiency of digital check-in, especially during busy periods or when they're in a hurry.

 

  1. Personalisation: Digital check-in systems can capture guest preferences and special requests, allowing hotels to personalize the guest experience from the moment of arrival. Whether it's room preferences, dietary restrictions, or leisure activities, hotels can use this information to tailor the guest experience to individual needs and preferences, enhancing overall satisfaction.

 

  1. Communication: Digital check-in systems can also facilitate communication between guests and hotel staff, allowing guests to communicate their needs or request assistance conveniently. Whether it's arranging for room service, requesting additional amenities, or seeking local recommendations, guests appreciate the ease of communication enabled by digital platforms.

 

 

‍Reduced environmental impact 

 

Consumers are increasingly concerned about climate change and sustainability. According to Operto, 85.6% of travelers say they would pay more for an eco-friendly hotel. Digital check-in and check-out systems can contribute to a reduced environmental impact in several ways:

 

  1. Paperless processes: Traditional check-in and check-out processes often involve printing paper documents, such as registration forms, receipts, and invoices. By transitioning to digital check-in and check-out systems, hotels can eliminate the need for paper, reducing paper waste and the environmental resources required for paper production.

 

  1. Energy savings: Digital check-in and check-out systems operate using electronic devices, such as computers, tablets, and smartphones. Compared to traditional paper-based processes, which rely on printers and copiers, digital systems consume significantly less energy, leading to reduced electricity consumption and lower carbon emissions.

 

  1. Sustainability messaging: Implementing digital check-in and check-out systems allows hotels to communicate their commitment to sustainability and environmental responsibility to guests. By showcasing eco-friendly practices and initiatives, hotels can appeal to environmentally-conscious travelers and position themselves as environmentally responsible brands.

 

 

Conclusion

 

Digital check-in and check-out processes are no longer a luxury; they're fast becoming an expectation. Guests demand convenience, personalization, and a frictionless stay. By embracing technologies like mobile apps, self-service kiosks, and digital keycards, hotels can meet these demands and create a truly remarkable guest experience.

 

The Nevron Mobile Solution transforms the way guests interact with your hotel. This state-of-the-art technology empowers guests to personalize their stay on their own terms. They can conveniently check-in and access all your hotel's services and amenities right from their fingertips. Whether it's ordering room service, booking spa treatments, requesting housekeeping, or exploring local attractions. This mobile solution eliminates the need to call or visit the front desk. This streamlined experience not only enhances guest satisfaction but also frees up precious staff time for exceptional guest service. Book a demo to learn more about how this Nevron solution can help your business.

Upgrade your hotel's TV systems: Why Nevron's Hospitality IPTV Solution is the answer

In a crowded hospitality market, exceptional in-room experiences can set your hotel apart. Outdated amenities such as legacy IPTV puts hotels at a competitive disadvantage. Old amenities are why a whopping 60% of travelers who use hotels and Airbnb prefer the latter.

 

But what if there was a way to transform your hotel's diverse entertainment, guest communication, and promotional offerings, leaving guests happy and boosting your bottom line? Thankfully, there are state-of-the-art IPTV solutions designed to meet modern hospitality's demands, which will be discussed in this article alongside the limitations of legacy IPTV. 

 

 

What's wrong with legacy IPTV systems?

 

Legacy IPTV systems are older versions of Internet Protocol Television (IPTV) technology used in hospitality settings like hotels. Often compared to the bulky, boxy TVs of the past, these systems contrast sharply with modern IPTV solutions that resemble sleek, flat-screen TVs equipped with the latest features.

 

 

Once at the forefront of entertainment technology, legacy IPTV systems have become increasingly misaligned with the demands of contemporary hospitality. Their limitations not only hinder guest satisfaction but also impact operational efficiency. Here are several reasons why upgrading from legacy IPTV systems is becoming essential:

 

 

Further examining the technical drawbacks, legacy IPTV systems can suffer from "Old Software Code Logic," using outdated programming methodologies that no longer align with current best practices. This old logic can lead to "Bulky Code," which is verbose and complex, making the systems difficult to maintain and troubleshoot. Additionally, any "Override Code" used in these systems can complicate application behavior, increasing the risk of errors and further complicating maintenance efforts.

 

These characteristics of legacy IPTV systems—ranging from operational inefficiencies to complex, outdated code—underline the necessity for hotels to consider upgrading to newer, more efficient IPTV solutions. Such upgrades can significantly enhance guest satisfaction, streamline operations, and ensure compliance with current standards, ultimately contributing to a hotel's success and profitability.

 

High maintenance costs

 

One mistake business leaders make is to assume that upgrading legacy IT is very expensive. In reality, upgrading costs less than the constant maintenance and labor costs used to keep the old software up and running. Legacy systems can be likened to a weak dam with holes that you keep plugging and plugging, yet the water keeps seeping through. All legacy systems, including old IPTV systems, only cost hospitality businesses money while never providing new and innovative services.

 

 

Operational inefficiency

 

Legacy systems are slow and are usually a constant source of frustration to employees and guests. That's because users have to contend with long load times, lags, and more. While these systems might have been trendy and great solid solutions back in the day, they slow down over time. And due to manufacturers no longer releasing system updates, it is hard and costly to address the issues. This often adversely affects employee productivity and reduces business profitability, creating issues that make processes inefficient.

 

 

Incompatibility

 

Most businesses use a range of tools and software for their business processes and some systems are newer and more advanced than others. When you attempt to integrate legacy systems with newer ones, there are bound to be issues.

 

When you have outdated systems in your tech stacks, you often use them in isolation from other software since they can't integrate properly. This leads to isolated business information and processes within different systems. This can be problematic and reduce operational efficiency, leading to wasted time, money, duplicated information, etc.

 

 

Lack of support

 

The majority of legacy systems are no longer being produced or sold, therefore their manufacturers no longer support them. That means there is no existing support as the seller will not be able to assist you in troubleshooting or when you run into issues with the product. 

 

 

Compliance

 

Businesses must adhere to regulations governed by the territories in which they operate. The regulatory landscape is constantly evolving due to new industry regulations. Maintaining compliance with these standards is critical for organizations that use legacy systems to avoid financial penalties, damages, and legal consequences. Conventional regulatory obligations that affect legacy systems include worldwide standards like GDPR, HIPAA, PCI DSS, and SOX, and industry-specific rules and data protection laws. Legacy systems can find it difficult to follow these standards' stringent requirements for data security, privacy, record-keeping, and reporting if they aren't updated and improved.

 

 

Diminished guest experience

 

Legacy IPTV platforms present numerous problems that drastically diminish the guest experience. Here's how outdated IPTV systems reduce guest satisfaction and cause negative reviews: 

 

 

Reduces business profitability

 

There are three ways legacy IPTV reduces your hotel's profitability: 

 

 

Security vulnerabilities 

 

Cybercrime is on the rise. Data breaches, ransomware attacks, and cybersecurity problems are increasingly prevalent, and hotels are not exempted. Just some days ago, Hotel chain giant Omni Hotels & Resorts confirmed cybercriminals stole guest personal information in an apparent ransomware attack last month.

 

These attacks are becoming more sophisticated in their approaches. While there is no one-size-fits-all solution to prevent cybercrimes, there are circumstances that make businesses vulnerable to attacks.

 

Legacy systems are one of them. Outdated hardware and software are more susceptible to cyber-attacks. Legacy systems often rely on outdated security protocols. These vulnerabilities can be exploited by hackers to access a hotel's network and potentially sensitive guest data, such as viewing preferences or billing information. Many legacy IPTV systems use weak or default authentication mechanisms, such as default passwords or usernames and passwords programmed directly into the system's software. This makes it easier for hackers to intercept sensitive information.

 

 

Benefits of replacing the legacy IPTV in your property

 

Replacing legacy IPTV systems in a hotel can yield numerous benefits, enhance guest satisfaction, and boost operational efficiency. Here are some benefits to consider: 

 

 

Legacy IPTV replacement project

 

In an IPTV replacement project, the IPTV headend is responsible for aggregating, processing, and formatting incoming TV signals from various sources for distribution over an IP network. These signals are then transformed into a standardized digital format that’s distributed across an IP network, ensuring compatibility with a wide range of end-user devices like set-top boxes and smart TVs.

 

The headend integrates various components like DVB IP Gateways, HDMI encoders, VOD servers, transcoders, recorders, and DRM systems to enhance the functionality and versatility of the IPTV system.

 

For instance, many modern systems are now designed to directly utilize IP infrastructure provided by telecommunications operators, eliminating the need for DVB IP Gateways. This advancement allows for the direct distribution of TV channels through IP, enhancing efficiency and reducing equipment requirements. Additionally, a VOD server continues to play a crucial role by providing on-demand access to video content, catering to the evolving preferences of guests who expect instant access to a wide array of entertainment options.

 

The headend also serves as a control center for managing the video and audio streams, allowing administrators to monitor and regulate the flow of content, configure channel lineups, schedule recordings, and enforce DRM policies to protect digital assets from unauthorized access or distribution.

 


Another essential component is the middleware, which acts as the communication between the IPTV Headend and the end-user devices. IPTV Middleware manages interactive features like on-screen menus, user authentication for accessing premium content, and content delivery. It consists of servers, software applications, and databases that handle user interactions and content distribution efficiently. The IPTV Middleware also manages the user's subscription and account details, allowing them to access the service and control their viewing experience.

 

Lastly, there are end-user devices, which guests use to access TV channels and other content on the interactive portal. These devices can vary depending on the hotel's setup and guest preferences and may include smart TVs, set-top boxes, smartphones, or tablets. By providing a range of compatible devices, hotels can cater to the different needs and preferences of their guests, ensuring a seamless and enjoyable viewing experience.

 

Overall, a successful legacy IPTV replacement project involves upgrading and optimizing each of these components to create a modern and efficient TV system that enhances the guest experience and meets the hotel's operational needs.

 

 

Why you should choose the Nevron Hospitality IPTV Solution

 

A frustrated guest flipping through channels on a clunky interface is a recipe for negative reviews and business loss.

 

Nevron's next-generation IPTV solution opens the door to a new era of guest satisfaction. It's not just about keeping up with the competition—it's about exceeding guest expectations and building a reputation for cutting-edge hospitality. 

 

Some reasons you should choose Nevron's all-in-one Hospitality IPTV are:

 

Features variety for guests

 

Nevron IPTV solution offer a comprehensive suite of features designed to transform the in-room entertainment experience for hotel guests. Beyond traditional TV channels and Video-on-Demand, guests can enjoy services like room service ordering, hotel information access, reservation booking, shopping, messaging, and even express check-in/check-out. This level of convenience and personalization empowers guests to manage their stay directly from their TV. Hoteliers benefit from increased guest satisfaction, optimized service delivery, and the potential for new revenue streams through in-room promotions and sales. Nevron caters to the needs of discerning guests seeking an elevated and technologically enhanced hotel experience.

 

 

Personalization

 

Nevron understands that a one-size-fits-all approach doesn't cut it. The hotel TV system boasts a user-friendly interface that allows guests to curate their viewing experience. Nevron empowers guests to take control of their entertainment, fostering a sense of satisfaction.

 

 

Beyond the TV

 

Nevron isn't an island unto itself. The hotel TV system seamlessly integrates with hotel management systems, such as room service or concierge. Imagine a guest effortlessly ordering popcorn from within the IPTV interface while watching a movie or booking spa treatments all with a few clicks using the mobile app created. Guests hate queuing for basic things like check-in or check-out. The app is a centralized information library where your guests can find local attractions, hotel maps, hotel policies, check-in and check-out times, etc. Providing this information in one centralized place drastically reduces wait time.

 

The Nevron solution can be used for promotion. Businesses can utilize the digital signage feature to pass on important information or promote other services and locations to guests. Nevron promotes a connected ecosystem, streamlining operations and creating an excellent guest experience.

 

 

Future-proofing your investment

 

Nevron understands that technology is ever-evolving. Regular updates ensure the Nevron hotel TV system remains at the forefront of innovation while the scalable architecture adapts to your hotel's growth. Enhanced security features safeguard guest data and protect your network. With Nevron, you're investing in a future-proof solution that delivers lasting value.

 

 

How to ensure success during a legacy replacement project

 

Here are some strategies for hotel operators to minimize risks and maximize the success of their legacy IPTV solution replacement project: 

 

 

Conclusion

 

The notion that legacy IPTV systems merely offer static channel flipping is outdated. Today, even these systems come equipped with a range of functionalities found in newer models. However, what sets modern IPTV solutions apart isn't just the services they offer but their enhanced architecture. These contemporary systems boast slicker coding, easier maintenance, and robust security features. They are also simpler to upgrade and can seamlessly integrate with third-party systems, offering a level of flexibility and efficiency that legacy systems struggle to match. This adaptability is crucial for meeting the entertainment expectations of today's travelers, who seek experiences at least as good as, if not better than, what they enjoy at home.

 

Nevron's IPTV solution doesn't just entertain guests; it empowers informed decisions and unlocks new revenue streams for your hotel. Nevron IPTV provides a versatile platform for informing guests and subtly upselling services. Hotels can showcase the best local attractions, shopping malls, restaurants, and nearby experiences, all directly on the TV. This not only enhances guest convenience but also creates opportunities to highlight hotel partnerships or exclusive offers.

 

Imagine your guests discovering hidden gem restaurants through the IPTV system. This personalized touch elevates the guest experience and creates a win-win situation for both the hotel and the guest.

 

Ready to ditch the frustration of outdated technology and embrace a future-proof solution? Nevron can help. Request a live demo now.

Unveiling hospitality trends for 2024

The hospitality industry is poised for transformative changes that can significantly enhance the guest experience. Let's explore the trends that should not be overlooked in the coming year.

 

Mobile technology and digitalization

 

The evolution of mobile technology continues to shape guest expectations. From mobile check-ins to accessing hotel services via smartphones, guests seek convenience at their fingertips. This trend underscores the importance of integrating digital solutions to streamline guest interactions and enhance their overall experience. Nevron Mobile Solution is offering guests a unified digital guest experience.

 

Contactless services

 

While the surge in contactless services occurred during the pandemic, it has now become a preferred mode of operation beyond health concerns. Guests have become accustomed to seamless and efficient interactions, from contactless payments to ordering room service with a simple click on the TV or app.

 

Integrated and customized guest experience

 

In 2024, the hotel industry will witness a crucial merger of integrated and personalized experiences. Integration involves seamlessly connecting all hotel services, from check-in to in-room comfort, creating a holistic experience for each guest. Personalization tailors this experience to individual preferences, making each stay unique. This trend focuses on offering a cohesive experience that feels tailored to each guest, enhancing satisfaction and loyalty.

 

Sustainability

 

Sustainability is transitioning from a trend to a standard. Guests are increasingly drawn to eco-friendly practices, whether it's a small change like introducing a digital hotel directory instead of a paper one. The implementation of Nevron IPTV solution itself contributes to your commitment to sustainability. Showcasing your dedication to sustainability can significantly enhance your brand appeal.

 

AI Integration

 

Artificial Intelligence has finally reached the masses in 2023, and for good reason. When implemented correctly, AI can revolutionize the guest experience and streamline your operations. From simplified translations in your guests' languages to personalized greetings based on your accommodation type, Nevron's solutions intelligently incorporate artificial intelligence in crafting tailored content.

 

Embrace the future of hospitality with Nevron Content Platform. By implementing a customized Nevron solutions, you ensure that the exceptional guest experience in 2024 truly takes center stage.

Apply for a free of charge pilot project

Nevron's innovative mobile solution is a user-friendly mobile web app which offers a range of features designed to enhance the guest experience, including easy check-in, access to information about the hotel and its amenities, and the ability to order room service or book hotel services with just a few taps. Plus, our solution simplifies communication between guests and hotel staff, ensuring a seamless experience from start to finish.

 

Take the first step towards success and give your guests the ultimate hotel experience with mobile solution.

 

Apply for a free of charge pilot project

 

 

Why to decide for a pilot project?

 

No investment

 

Without interfering with the existing infrastructure

 

 User-friendly

 

 

Why mobile customer engagement matters?

 

Mobile customer engagement has become increasingly important in the hospitality industry, and hotel guest apps are one of the most effective tools for enhancing guest experience and engagement. Hotel guest apps offer a range of features that allow guests to interact with the hotel and its staff, making their stay more personalized and enjoyable.

 

One of the primary benefits of a hotel guest app is that it allows guests to access information about the hotel and its amenities directly from their mobile device. This includes information about the hotel's restaurants, spa, fitness center, and other facilities, as well as details about local attractions and events. By providing guests with this information, hotels can help them plan their stay and make the most of their time on the property.

 

Hotel guest apps also provide guests with a range of convenient features that enhance their experience. For example, guests can use the app to request room service, housekeeping, or maintenance, or to book a table at a restaurant. The app can also be used to order amenities such as extra towels or pillows, or to make requests for special items such as hypoallergenic bedding.

 

Another benefit of a hotel guest app is that it allows guests to provide feedback and communicate with hotel staff. This can be done through a variety of channels, including chat, email, or phone. By providing guests with a convenient way to communicate with staff, hotels can address any issues or concerns quickly and effectively, improving guest satisfaction.

 

Overall, hotel guest apps are an effective way to engage with guests and enhance their experience. By providing guests with convenient features and information, and by offering a direct channel of communication with staff, hotels can create a more personalized and enjoyable stay for their guests.

 

Overall, hotel guest apps are an effective way to engage with guests and enhance their experience. By providing guests with convenient features and information, and by offering a direct channel of communication with staff, hotels can create a more personalized and enjoyable stay for their guests.

 

Contact us today to find out more about how we can help you take your hotel's guest experience to the next level.

 

Apply for a pilot project and make sure the mobile solution brings added value for your business and your guests.

Nevron at IBC 2023: Showcasing Multitenant IPTV/OTT Solution

 

As a pioneering player in the field of IPTV/OTT solutions, we are eagerly anticipating the opportunity to showcase our latest innovations and connect with industry professionals from around the globe. 

 

Our goal is to not only showcase our technological prowess but also to engage in meaningful conversations with fellow industry players, partners, and potential clients. We believe that IBC offers the ideal platform to demonstrate the transformative capabilities of our solutions and to explore how they can contribute to the growth and evolution of media and entertainment.

 

At Nevron, we understand the challenges faced by telecom operators, cable operators and Internet service providers when it comes to implementing and managing IPTV/OTT solutions for hospitality clients. Our IPTV Middleware is designed to simplify this process, offering a controlled environment, seamless integration, support for various devices, interactive portals, and customization options. With a proven track record and a focus on delivering exceptional user experiences, Nevron is here to empower businesses seeking to establish or expand their presence in the hospitality market.

 

Be sure to book a meeting with our experts to dive deeper into our offerings of IPTV/OTT solutions and discuss how we can collaborate to shape the future of technology. 

Let’s  meet IBC 2023 in Amsterdam and discuss the topic in person. 

 

Book a meeting now!

Time slots for one-on-one talks and demos are filling up quickly, so be sure to book your meeting with our experts now.  Just fill the form and we’ll get back to you as soon as possible.

We look forward to seeing you there!

 

Nevron team

The benefits of a hotel IPTV solution

One of the ways to enhance guest satisfaction in hotels is through providing an IPTV solution in the guest rooms. IPTV solution in hotels provide guests with a wide variety of entertainment options such as movies, sports, news, and TV shows. Guests can relax and unwind after a long day of activities by watching their favourite TV programs.

 

Guests can easily access the interactive TV system from the comfort of their rooms, without having to leave the hotel. This saves guests time and effort, especially if they are busy or tired. TV systems in hotels can be customized to meet the needs and preferences of different guests. For example, hotels can provide TV channels in different languages, or offer premium channels for guests who are willing to pay extra.

 

Here are some of the benefits of interactive TV systems in hotels:

 

Guest satisfaction is all that counts.

 

Basically any hotel, resort or any other accommodation-related activity should be undertaken to help increasing the guest's satisfaction. Hotel IPTV solution is not an exception. Even to the contrary! With the proper use of a hotel IPTV solution, guest satisfaction can be improved significantly.

 

Get closer to your guests.

 

Guest satisfaction can be also improved by providing entertainment, informative and communicative services on the television screens inside the guest's room or in public places of the accommodation facility. Such in-room services contribute to the good feelings and greater comfort of the guests while spending time in their rooms. Most common TV services represent access to a wide choice of live TV channels and films on demand, which also represents an additional revenue channel for a hotel.

 

Enhance profits and reduce operational expenses.

 

The usage of promotional tools available as part of the hotel TV system is an even more positive influence on the guests’ satisfaction level. Such tools are ideal for promoting hotel facilities and services, some of which could even be additionally charged for, such as wellness, restaurant or sports services, organized events, etc. In some cases it is just enough to remind guest about the available facilities and services.

 

Let guests know that you care about them.

 

A most beneficial tool, which can be effectively integrated within the hotel IPTV solution, is the so-called "satisfaction tracking system". Its role is to constantly track the guest satisfaction level and to gather guests opinion upon hotel services, hotel facilities and many other guest satisfaction related attributes.

 

Explore relevant IPTV Products

 

Nevron Hospitality IPTV solution is powered by the in-house developed Streamron technology. On choosing Nevron Hospitality IPTV solution, you will get even closer to your guests, become much more aware of their needs and therefore able to fulfil their expectations and eventually to make them your most faithful clients.

Fulfil guest expectation with interactive solutions for ships

As a cruise line director or IT manager, you understand the importance of providing guests with an unparalleled experience. Enhancing the on-board entertainment services with interactive technologies and digital content is essential for meeting their expectations. With  Nevron IPTV plarform, you have all of the tools to deliver engaging in-cabin experiences that foster conversation and connection - creating memories that your passengers will treasure in years to come. In this blog post, we'll explore how this innovative system is being used to give customers an unforgettable voyage they won't  forget.

 

Enhancing the cruise ship experience

 

Onboard entertainment plays the critical role in enhancing the overall guest experience. At Nevron, we understand the demands of the maritime industry and strive to provide the most complete and cost-effective IPTV solution for cruise ships.  With Nevron's IPTV solution, you can offer your guests a range of options that will appeal to their individual tastes.

 

Cruises are an experience like no other; an opportunity to explore the world from the comfort of a luxury ship. But what if you could take that experience to the next level? With the Nevron TV System, that's exactly what you'll get. This revolutionary technology has been designed specifically for cruise ships, bringing passengers an unparalleled level of entertainment and comfort. With crystal-clear picture quality and a vast array of programming options, you'll never be at a loss for something to watch. And with the ability to control the system from your own device, you'll be able to create a fully customizable experience that's tailored to your own preferences.

 

The Nevron interactive TV system fulfils the expectations of guest and crew on various kinds of vessels and the working staff on floating platforms like oil rigs. Special attention is devoted to tourist passengers on cruise ships, where satisfaction during their stay on the vessel is crucial for the success of the cruise operator.

 

Cruising can be a lifetime experience for many. Guests of cruise ships always crave for the best hospitality services and personalized entertainment that would match their preferences. In this regard, Nevron IPTV Solution for Guests on Cruise Ships is a game-changer. With a wide range of content and virtual channels, guests can choose from the latest movies to live TV shows and even on-demand videos. It's designed to cater to the individual needs of guests, including personalized playlists and access to premium channels.

 

The IPTV solution adds value to the passenger experience, allowing them to watch what they want when they want, and giving peace of mind to the cabin management team. With high-quality services and impressive entertainment choices, the solution is indeed the go-to for a superior cruising experience.

 

So if you're ready to take your cruise experience to an entirely new level, the Nevron TV System is the perfect choice.

 

Comfort and convenience through interactive solutions

 

In today's fast-paced world, comfort and convenience have become the cornerstone of our daily lives. Keeping it in mind, interactive solutions have made our lives easier, more comfortable, and stress-free. With the rise of smart homes, thermostats that can be controlled remotely, and voice-activated assistants, our homes have become more automated and hassle-free. Interactive technologies have also made it easy to stay connected with our loved ones from afar. With video conferencing and messaging applications, we can reach out and connect with each other without physical limitations.

 

In all, interactive solutions are a great boon to our modern lifestyle, providing us with comfort and convenience that we need to lead a quality life.

 

Memorable experience with personalized services

 

Creating a memorable experience can be challenging, but personalized services can make all the difference. When you take the time to cater to someone's unique needs and preferences, you create a connection that goes beyond a simple service transaction. Whether it's a special event, a spa visit, or a vacation, personalized services can turn an ordinary experience into an unforgettable one. From customized menus to tailored music playlists, everything can be personalized to fit the individual's tastes and preferences. When it comes to creating a lasting impression, attention to detail is crucial.

 

So why not go the extra mile and create a truly personalized experience? It's the little things that make a big difference, and personalized services can help you make a lasting impact.

 

Guest satisfaction

 

The value of good communication between the crew staff and passengers is in most cases even more important than between a hotel and its guests. While passengers are most of the time restrained within the boundaries of the vessel, special care has to be devoted to them while spending time in their cabins. Passenger satisfaction is of primary importance for any cruise ship business.

 

A modern TV system for maritime environments should not just serve as an entertainment channel, but much more as the main communication portal between the cruise operator and the passengers. A communication portal in the form of an interactive TV in the privacy of the passenger cabins has to combine all the information related to the passenger’s stay on the cruise ship and continuously inform him/her about the happenings on the ship or any other information related to a particular passenger. One of the main TV system roles is to continuously collect passenger opinions about their stay on the ship and to react rapidly in the case of some negative response or a simple request.

 

 

A modern TV system, as provided by Nevron Hospitality TV, can contribute to increasing passengers satisfaction levels to a great extent. To feel like someone special, whose issues will try to be resolved instantly and with care, leaves unforgettable memories and creates customers who will come back or will at least recommend traveling with your cruise ship to their relatives, friends, colleagues or co-workers.

 

Crew and staff satisfaction

 

As the cruise industry grows more competitive, catering to the needs of both customers and employees becomes increasingly essential. Many ships have already implemented interactive TV systems for guests, but what about the crew and staff? With long work hours and limited recreational time, it's crucial to keep morale high and make downtime as enjoyable as possible. An interactive TV system could provide a variety of options, from streaming movies and shows to accessing ship-wide activities and events. Additionally, crew members could use the system to communicate with each other and stay up-to-date on ship announcements. By investing in a comprehensive and user-friendly interactive TV system, cruise lines can improve the satisfaction of their crew and staff, ultimately leading to a more successful and enjoyable voyage for everyone onboard.

 

The crew and staff on ships, boats or oil rigs work hard during their working hours. Far from home, any available entertainment or communication service or tool, especially in the privacy of their cabins, is of great importance for their positive feelings and good physical condition. Since the working staff is not able to leave the vessel after their working hours, an ever higher level of comfort has to be provided for them. Access to TV channels and the internet are just some of basic services accessible on the TV screens in the privacy of crew cabins.

 

Make your crew and staff feel good and satisfied working for you.

 

 

Access to entertainment, informative and communication tools, which are part of any modern TV system, makes such a system of primary importance for use in crew cabins. The ability to regularly communication with families from the privacy of their rooms is especially appreciated by the staff. Nowadays access to TV channels alone is not what it is expected from cabin televisions.

 

 

When it comes to providing exceptional onboard entertainment for your cruise ship guests, Nevron has got you covered. Our cutting-edge technology, unparalleled user experience, and commitment to reliability and scalability make us the ideal partner for any cruise ship operator looking to enhance the guest experience. Our solution offers unparalleled scalability and reliability, ensuring that your guests can access a wide selection of content, including live TV, movies, and on-demand programming. What's more, our cutting-edge technology is designed to deliver an unforgettable user experience that will keep your passengers engaged throughout their journey.

 

 

Take entertainment on cruise ship to new heights with multi-screen options

 

Cruises offer a vacation escape that is truly unparalleled, with stunning scenery, fun onboard activities, and delicious dining options. But now, entertainment on cruise ships has been taken to new heights with multi-screen options available throughout the vessel. Whether you want to catch up on your favorite shows on in-room entertainment on TV, or explore new options with the mobile app accessible on your smartphone, you'll never be at a loss for something great to watch. With digital signage and touch screens incorporated, you can find out about all the onboard activities happening at any moment. With so many options, you'll be able to customize your entertainment experience like never before and make your cruise even more memorable.

With the Nevron TV System, passengers and crew alike can enjoy a heightened level of comfort and convenience during their cruise ship experience. Personalized services can be tailored to any customer's needs, while automation may help reduce the workload of the staff members aboard. Moreover, multi-screen options are a great way to provide entertainment at a truly immersive quality. Ultimately, the Nevron TV System is revolutionizing what it means to sail away with its limitless technological possibilities; something everyone should experience at least once in a lifetime.

 

Relevant businesses in maritme industry

 

The maritime industry includes businesses on the sea, lakes or rivers. For the most part these businesses are run on vessels, such as cruise ships, cargo ships, ferryboats or yachts. Oil rigs and other sea platforms represent a minor portion of the maritime TV industry, but are equally eager for TV systems to be available for entertainment, informative and communication needs.

Many businesses can be included in the maritime industry, among which the most important are tourist ships, cargo ships, ferryboats and even oil rigs.

 

Contact us for a free consultation or fill the form to get a quote for your project.

 

Multi-tenant solutions for IPTV service providers

Are you an IPTV/OTT service provider with unexploited opportunities? Do you offer your services to hotels, airports, hospitals? Have you ever wondered how to turn this capacity into more profit?

 

Try multi-tenant solutions for IPTV service providers to establish centralized IPTV/OTT solution for hospitality clients. This centralized solution has the right potency to grow your business even more.

 

5 multi-advantages of multi-tenant services

  1. Expand and monetize your existing IPTV/OTT services to hospitality clients.
  2. Optimize your business and manage several properties from one data centre.
  3. Significant cost cutting compared to installations on site.
  4. Centralized control of services, simplified solution management and maintenance.
  5. Customization and personalization that allows unique branding possibilities for each individual property.

 

An example diagram:

 

What is multi-tenancy or centralized service?

 

Multi-tenancy or centralized service is a special setup where typically a service provider (telco/cable or mobile carrier) installs a single platform that is shared among various business clients, such as hotels, hospitals, resorts and others.

 

Instead of managing multiple remote system installations, a service provider only delivers customised, branded and tailored services to business clients, and, this way, minimises the costs and simplifies daily operations.

 

Nevron delivers multi-tenant solutions for IPTV service providers to establish centralized IPTV solution for hospitality clients.

 

Request a free-of-charge proof of concept installation of multi-tenant IPTV/OTT solution for hospitality clients.

 

Fill in the form and request additional information for a free-of-charge proof of concept execution of multi-tenant IPTV/OTT solution for hospitality clients to expand and monetize your existing services.

 

You’ll immediately receive a document with a short introduction to how we carry out a proof of concept in your environment and how much of your effort is needed. Many other service providers were surprised how painless and effortless the whole process is and found it worthwhile seeing if it would fit their business goals. It is simply worth trying.

Streamline guest experience with Nevron Mobile solution

Nevron Mobile solution is a powerful app designed specifically for hospitality properties that offers innovative features to make the process of checking in, managing reservations and improving communication easy and enjoyable. It could be a great addition to your operations - keep reading if you're interested in learning more about optimizing hospitality business operations with technology!

 

As a hotel owner, you understand the importance of providing an exceptional guest experience. Nevron Mobile web app is a powerful hotel mobile app that can help you achieve just that. With Nevron Mobile web app, your guests will have a smooth and effortless interaction with your hotel and its amenities.

 

 

Why you should consider using Nevron Mobile in your hotel

 

Behind Nevron Mobile solution there is a robust and dynamic management system, which allows you to tailor your service per your needs. You can also use custom branding to receive more recognition and visibility.

 

The easy-to-use interface makes it simple for guests to access information and make reservations. A multi-language system brings even more diversity to your solution and its interconnectivity hub makes it more user-friendly.

 

With Nevron Mobile solution, you can digitalize your guests' experience and enhance guest engagement while improving your hotel's revenue. With our catalogs and shop assembly functions, you can offer your guests additional products and services, which can help improve their experience and increase revenue for your hotel. Furthermore, our promotions functionality can bring more exposure to events, products, services, and activities that you would like to bring more attention to.

 

Nevron Mobile solution also allows guests to express their interests and personal preferences, and receive customized activity, product, and service suggestions. This encourages guests to rate their experience or share it on social media, which can bring even more attention and positive feedback to your hotel.

 

 

Discover Nevron Mobile solution modules

 

As guest satisfaction is our top priority, Nevron mobile solution is focused on finding dissatisfied guests and bringing them to your attention. In this way, problems can be resolved as soon as possible.

Here is a list of all modules available in the Nevron Mobile solution:

 

 

Mobile app for better guest experience

 

How will you benefit from using Nevron Mobile solution:

 

 

mobile pp for hotels

There you have it!

 

An all-in-one guest experience platform that is quick and painless to launch, with no investment costs. This hotel app has the potential to fulfill and enrich human gaps where required, providing five star experiences in a broad range of accommodation properties - including apartments. If you're looking for an easy to configure and use solution that will replicate five star experiences without breaking the bank, look no further than this hotel app!

 

We invite you to learn more about Nevron Mobile solution and how it can help you improve your guests' experience and drive revenue growth for your hotel.

Nevron IPTV solutions for corporate industry

IPTV solutions have become an increasingly popular technology for the corporate industry. The ability to provide customized content, high-quality multimedia, and seamless integration with existing IT infrastructure make IPTV solutions a valuable tool for organizations looking to improve employee training, internal communication, and guest services.

 

Modern TV systems based on IP technologies are increasingly penetrating business environments and becoming an indispensable part of the overall enterprise communications strategy. Companies are taking advantage of TV to better communicate with interested members of the public, both inside and outside the company.

 

IPTV solutions for the corporate industry typically involve a combination of hardware and software components. The hardware includes set-top boxes or smart TVs that are connected to the corporate network, while the software consists of a server that streams the content, a middleware that manages the content, and a user interface that allows users to navigate through the available channels and multimedia content.

 

Television as a means of communication is still considered one of the most reliable channels of information. As such, it is also perceived by employees, partners and customers, with whom valuable information can be exchanged via the corporate TV system. Based on a corporate TV system, many TV channels can be created and broadcast, tailored to different target groups and shown on selected displays.

 

Banks and insurance companies, shopping malls, factories, offices of service providers, media companies or other business environments, as well as public administrations and government institutions can be classified in this industry sector.

 

Advantages of IPTV solution for the corporate industry

 

One of the key benefits of IPTV solutions for the corporate industry is the ability to provide customized content to specific users or groups of users. For example, an organization may create a dedicated IPTV channel for employee training, which can be accessed by employees at any time from their desktops or mobile devices. Similarly, IPTV solutions can be used to provide internal communication, such as corporate news updates or live webcasts of company events.

 

Another advantage of IPTV solutions for the corporate industry is the ability to deliver high-quality multimedia content. Unlike traditional TV broadcasts, which can be affected by poor signal quality or network congestion, IPTV streams are delivered over a dedicated IP network, which ensures consistent video and audio quality.

 

In addition to internal applications, IPTV solutions for the corporate industry can also be used for external applications, such as providing guest access to TV channels and other multimedia content in hotels or other public spaces. IPTV solutions can also be used for digital signage, where multimedia content is displayed on digital displays throughout a building or campus.

 

Improve internal communication with IPTV solution

 

Corporate TV is a powerful communication tool for companies of all sizes. Nevron offers a range of IPTV products that serve as perfect components for building an intelligent corporate TV system.

 

TV is still considered by viewers as a communication tool with the most reliable information. Live events, video training, video news and other information can be broadcast or made available to employees on demand through the company LAN. For example, the company's proprietary system, TV, can support training programmes for sales personnel by explaining and demonstrating the latest products and services on screen.

 

A proprietary system TV can also be used to communicate important company news and information to management or board members, record meetings and other events, and make the recordings visible to others. It is also commonly used to provide promotional and entertainment content to visitors in public areas of the company and to employees in break areas.

 

An intelligent TV system throughout the business environment conveys a special message to visitors simply by its presence. The presence of a TV system, especially when high-quality and modern displays are used, subconsciously conveys to the viewer that the company has high standards and is trustworthy or offers high-quality products and services.

 

The dissemination of information through a corporate network TV can be managed from many angles. While TV is one of the most powerful communication tools with the greatest influence on viewers' opinions, it should be used with precision and caution. Content should be made available only to specific groups of viewers, at specific times, and in specific locations. All this can be easily achieved if an intelligent enterprise system ( TV ) supports high-level control over its key entities, such as content, viewers, or ads.

 

Improve communications with interested members of the public, such as employees, customers, or business partners. With a modern corporate TV system, such as that offered by Nevron IPTV, communication with employees, suppliers and customers can be significantly improved. Corporate videos can be broadcast live or on-demand and distributed throughout the company LAN to individual TV displays.

 

An enterprise system TV can be used for a variety of applications. The possibilities are numerous, and the most engaging, relevant, and trustworthy content can be distributed under complete control.

Enhancing the educational experience with Nevron IPTV solutions.

IPTV  technology has been increasingly used in the education industry to deliver educational content to students, both in traditional classroom settings and through online distance learning. IPTV allows for the delivery of live TV channels, on-demand video content, and interactive learning materials, all through a single platform that can be accessed from any device with an internet connection.

 

One of the key benefits of IPTV technology in the education industry is its ability to deliver high-quality, multimedia content to students, no matter where they are located. Through the use of IPTV, students can access live lectures, recorded content, and other educational materials, even if they are unable to attend classes in person. This allows for greater flexibility in scheduling and can improve accessibility for students who may have difficulty attending classes on a regular basis.

 

Another advantage of IPTV technology is its ability to provide interactive learning experiences. With IPTV, students can participate in live discussions, ask questions in real-time, and access additional resources through the use of chatbots, virtual assistants, and other interactive tools. This can help to keep students engaged and motivated throughout the learning process, improving learning outcomes and overall academic performance.

IPTV technology can also help to reduce the cost of delivering educational content. By providing content through a centralized platform, IPTV can help to reduce the need for physical textbooks and other printed materials, which can be expensive and difficult to update. Additionally, by allowing for remote learning, IPTV can help to reduce the need for physical classroom spaces and other associated costs.

 

Finally, IPTV technology can help to improve the overall learning experience for students by providing access to a wide range of educational resources. Through the use of IPTV, students can access a wide range of content, including educational videos, documentaries, and other multimedia materials. This can help to supplement traditional classroom instruction and provide students with a more well-rounded educational experience.

 

There are many types of educational environments that can greatly benefit from a modern education system TV. Some of the most well-known educational environments include campuses, residence halls, colleges and schools.

 

Video has become a popular format for delivering educational content, thanks to its ability to engage learners and provide a rich, multimedia learning experience. Whether it's through short, animated clips, online lectures, or live webcasts, video can help educators leverage the benefits of multimedia to create engaging and effective learning experiences for their students. In addition to its effectiveness as a learning tool, video can also help educators create engaging and dynamic presentations that capture the attention of learners.

 

The creation and distribution of various educational programmes TV /radio channels or on-demand A/V educational content is an ideal form of curriculum enhancement. Students can access live or on-demand educational videos on screens across campus or in any other educational environment.

 

Lectures can be streamed live to any PC or TV connected to the education network. An educational system TV is also very useful for viewing live streamed lectures outside of the classroom. Especially for non-resident educational institutions or students, this type of education saves both students and instructors time and money. Recorded lessons can be accessed on demand and can also serve as material for training discussions.

 

Dissemination of a wide range of educational channels TV is finally possible. A modern TV system in an educational institution could also be very efficient for the distribution of other video content as well as educational material. Study-related news and information in video format can be displayed on TV throughout the campus, and video content from students can be shown on public screens.

 

Nevron's IPTV products can enhance the experience of educational institutions and residence halls. Streamron IPTV Gateway and Streamron IPTV VOD are essential for improving the educational experience, while Nevron Hospitality TV is essential for improving the comfort of student housing.

 

Providing an advanced TV system for students housed on campus or in residence halls greatly improves the housing experience. Access to entertainment, communication, education, and information services through various media is critical for the younger generation as they are able to navigate through almost all modern user applications. Access to interactive services on the TV portal is no exception. Navigating through TV channels, VOD, YouTube and other smart TV apps are just some of the options available through the Nevron TV portal.

Modern patient TV system for healthcare facilities

The level of patient satisfaction is one of the most important indicators of the quality of services offered by a medical centre.  Medical centres are constantly looking for ways to increase patient satisfaction. In addition to successful and high-quality medical treatment, patients expect professional and pleasant medical staff, as well as a high level of comfort and access to various modern amenities.

 

Hospitals that have a modern TV system are more likely to be recommended. One of the most important amenities that contribute significantly to patient comfort is access to modern entertainment, information, and communication services. In hospitals and medical centres, all of these services and amenities can be made available to patients with a modern hospital system TV such as the medical version of Nevron Hospitality TV.

 

Hospitals, medical centres and nursing homes are among the healthcare enterprises that can most benefit from the capabilities of a modern medical TV system.

 

 

Better control over the patient

 

Being hospitalised and away from home is a very stressful time for a person. In most cases, patients feel helpless. While their personal health or even life is at stake, patients are eager to get all the information about their illness or injury, medical condition, current healing progress, following treatment procedures and other information about their medical treatment. Access to this information can be easily achieved by integrating a medical TV system with Nevron medical IT systems.

 

Patients expect more convenience, more control over their health and more options. When they are able to track their current health status, learn more about their illness or injury, and become more involved in their treatment procedures, patients have more confidence in their medical treatment and more influence over their continued recovery and stay at the medical centre.

 

patinet tv, iptv sytem in hospital

 

Better connectivity for patients

 

During hospitalisation, there is also a need for communication with family members. Constant communication with family members through various communication tools such as Skype, email and the like could also be made easily accessible to patients through Nevron's medical system TV.

 

Having constant access to family members and medical staff builds patient confidence. A medical system TV allows patients to reach medical staff more easily. A nurse call button can be used to make health or comfort requests, such as asking for an extra pillow, a drink, bed cleaning, meal availability and the like.

 

 

Improved patient comfort

 

Spending one or more days in bed means a lot of free time. With access to numerous entertainment and information services, especially the Internet, time passes more quickly for any patient using these smart TV services. It can be very beneficial for patients to forget about their health problems while watching a movie or surfing the Internet, so they do not have to think about their problems all the time.

 

Better patient care

 

While many patient needs and expectations are met through access to a modern medical TV system, medical staff can focus more on medical care. Patient satisfaction means medical staff can focus on medical care. Patient care can also be improved by involving patients more in the healing process itself. Because of the wealth of information accessible through the medical system TV, a patient can better understand the decisions and procedures of the medical staff.

 

 

Better care for the elderly

 

A special group of users of the Nevron medical TV system are elderly people in nursing homes. While some technical skills are required to navigate the intelligent TV menus on a TV screen, TV systems for nursing homes are typically limited to basic functions. Among other things, a personal button that functions as a nurse call button can be used most efficiently.

 

 

A variety of TV services

 

The Nevron Hospitality TV medical system offers a variety of interactive services that can be accessed at TV right at a patient's bedside or in a nursing home room. Viewing TV channels, video on demand, internet, menus and other medical centre information, connecting with staff, surveys about staff, treatments and other aspects of the stay are just a few of the apps and services available on a medical smart screen TV.

What is the role of IPTV solutions in hotel business?

While the global crisis has severely affected room rates, hotels face the challenge of recouping lost revenue. One way is to promote and sell additional hotel services when the guest is already at the hotel. Selling existing hotel services is becoming increasingly important as Internet booking portals force hotels to compete in an extremely competitive environment. A good example of the successful sale of additional services is airlines.

 

The question is how to sell more and strongly promote the existing hotel offer. The IPTV system is an excellent answer. With analytics tools and interactive portals, hotels with IPTV systems can bring the entire ancillary offering to the guest in a great way.

 

IPTV solutions in the hotel business offer several benefits, including providing guests with a wide range of TV channels and on-demand video content. They also allow hotels to promote their own services and offerings to guests, such as room service or spa treatments. Additionally, IPTV solutions can be used to streamline communication between hotel staff and guests, such as providing information about hotel amenities or making restaurant reservations. Overall, IPTV solutions can enhance the guest experience and improve operational efficiency for hotels.

 

Nevron has developed an interactive portal TV with a variety of apps that can serve as a great promotional tool for the hotel offering. Based on Nevron's 5-star IPTV system, guests can view, purchase or book the services or products they want in the privacy of their room. In addition, analytics tools help hotel staff determine which promotions are effective to run successful advertising campaigns and improve and/or expand the offering accordingly. By using the Nevron IPTV system, hotels can also promote services such as restaurants, museums or other offerings in the area. We can say that Nevron IPTV system is a great partner for hotel marketing and sales team.

 

 

Nevron IPTV system also serves as an entertainment tool in the hotel room. The live channels TV, VOD and AOD, RSS news, games, Internet browsers and many other applications will satisfy even the most demanding guests. On the other hand, these entertainment services can serve as an additional source of revenue for the hotel if entertainment content is offered to the guests for a fee.

 

 

Front desk staff can also benefit from the Nevron IPTV system, while guests can access the information they need directly from the TV portal, rather than from them. The Nevron IPTV system also enables quick check-out, saving receptionists valuable time.

 

Nevron's 5-star IPTV system is all that is needed to increase hotel guest satisfaction by keeping them better informed and entertained, which also improves hotel revenue.

Nevron delivers optimal residential TV solutions for the IPTV operator segment

The largest segment of the intelligent industry TV is the private users. The interactive TV services for private users are in most cases provided by national or local IPTV operators such as telecom providers, cable service providers, ISP providers or OTT service providers.

 

The TV is once again becoming the central media device at home. With its large screen, the TV is an electronic device that has largely been forgotten due to the rapid proliferation of smartphones and other multifunctional electronic devices. But those days are over, as IPTV services are becoming one of the most important revenue channels for telecommunications operators, while manufacturers of TV are investing more and more resources in the development and sale of so-called networked TV devices.

 

 

Consumers can choose from a variety of smart TV providers with different business models. The IPTV industry is a very competitive market for providers of any type of IPTV product or service, especially in the residential segment. Consumers not only have a wider choice between different IPTV providers, but can also opt for a smart TV device with access to a range of OTT services that do not require a monthly subscription.

 

Flexibility is crucial for the success of an IPTV provider. In this turbulent and rapidly changing industry, IPTV providers need to be as flexible as possible to keep up with consumer demands. A business model that supports the constant and rapid change in technologies, required IPTV services and content is critical to the success of an IPTV provider.

 

The Nevron IPTV platform supports flexible business models. Developed by a single vendor, the IPTV platform offers a high level of flexibility, interoperability, deep control over the technology and support from a single source. All of this can be achieved by choosing the Nevron IPTV platform, which consists primarily of Nevron's own IPTV products.

 

The residential IPTV platform is suitable for all types and sizes of residential areas, from individual homes, small developments and urban areas to nationwide households.

 

There has to be a lot of added value for consumers to decide to actively use another interactive medium in addition to PC and the various mobile devices. With the largest screen available, it was only a matter of time before television also became a regularly used interactive device.

 

An interactive device with the largest screen has many unique advantages.

 

Television has survived various attempts to be thrown out of the house as a useless device. In the past, there were also many attempts to turn television into an interactive electronic device. These attempts usually failed due to immature technologies, lack of content or the wrong business models.

 

On the wave of the mobile revolution also appeared an intelligent TV. But the real breakthrough of television as an interactive medium has just begun. With the rapid spread of mobile devices, small, powerful, and inexpensive electronic devices appeared on the market that could also be used to watch television. In this way, the mobile revolution also enabled the transformation of the old television set into an interoperable and interactive device.

 

Television brings the whole family together again. Networked and equipped with the largest screens, TV is likely to remain the central device in the home for a long time to come. No longer limited to TV, the family can access on-demand movies and music, YouTube or other popular web services that until recently were unavailable on the TV screen. The availability of all these smart TV services on the TV has finally sparked the interest of family members to gather in one place again and spend time together.

 

 

Interest of IPTV operators

 

IPTV operators, especially the largest cable and telecommunications companies, see great potential in providing interactive TV services. As revenues from telephone services are declining, these operators need to find another source of revenue, which they seem to have found in IPTV services.

 

There is great business potential for the provision of intelligent TV services. At the beginning of IPTV development, IPTV operators dominated local markets, but with the advent of OTT services, they are struggling to remain competitive or even survive. In adapting to the new market situation, IPTV operators need to be very careful in choosing the right business model and technology to meet consumer expectations and demands. Consumers can easily switch providers, opt for another provider or simply join some OTT services.

 

How to generate hotel revenue using IPTV tech?

As technology continues to evolve, hotels are adopting new ways to enhance the guest experience and generate revenue. One such way is through the use of IPTV technology, which enables hotels to offer a range of services to their guests through their in-room televisions.

 

In recent decades, competition in the hotel industry has intensified with the proliferation of various hotel booking services. It is now much easier for guests to compare booking prices in a region and choose the optimal option, leaving more expensive offers to the left. This can lead to some hotels losing revenue. This could be your hotel as well, and you will only realise that something is wrong when quarterly and annual reports show such a discrepancy with previous results. So you need to plan some countermeasures in advance. One way to plug such holes in your hotel's budget is to offer additional revenue-generating services to guests who stay at your property. In this article you will learn how to upgrade your hotel's TV system with IPTV technology and generate additional revenue.

 

This graph indicates an example of the booking price drop, prepared by KriyaRevGEN

 

 

 

ROI from Hotel TV systems upgraded with IPTV technology

 

 

IPTV has been the subject of extensive investment over the past decade, following the global trend IT. To be fair, a hotel following the TV hotel trends actually benefits from installing the latest Hotel TV system. Value-added services generate additional revenue, facilitate hotel management and help maintain competition. This kind of investment in hotel infrastructure is a good sign ROI and not only covers the installation costs, but also generates additional revenue when guests start using paid IPTV services.

 

In the last decade, the revenues of several hotel chains have increased with the help of IPTV technology, which has significantly improved the TV system in these hotels. Hotel guests enjoyed the additional services of the IPTV system and the convenience of the IPTV user interface. Hotel managers and administrators found it easier to manage the hotels equipped with the PMS integrated with the TV system.

 

 

Technical data

 

 

The reason why IPTV technology offers such advantages for TV hotel systems is that it uses an IP protocol; Android in the client app and Linux OS in the server part. IP is a protocol that allows data to be transmitted in both directions. So if your guests want to watch the latest movies...? That's no problem. Do you want to collect statistics from each room and see which movies your guests prefer? That's entirely up to you. Is your hotel a resort where many families stay? Kids and parents want to play video games, and the IPTV set-top box is actually a good gaming platform. And thanks to the openness of the Android and Linux platforms, which are supported by a large community of developers and enthusiasts, it's possible to implement just about any feature.

 

CATV, analog TV and DTV systems do not remotely resemble the capabilities of IPTV. And, of course, there is no chance that these older technologies can match IPTV in terms of flexibility, variety of services and features. With IPTV, any kind of digital service can be offered via a hotel set-top box TV, and you can charge for the use of these services. The integration possibilities open up another field for the overarching use of the IPTV system with the aim of facilitating the hotelier's work and making operations more transparent.

 

 

Trends in the hotel TV system solutions

 

In the first half of the last hundred years, television was the most sought-after form of media entertainment for hotel guests. Thanks to IPTV technology, hotel guests still watch TV, even though they all have tablets and smartphones with access to their favorite content and apps. Yes, they tend to get distracted by their smartphones or tablets, but IPTV is there to save the day. TV Hotel systems are not the same as they were 10 years ago. They now offer the same features guests are used to on their tablets or smartphones, only this time on a big screen and from the comfort of their couch or bed.

 

 

Graph, prepared by VentureBeat based on an Accenture survey

 

 

"Watching TV shows on devices other than the traditional television set is becoming more widespread, and the pace at which people's viewing habits are changing is accelerating. According to a recent survey, only 23 percent of people now prefer TV to watch shows, down from 55 percent last year."

Says Techspot, based on an Accenture survey

 

 

 

IPTV Entertainment

 

 

Systems based on IPTV technology in hotels TV are true entertainment centers that include all kinds of services typical of networked platforms and devices we use every day. Internet, social networking, music, YouTube videos, Netflix movies, games, apps, messenger services and many other things are now hosted through the hotel's TV system.

 

 

Even ordering food and checking out are now just a click away through the hotel's interface TV. Images are so much more engaging than a single line of text in a printed menu. Guests who are otherwise unsure and afraid of what they might get can now order without fear. Other useful service applications are also available for quick integration. Aggregation is currently a big trend, with numerous systems available at IT, and the ability to integrate them is critical when it comes to efficient workflows.

 

 

 

Services with added value

 

Surveys show that revenue from value-added services is growing rapidly.

 

IPTV is clearly having a good time, as both the CAGR for the industry as a whole and RGI, which impacts hotel RevPar metrics, are expected to increase immensely over the next few years. For example, iBahn, backed by financing from JPMorgan Chase, has successfully invested in upgrading the TV system of hotel chains such as Hilton, Marriott and others with IPTV technology. These big sharks can not be wrong; IPTV is the right choice for any hotel looking to increase revenue.

 

Netflix has shown that viewers prefer the content of their choice over programming on traditional live channels TV. The hotel's system TV, supported by the IPTV Video on Demand server, gives guests the freedom of choice they desire. The list of live channels from TV can be easily changed or updated, especially for IP content that is not tied to the geographical location of the hotel. Thousands of channels, different languages, time zones and genres are available from content providers over IP networks.

 

 

 

 

IPTV potential

 

Many direct revenue generation models are available through Hotel TV 's system. Renting the latest movies, accessing paid movies and channels, ordering food or purchasing merchandise from the e-store, making international calls, accessing the Internet and more - all through a unified IPTV system interface. Indirect revenues are also generated from information services such as advertising, banners and digital signage for various services such as car rental, tickets, travel guides, etc.

 

The potential of IPTV to enhance the guest viewing experience is becoming increasingly clear. A 2010 report by MRG indicates that over 11 million hotel rooms and 1 million airline seats could be IPTV-enabled. IPTV expands choice and offers the potential for a range of interactive services, such as the ability to instantly purchase items that appear on a TV program - which could create additional revenue streams for hoteliers. - Amadeus, "Hotels 2020: Beyond Segmentation

 

Here are some ways to generate revenue off hotel TV using IPTV tech.

 

1.Offer pay-per-view movies and TV shows

 

One of the most common ways to generate revenue off hotel TV is by offering pay-per-view movies and TV shows. With IPTV technology, guests can easily access a variety of entertainment options through their in-room TV. Hotels can charge a fee for each movie or show watched, with the revenue going directly to the hotel.

 

2. Sell advertising space

 

Hotels can also generate revenue by selling advertising space on their IPTV platform. For example, they can offer local businesses the opportunity to advertise their products or services to guests through targeted advertising. Hotels can charge a fee for advertising space, with rates based on factors such as ad duration, time of day, and location.

 

3.Provide in-room dining menus

 

Another way to generate revenue off hotel TV is by offering in-room dining menus through the IPTV platform. Guests can easily browse the menu and place orders directly from their TV, with the revenue going to the hotel. This not only generates revenue, but also enhances the guest experience by providing a convenient and streamlined way to order food.

 

4.Offer virtual tours and activities

 

Hotels can also use IPTV technology to offer virtual tours and activities to guests. For example, they can provide virtual tours of nearby attractions, such as museums or historical sites, or offer interactive activities, such as cooking classes or fitness classes. These experiences can be offered for a fee, generating additional revenue for the hotel.

 

5. Sell upgrades and add-ons

 

Finally, hotels can use IPTV technology to sell upgrades and add-ons to guests. For example, they can offer premium movie channels, high-speed internet access, or late check-out for an additional fee. By offering these upgrades and add-ons through the IPTV platform, hotels can generate additional revenue while providing guests with a convenient and streamlined way to enhance their stay.

 

 

The wide range of content ensures that you meet your guests' expectations

 

 

A TV hotel service must include multiple language packages in the channel list to accommodate the main nationalities of guests. This way, a hotel can be sure that it will not miss out on potential revenue due to differences in content localization. This is where IP content comes into play. Typically, live channels are received from broadcast sources such as satellites or antennas. With IP networks, live streams can be received from almost anywhere in the world. This way, guests can watch their local news or favorite shows in their native language despite the long distance. With IP content, it is very easy to add, remove or manage channels.

 

If you have exclusive content on your network, you need to protect it, especially to make sure you do not lose potential revenue. Hotel TV 's system makes it easy to protect contents as if they were in a safe. By using various techniques to encrypt the contents and making it impossible to reuse the stream address, the IPTV system effectively hides the contents from malicious intentions.

 

 

 

Network and infrastructure for the hotel TV powered by IPTV

 

 

IPTV technology has no special requirements and any hotel TV can be upgraded with it. Ideally, CAT5 or CAT6 cable should be used to connect newly installed IPTV headends and set-top boxes that become part of the Hotel TV system. An existing Ethernet network can be used or a new network can be installed.

 

In cases where it is not possible to install an Ethernet network, a coax network can be used as it still allows the transmission of IP data. Switching from coax to hybrid TV is possible and is an effective solution. Since IPTV can share a network with services such as VoIP telephony, broadband Internet and other services, a hotel can save on infrastructure and use a single converged network for all services that require such a network. The only concern is bandwidth and proper network segmentation, which can be successfully solved if the network is properly planned and designed from the beginning.

 

 

 

Android set-top boxes

 

 

Android STB is a classic way to enable an IPTV service on a regular TV panel. It is a small computer specifically designed to decode IPTV streams and provides an Android OS environment to host an Internet browser, apps, games and a client app for IPTV services. Although there are several ways to enable IPTV services on a TV panel, the set-top box solution is the most reliable and flexible.

 

Nevron FastBox product

 

FaSTBox Luxury Set-Top-Box with all the most demanding inputs for hotel needs.A set-top box running Android OS, with the IPTV client app installed, provides a smooth, intuitive and rich user experience that can be optimized, customized and enhanced through simple software updates. By integrating with other systems used in the hotel, the TV system becomes a powerful medium that provides guests with the most requested and important services and is used by hotel management to manage the property.

 

 

 

Alternatives to set-top boxes

 

 

Global convergence is increasing and trends tell us that we need to integrate things; IPTV technology is also trying to stay integrated. Interestingly, the external set-top box has been moved inside TV, in the form of a small module that turns ordinary home panels TV into smart TVs. Manufacturers such as Samsung, LG, Sony and Philips are trying to market their smart TV models in a way that adds value to TV users and positions the smart TV as just another type of Internet-enabled device. In fact, it seems like a good idea to extend the functionality of TV devices with apps, an Internet browser, online content, games, communication apps, social networks, and so on.

 

This has indeed worked and helped users not abandon TV in favor of more flexible smartphones, tablets and laptops. Still, manufacturers impose far too many restrictions and specifications on their own TV hardware and software. We recommend reading this article: hospitality TV. There you will learn why using an external set-top box as part of a TV system in a hotel is still a better option than using a SMART TV client.

 

 

 

Real use cases

 

 

A good example we had recently is the luxury cruise ship Silversea. The company offers 5-star service and strives to provide it in all areas. On TV, there was no solution for running TVs in areas where there was no satellite signal. Guests then had nothing to do with TV, nothing to watch. Now, with an IPTV system, when they turn on TV, they can see a large collection of movies and services with locations and times that the ship offers. Instead of the dead TV channels, they can see a collection of Silversea promo expedition videos (ads for other expeditions) and live cameras on board, as well as a special TV channel that shows the ship's location on a map. They have found that guests are more satisfied. When we set up Hotel TV 's system, they personally and specifically thanked us for the movies and the ship map. When we later spoke with support on the ship, they said that the reports of TVs not working had immediately decreased. Below is a picture taken on the ship after the IPTV system went live.

 

 

Silversea Explorer I.T. Communications Officer, June 2017

 

Another good example is Rogla, Unitur Sport resort & Climatic SPA. There are winter and summer activities there, and athletes train all year round. Their company also makes all kinds of tools, so we decided to set up a shop menu at the hotel TV with bike tools that guests could buy. After a few months, they reported that guests were buying tools quite frequently. We were sceptical at first because we don't usually create this type of content, but it seems to be working here because guests are coming in regularly. Below is an example of a full-screen image of an info channel promoting ski tickets. The info is automatically removed when the duration of the promotion expires. The receptionist no longer has to worry about which offers need to be removed.

 

 

Screen image advertising ski tickets at Rogla, Unitur Sport resort & Climatic SPA

 

 

 

In short...

 

Finally, we take a look at the current situation in the hotel market and the systems of TV and how IPTV technology can help. Hotels are facing more competition from booking services and the hotel industry has to face this new reality. TV Manufacturers are trying to retain customers by offering converged devices that can do more as they have to compete with smartphones and tablets. Would not it be a smart move for a hotel to take advantage of this strategy and offer something else from its hotel TV in addition to the channels from TV?

 

Fortunately, the IPTV industry cares about its customers and offers many opportunities for hotels looking to generate additional revenue through value-added services they offer their guests via TV. IPTV offers another way to reduce a hotel's costs by using coaxial cable or a converged Ethernet network. It also supports integrated management tools such as the Property Management System, which enables hotel management to manage the hotel more effectively.

 

 

 

Have you won yet?

 

IPTV technology offers hotels a range of opportunities to generate revenue and enhance the guest experience. By offering pay-per-view movies and TV shows, selling advertising space, providing in-room dining menus, offering virtual tours and activities, and selling upgrades and add-ons, hotels can generate revenue while providing guests with a convenient and personalized experience. As technology continues to evolve, hotels that embrace IPTV technology will be well-positioned to succeed in a competitive industry.

 

Is your hotel in the league of most popular and most booked hotels? Can your guests say that everything was perfect during their stay? At Nevron, we have already taken care of your guests and are ready to help you improve your hotel business by upgrading the TV hotel system and using the best IPTV technologies developed with the latest trends in mind.

 

Contact us today for a free consultation and let our specialists discover more ways to give your guests a new look at the media entertainment they can receive through the hotel's TV system.

Current trends in the hospitality industry 2023

Current trends in the hospitality industry suggest that the industry will shift to new environments to satisfy consumers' ever-growing curiosity for choice and personalized digital content that they can access at the tap of a finger. Our mobile devices and media giants like Netflix and Amazon have forever changed the way we consume media content. While some industries are delaying the inevitable, technology trends in the hospitality industry must adapt quickly to stay relevant.

 

As we move into the interactive future, several new ideas are already emerging that collide with trends in the tourism and hospitality industries. We already see more technology in the hospitality industry, using a variety of smart technologies to reduce operating costs, improve the guest experience and create new revenue streams. The most successful hotel businesses are  investing in data systems that collect and analyze personal data and turn it into a marketing opportunity. In the words of Silicon Valley tech investors, the future is here, and data is the new oil.

 

 

Guests' expectations are rising

 

More and more research and surveys on current trends in the hospitality industry show that guest expectations for special care and personalized entertainment are rising with the times. Hotel owners are constantly striving to improve guest satisfaction, and there's no better way to do that than by focusing on current and upcoming trends in the hospitality industry and integrating a new, easy-to-use entertainment portal into the comfort of the room.

 

 

 

Guests demand technological innovation

 

TV and the radio in the hotel room are taking a back seat as research shows guests are using other technologies to entertain themselves. A 2019 Hotel Trends survey found that 81% of respondents want access to streaming video content in hotels, and 55% of respondents said the availability of mobile content in a hotel would influence their decision to stay, as most guests are adapting to technology faster than in the past. Source

 

Hotels can now dramatically improve the user experience by leveraging current trends in the hospitality industry while prioritizing guest privacy and comfort. Advances in hospitality technology will reduce potential problems with reservation and payment processes and ensure they are completely reliable. But that's just a start.

 

Personalization is not an option, it is a must

 

Current trends in the hospitality industry show that personalization is already considered the tool of choice for attracting and retaining customers. In fact, the concept of personalization has been called "a must" for hoteliers as part of the trends in the tourism and hospitality industry. When it comes to travel in the 21st century, standard and impersonal experiences simply will not cut it anymore. Many of today's travelers, especially the younger generations (Millennials, Generation Z), expect personalized experiences and offerings. They want to book a hotel that cares about them as customers. Who would not want an experience that focuses on the trends in the tourism and hospitality industry and strives to tailor the guest experience perfectly for them?

 

Personalization is a useful outcome of hotel systems integration. For example, when a property management system (PMS) is connected to another smart tool such as a direct messaging app, hoteliers can create a detailed customer profile that can be translated into a personalized upsell offer. This can be delivered in the form of a personalized text message to let the guest know that the hotel can cater to and meet their specific needs. As current trends in the hotel industry suggest, allowing guests to choose their preferred means of communication is another great way to personalize their stay. People like to communicate in different ways, and with so many options available, as the trend in hospitality technology suggests, hoteliers are expected to offer a wide range of options.

 

Personalization is becoming increasingly important in the hospitality industry, with guests expecting a customized experience that caters to their individual preferences. Hotels are using technology to collect guest data, such as their previous booking history and room preferences, to offer tailored recommendations and services. This trend is expected to continue in 2023, with hotels investing in more sophisticated data collection and analysis tools to provide an even more personalized experience for their guests.

 

 

Contactless technology

 

The COVID-19 pandemic has accelerated the trend towards contactless technology in the hospitality industry. Hotels are using mobile apps, keyless entry systems, and contactless payment methods to reduce physical contact between guests and staff. In 2023, we can expect to see more hotels implementing these technologies, as guests continue to value safety and convenience.

 

Intelligent spaces and easy integration of systems

 

How does this digital storm of new inventions that is transforming the industry translate into practise when it comes to guest interaction with technology itself? Smart devices and automation solutions are a true marvel when you look at current trends in the hospitality industry. Automated temperature control, lighting, alarms, blinds and other technological innovations are helping to improve customer satisfaction and service while reducing overhead costs. For example, guests can turn on the air conditioning through their entertainment portal to ensure the optimal temperature when they enter the room. For the hotel, this is always the most cost-effective solution compared to turning on the air conditioning.

 

 

Mobile app for better guest experience

 

Sustainability

 

Sustainability is a hot topic in the hospitality industry, with hotels and resorts implementing a variety of eco-friendly initiatives to reduce their environmental footprint. From energy-efficient lighting to low-flow showerheads, hotels are looking for ways to reduce their energy consumption and waste. In 2023, we can expect to see more hotels adopting sustainable practices, such as using renewable energy sources, implementing recycling programs, and reducing their plastic waste.

 

 

AI in the hospitality industry

 

As a new digital age develops and new trends emerge in the hospitality industry, one thing is certain: artificial intelligence and virtual reality are increasingly becoming part of the hospitality industry in 2023. More and more companies are adopting the new technologies and starting to see the benefits. The main reason for the change, besides the fact that personalised content is the most important item on the list, is the way personalised content is offered to the customer, whose needs are also constantly changing with technology.

 

Artificial intelligence (AI) is becoming increasingly important in the hospitality industry, with hotels using AI-powered chatbots and virtual assistants to provide 24/7 customer support. In 2023, we can expect to see more hotels implementing AI technologies to enhance the guest experience, such as using machine learning to make personalized room recommendations or using facial recognition to streamline the check-in process.

 

 

Are the current trends harbingers of the next technological breakthrough in the hospitality industry?

 

 

The use of AI will not only bring many new revenue opportunities to hoteliers in the hospitality industry, but more importantly, a new destination. A unique customer experience and, most importantly, seamless and optimised service for guests during their stay. Artificial intelligence has only recently entered the market, but it is sure to play a profound role in all the current trends in the hospitality industry as its presence only increases. But what exactly is behind the term artificial intelligence?

 

Artificial intelligence (AI) refers to the execution of intelligent behaviours by computers or machines. The concept of artificial intelligence has been around since the 1950s, but only in recent years has the technology advanced to the point where it can be considered reliable enough to be used for important business tasks, making it an important part of current trends in the hospitality industry. In 2019, the collection of customer data combined with improvements in computer technology means that artificial intelligence can now be used for a variety of functions, from basic customer service to advanced problem solving and even for purposes such as sales processes and direct messaging. So what can we expect when we incorporate AI technologies into current trends in the hospitality industry?

 

 

Simplicity and accessibility

 

Imagine being able to plan your day much more efficiently from your room as a guest, using your hotel's entertainment portal to virtually hover over the city's largest shopping mall to see if it has some of your favourite stores. Or take a peek behind the curtain of the museum you read about in a city brochure to see if you'd like to spend the afternoon there with your family.

 

Yes, the latest trends in the hotel industry are making this AI technology the new normal. How about reserving a table for two for a fancy dinner without having to wait in line at the restaurant? You can do all that and much more with a few clicks on your hotel screen TV. Now you can actually get the best seats in the stadium for your favourite sports team's game or get backstage passes for tomorrow's concert across town - and all this and much more without having to touch your computer or remember countless registration passwords for every single website.

 

 

 

How much can current trends really change, and what does that mean for consumers and the hospitality industry?

 

 

Even if your guest does not feel like eating out and just wants to stay home, he can use the same screen to order room service, check prices or request a special massage treatment at the hotel facilities. If he is not sure which service to use, he can always read the hotel's recommendations.

 

The new trends in the hotel industry offer countless options. Even if he is not satisfied with the customer service, has a complaint, or the details of his reservation have changed, he no longer has to wait his turn at the front desk while the elderly couple in front of him looks for his documents but forgot his glasses. Procedures at the front desk are faster today than ever before, with just a few button presses on the remote control. As futuristic as it all sounds, AI is not the only technology on the horizon.

 

 

Virtual and augmented reality (VR and AR)

 

Virtual and augmented reality (VR and AR) are emerging as powerful tools for enhancing the guest experience in the hospitality industry. Hotels are using VR to offer virtual tours of their properties, while AR is being used to provide interactive experiences, such as virtual art exhibits or guided tours of local landmarks. In 2023, we can expect to see more hotels using VR and AR to offer unique and engaging experiences for their guests.

 

The term itself was coined as early as 1990, and one of the first commercial applications was in the television industry and military. With the advent of the Internet and smartphones, AR made its second comeback and is primarily associated with the interactive concept.

 

I do not want to get too technical, but the most common application is the direct projection of 3D models onto physical objects that are fused together in real time. Various augmented reality apps are sure to impact our habits, social lives, and entertainment industry and slowly move into the adoption phase, not only as part of the current trends in the hospitality industry, but also as part of our daily routine in our busy schedules.

 

The boundaries between reality and fantasy are blurring

 

One of the current trends in the hospitality industry in the near future will be so-called augmented reality. What does AR look like? Augmented reality is a technology that magnifies our physical world by adding digital information. Unlike virtual reality (VR), AR does not create its own virtual, artificial environments that replace the physical world. AR appears in direct view of an existing environment and adds sounds, videos and graphics to it. In short, then, it is a view of the physical real environment with a computer-generated image projection that changes the perception of reality.

 

Support for guests and staff

 

 

Although augmented reality (AR) has yet to play a major role in most current hospitality trends, consumers should expect to see more widespread adoption in the industry in the coming years. AR -using electric signs, hotel managers and restaurant owners can direct guests to specific locations such as pick-up or check-in points, making it easier to navigate the hotel and other areas. Some properties are already using AR as part of current trends in the hotel industry to make the hotel experience more attractive and themed, while some restaurants are using the AR technology for promotional purposes.

 

 

 

Could the future already be here?

 

 

Yes, the future is here, and the latest trends in the hospitality industry look much more exciting than they did ten years ago, do not you think? This technology will not only benefit guests and hotels, but will also have a significant impact on booking and reservation partnerships within hotel chains, in cities and around the world.

 

So, in summary, the future of current trends in the hospitality industry will most likely include both human interaction and more advanced and efficient technologies that will best serve both consumers and businesses. It is easy to assume that guests prefer "human" contact, but we should be cautious with such assumptions. Beyond the statistics that show an undoubtedly positive response to technology, there are other benefits to be gained from changing current trends in the hospitality industry. Old-school cynics still claim that in this new digital age, technology can not compete with the warmth and personality of the front desk receptionist at your favorite hotel, whose 20-year personal relationships can get you those coveted dinner reservations and concert tickets. Or can not they? I guess the future will soon tell us how this industry will evolve over time.

 

The hospitality industry is constantly evolving, with new trends and innovations emerging every year. From personalization and sustainability to contactless technology and AI, hotels are investing in a range of technologies and initiatives to enhance the guest experience and stay ahead of the competition. As we look to 2023 and beyond, we can expect to see even more exciting trends and innovations in the hospitality industry.

 

Request a free demo and see what our solutions can bring you

 

Contact us now, because a great opportunity is waiting just around the corner. Nevron offers rock-solid solutions and excellent service that ensures we become partners for life.

Global operational trends in hotels presented at HOW Festival in Poreč

At the beginning of October, we participated in the HOW Festival in Poreč, Croatia, to learn what hotels have to say about the use of modern technologies and digitalization of processes. The main goal of the festival is to present global operational trends in hotels and encourage them to introduce new products and services.

 

Another reason for attending the festival was to gain valuable information from presentations and panel discussions about hotel operations, as this helps us to develop solutions that solve real problems of hotels and also help to improve the experience of employees and guests.

 

In summary, hotels should improve the guest experience and provide guests with an exceptional and personalized experience that exceeds their expectations.

 

Everyone agreed that providing such an experience requires ongoing training for employees, who are already underserved. As a guest experience designer at Nevron IPTV, I saw an opportunity where the IPTV solution in the hotel would benefit not only the guests, but also the staff. You may be wondering how ...

 

For example, room cleanliness (93%) and staff helpfulness (72%) are "very or extremely important" to overall guest satisfaction. These results show the importance of hiring and training good staff. - Oracle Hospitality - Phocuswright Study

 

 

Technology for hotel staff: how internal operations can improve the guest experience with technology

 

It's true that Nevron's IPTV solutions, like all others, are primarily focused on delivering information, entertainment and experiences to guests.

 

The goal of digitizing such services is to reduce the burden on staff, allowing them to focus more on the personalized guest experience. Panelist Srdjan Milenkovic, senior vice president of operations for EAME at Hyatt International, provided good insight into how this saved time can be used - for example, a receptionist could use it to provide more valuable interactions to guests. Instead of telling guests where certain services are located, they could simply ask how their day was or how they liked the hotel's services so far. This means maximizing the value of the staff and taking the guest experience to a new level.

 

Another panelist, Sabina Bartyzel, Area Manager in Hungary for Accor Hotels, mentioned that even a simple change can cause problems or stress for staff.

 

An IPTV solution can actually alleviate the issues associated with this learning journey by simply delivering valuable training content to hotel staff. Panelist John Bartlett, Head of Performance Reporting & Insights for EMEA at InterContinental Hotels Group, said that one of the necessary elements for True Hospitality is a knowledgeable and skilled staff. This knowledge and skill is the foundation for trust and helps them get the job done.

When you first start a job, you probably remember how much time and brain power you spent learning new things and wondering if you were doing everything right. Later, as you gained knowledge and experience, your learning curve became shorter, and you were able to put that energy into improving your performance - which means you can make your guests happier with a personalized approach.

 

 

Technology for hotel guests: how you can give them a memorable experience

 

 

Peter Loesch, Director of Maistra Luxury Division, said at the 2018 HOW Festival in Porec that hotels play it safe, which means they only use technology when it is accepted by the majority.

 

From our experience, we agree. Nowadays, more and more hotels need interactive TV (ITV), not only for 4K or HD channels, but also to use a large TV screen as a new tool for advertising services in guests' rooms, improving the guest experience.

 

Interesting data was presented by Andrew Aley, regional director for EMEA at TripAdvisor Experiences [4]. His data showed that 85% of guests plan their activities while they are in the hotel, not before. 50% of users used the "Show nearby activities" button, which allows hotels to increase revenue by recommending nearby services, for example through the Nevron ITV advertising platform.

 

Not only can they recommend local services, but they can also use ITV to upsell and cross-sell their own services and products. Upselling encourages the guest to buy a comparable, high-value product, while cross-selling allows the guest to buy related or complementary products.

 

Both offers have distinct advantages and can be very effective when used together. This may sound a bit intimidating to someone who does not know how to use them in practice.

 

Employees need to know what guests like so they know what to offer them.

 

To know what they like, they need to talk to them or observe them. They must constantly be able to recognize the opportunity to provide guests with a memorable experience. This requires a lot of time and expertise in human behavior. Luxury hotels have concierges who do this job, but not all hotels can afford it, so others must have these skills. Not only do they have to do their job, but they also have to be psychologists, marketers and analysts.

 

Why not leave that to technology like HRS, which can capture guest preferences across an entire property? For example, they can know what guests have eaten and what services they have used, and offer them upsell and cross-sell products in their room via an ITV solution on TV or their smartphone.

 

Such systems also help staff target guests more personally by offering them the services they want, such as their favorite wine. This can lead to a great guest experience that increases the likelihood that the guest will return.

 

The panelists confirmed that they would like to use communication tools that can be used between guests. They also mentioned that in the future, there may be a need for a staff member whose only job is to talk to and guide guests traveling alone. A chat app could fill that gap. If guests make their preferences known, other guests could see who else in the hotel is visiting the same museum or conference and invite them to go there together.

 

Guests like to use new technologies in hotels.

 

Sabina Bartyzel from Accor Hotels said that at her hotels, 47% of guests check in online and 97% check out online.
Some would argue that this type of technology is not appropriate for luxury hotels because there is no personalized approach. It's about having choice.

 

If a guest is extroverted, they would probably prefer to chat with the receptionist and still have a great guest experience. If a guest is an introvert and does not like to talk to others, why not give them the best check-in experience? Or maybe someone who is in a hurry or tired?

 

Not to mention the long lines at check-out, even if the front desk staff does their best to get the guest out of the hotel quickly. It reminds us of the long lines in front of city offices when you wanted to get some papers. Nowadays, even most forms are available online. If hotels want to take an even more personalized approach, they need to have the knowledge and tools to do so.

 

Read also how technology, especially the interactive website TV, can help hotel staff improve the overall guest experience.

 

Promote your business with an IPTV portal

 

IPTV/OTT technology has so much to offer that at some point it becomes difficult to consolidate it all in one place so that administrators, editors, and users can easily access, manage, and monitor it.

 

Thanks to the technology from WEB and a set of iOS and Android frameworks UI used by IPTV Portal, it is possible to provide a truly cross-platform and multilingual interface with great usability and many options for customization. Such an interface can provide access to and management of all services of an IPTV/OTT solution on any device via a web browser or native application:

 

 

 

Cross-platform accessibility

 

 

The ability to play media content on any screen or device, even the one you carry in your pocket, expands your freedom to enjoy your favourite movies, TV and other media when and where you want. For administrators of IPTV/OTT solutions that bring the full variety of digital entertainment to your screen, it is much more convenient to manage all IPTV/OTT components such as audio/video streamers or IPTV/OTT middleware through a unified backend office - regardless of OS, model or manufacturer of your device.

 

As long as you have an up-to-date web browser and Internet access on your device, you can access the IPTV/OTT portal and all offered IPTV services.

 

Multiple devices

 

 

The modular architecture of the IPTV end-to-end solution makes it easier

 

HTML5, iOS and Android frameworks UI provide some freedom in developing the design and logic of the IPTV portal user interface.

 

The IPTV portal takes advantage of this by providing the ability to aggregate all services provided by specific IPTV/OTT systems or simply add more services such as cloud gaming. IPTV portal with modular architecture and unified back-end office:

 

the IPTV portal can be easily modified, allows adding new services and supports more media types, introduces a better approach to system management and improves user experience.

 

This multi-interface IPTV/OTT platform architecture enables easy integration of new services such as e-shops, food ordering, catalogues and other cross-sales and promotion tools that generate additional revenue, which is in high demand in the hotel industry:  Ancillary bookings represent a significant opportunity to add revenue while increasing guest engagement.

 

 

 

Get the security of a server-driven user interface

 

 

IPTV portal content and styling, based on SDUI principles, are provided by the server backend. Client devices and native applications receive an updated version of the user interface each time they connect to the server.

 

Proprietary interfaces are far less flexible and cannot be updated as easily because they are hard-coded for the client devices and written for a specific platform.

 

In contrast, the IPTV portal based on HTML5 and the mobile OS framework is much more secure.

 

It is based on standards used everywhere, and most security or performance issues are quickly fixed with prompt updates and notifications to users and administrators, while the fanciest design and usability features are implemented faster compared to proprietary interfaces.

 

Custom IPTV viewing portal

 

 

 

The interactive IPTV portal is a great advertising tool

 

 

For IPTV/OTT systems, the use of an interactive IPTV portal is obviously a great advantage - IPTV/OTT aims to replace classic media broadcasting solutions by offering interactivity and flexibility that older systems such as CATV, VCR and DVD cannot provide.

 

IPTV Portal is no longer just a replacement for a TV device. Rather, it is a hub for media entertainment services, shopping, event announcements, room services and much more.

 

For users, it's a convenient way to access their favorite media content. And for operators, hotels and content providers, it's a powerful, revenue-generating tool that can be easily adapted to changing market conditions and target group interests.

 

Do you feel inspired to use the IPTV portal? Nevron's IPTV products are optimized for effective use in a variety of industries. Contact us today for a free demonstration of a balanced IPTV portal. Many hoteliers, cruise ship builders and telecommunications operators are already maximizing the utilization and profitability of their facilities and network infrastructure with the Nevron IPTV system.

 

Hotel prices in Dubai are falling because of strong market saturation

While Expo 2020 is expected to drive up guest numbers, to survive in the long term, hotels must compete with a growing number of competitors. The consequence of the strong market saturation is a decline in overnight rates of about 12 %.

 

To compensate for this loss, hotels began to target not only tourists but also locals. They started to offer coffee parties, brunches, Christmas dinners... offer.

 

 

Strong market saturation encourages locals to start a new trend

 

 

Since off-season prices are affordable, locals can afford a holiday in the most luxurious hotels for little money. Better deals and the fact that alcohol can only be served in hotel bars are just a plus. More and more locals and people who work here have developed a trend of vacationing close to home, called staycations. This is a cost-effective way to fully experience Dubai as a tourist without having to travel hundreds of miles by plane.

 

A similar trend can be seen in Latin America, where you can book themed rooms such as Arctic, Safari, Arabic, or with private Jacuzzi, fitness equipment, canes, etc. Theme rooms are very popular for bachelor parties or when a group of friends go to the city for a weekend to celebrate.

 

There are many reasons why people book local hotels. Some book them because they are cheaper than a normal holiday, some because they need a short break, and some because they want to experience the area like a tourist. Whatever the reason, if hotels want to be competitive in the long run, they need to be aware of all the new trends and technologies that can give them an advantage over the competition.

 

 

 

Wide choice is the reason for lower prices

 

 

There are quite a few unique and interesting hotels in Dubai. One example is the Gevora, the tallest hotel in the world. In the Paramount Hotel, each room is decorated differently, in the style of the particular train. But this city has much more to offer, such as the design hotels Armani, Bulgari and Palazzo Versace.

 

Due to the strong market saturation, hotels have started to specialise in different segments and differentiate their offers and services. In the DIFC (Dubai International Financial Centre) area, customers can book conference rooms and business spaces in hotels. The Marina and Palm Jumeirah areas tend to be booked by families due to the wide range of hotel pools, water parks and landscaped beaches. Internet City, with its boutique hotels, is more likely to be visited by young people. These are small design hotels that are characterised by an individual style, a special atmosphere and a personal approach to each guest.

 

 

 

Will the saturation of the hospitality market increase in 2020?

 

 

The increase in the size of the market is also a result of the expectations of Expo 2020. It's no secret that Dubai is very popular with tourists: 16 million people holiday there. But there are many more of these passengers just transferring at the airport. Figures show that more than 20 million people are expected to visit next year, and with Dubai hosting Expo 2020, another 5 million are expected at the time of the event. Currently, the plan is to prepare 160 thousand hotel rooms to satisfy all arriving customers, visitors and tourists.

 

Nevron follows both the technological innovations and trends in the hotel industry, and with its outstanding expertise and comprehensive IPTV solution, it can help hotels to move into this notch.

6 $ make the difference between survival and bankruptcy

 

 

A few days ago, IATA released an interesting report showing that, on average, airlines make just over $6 in profit per passenger. One of the most surprising facts is that revenues from fares and cargo do not even offset operating costs, labor and fuel. Only ancillary services such as priority boarding, seat selection, car rentals, hotel reservations and other upsell/cross-sell offers make the difference between profit and loss.

 

Of course, upsell/cross-sell ancillary revenues are more important for low-cost airlines, which account for anywhere from 25% to nearly 50% of total revenues, but other airlines are not immune. United's total upsell revenue was almost $6 billion, while Lufthansa's was $2 billion each.

 

Airlines learned from world-class digital merchandising companies (such as Amazon and Booking) and adopted their practices more than a decade ago. The result of these efforts is an upsell market of more than $82 billion, which is expected to generate $28 billion in net after-tax profits.

 

 

 

Why is this opportunity still not being exploited?

 

 

With at least five mid-sized EU airlines expected to go bankrupt this year, it is clearly imperative for any airline to find a way to increase its revenues (by earning side income) by even a seemingly insignificant amount. While some airlines take in as much as $50 per person on ancillary services alone, let us not forget that as little as $6 per person can make the difference between survival and bankruptcy.

 

To apply this perspective to the hospitality market, we see that ancillary services are still largely unexplored, although the market clearly exists. For example, 70% of business travelers said they are interested in more than just hotel products! They are interested in trip cancelation insurance, high-speed WLAN, transportation options, early check-in/late check-out, and fitness/wellness, to name a few.

 

Hotels could also benefit from offering car rentals, restaurant reservations, hair services and travel through strategic partnerships, or offering upsell or cross-sell options during the booking or other checkout process. So why are hotels mostly not exploiting this potential?

 

There are many reasons, most of which have to do with management and staff. Indeed, many hotels are struggling to find and retain good staff and are therefore forced to simplify their services as much as possible. Both management and staff have multiple jobs, so they are reluctant to take on new tasks, no matter how important they may be.

 

Therefore, the main focus of any hospitality service provider is to implement digital tools that are extremely easy to integrate with existing systems and are almost self-managing.

 

 

 

BE THE HOST!

 

Nevron is known for providing not only excellent guest experience solutions, but also employee onboarding and extra-mile support to ensure implementation goes as smoothly as a Tennessee whiskey until the system is up and running.

 

For more information, contact us NOW! Remember that in the airline market, ancillary revenue, even if it is a very small percentage of total revenue, is the sole determinant of who will survive and who will go bankrupt. Do not close your eyes to the fact that it will be the same in the hospitality industry very soon.

What are the elements of overall hotel business success?

 

Running a successful hotel business requires a combination of factors, from excellent customer service to effective marketing and efficient operations. Here are some key elements that contribute to overall hotel business success:

 

  1. Quality customer service: Providing exceptional customer service is key to building a loyal customer base and generating positive word-of-mouth. This includes everything from welcoming guests with a smile to addressing their needs and concerns promptly and professionally.
  2. Strategic marketing: Effective marketing is essential for attracting new customers and building brand awareness. This can involve a mix of tactics, such as social media marketing, email marketing, search engine optimization, and paid advertising.
  3. Efficient operations: Running an efficient and well-organized operation is key to delivering a seamless and satisfying experience for guests. This includes everything from streamlined check-in and check-out processes to maintaining clean and well-maintained facilities.
  4. Strong revenue management: Managing revenue effectively is critical for maximizing profitability and optimizing room rates. This involves monitoring demand, analyzing data, and adjusting prices accordingly to ensure maximum occupancy and revenue.
  5. Strong online presence: In today's digital age, having a strong online presence is essential for attracting customers and building brand awareness. This can involve everything from a user-friendly website to social media profiles and online review management.
  6. Effective staff management: Ensuring that your staff are well-trained, motivated, and engaged is crucial for delivering high-quality customer service and maintaining operational efficiency.
  7. Continuous improvement: Finally, continuously evaluating and improving your hotel business is essential for staying competitive and meeting evolving customer needs. This can involve analyzing guest feedback, monitoring industry trends, and investing in ongoing training and development for staff.

 

Running a successful hotel business requires a multifaceted approach that prioritizes customer service, strategic marketing, efficient operations, revenue management, online presence, staff management, and continuous improvement. By prioritizing these elements, hoteliers can enhance the guest experience, build brand loyalty, and achieve long-term success in a competitive industry.

 

Television in the room

 

Let us take a look at the quality of a basic service like a television in the room. It is really hard to imagine accommodation without a TV in the room. It looks easy to put a TV in a room, but equipping an entire facility with modern LED screens comes at a significant cost, which in most cases is not financially justified. This is even more true if the expensive HD LED TV equipment is only used to provide TV and radio channels.

 

 

Imagine. There is a large LED screen in every room. A fairly large investment has already been made just to purchase these screens. These screens can be used for much more valuable things than just providing TV /radio channels. But hoteliers are still unaware of their true value, which can have a big impact on a particular hotel's bottom line. The first small goal is to ensure a return on investment in TVs and the rest of the IPTV equipment. And how?

 

Screens in rooms connected to an IPTV system can be used as the main communication channel/portal between the hotel and its guests. This opens the door for an intensive exchange of information between both parties and brings the hotelier as close as possible to the guest. The guest gets the feeling of being a unique guest, a person with a name who is treated with special care, he is no longer just a number or one of many people in the hotel. The feeling of being welcomed and that their needs are being treated with the utmost care is critical to the overall success of a hotel. Even though there is usually no additional staff in the hotel, this personal touch can be enhanced by a large interactive device in the room - the TV.

 

Such an IPTV system encourages the guest to review all available offers in the hotel and select the most valuable ones, while available services or products can be purchased directly through the hotel shop TV or reservation system. Integration with a PMS system enables real-time billing and provides a clear overview of current expenses for each guest.

 

 

The IPTV interface also functions like the best hotel and location guide. It can provide guests with information about the hotel environment, such as current weather, transportation options, and reservations, local tourism offerings, and attractions. For the hotel owner, this means extended possibilities of cooperation with other tourist services from the hotel's surroundings or direct sale of advertising space on the IPTV portal.

 

In addition,  IPTV offers all other expected digital features such as a wide selection of classic TV channels, high-definition videos, and music content on demand or online games for children and adults.

 

Unlike most of the IPTV solutions known today, its use is smooth and pleasant. It brings the hotel closer to the guest's needs and gives them a sense of comfort. It also increases the likelihood that guests will return or recommend the accommodation to their friends and colleagues.

 

 

One of the most attractive  IPTV systems is offered by Nevron d.o.o. company. Its IPTV system is based on Android OS, which enables many similar functions to Android-based smartphones. Nevron is traditionally one of the strong professionals - its core business is providing complete solutions for IPTV systems, both hardware, and software. Nevron is a global IPTV solutions provider specializing in the hospitality industry.